Help shape future facilities at UK Club campsites

Rowena replied on 04/04/2022 12:03

Posted on 04/04/2022 12:03

Hi everyone!

Share your views about our UK Club campsite facilities and earn a cash reward!

We’re partnering with Discovery Research, an independent research agency, to gather some feedback to help us deliver great holidays on UK Club campsites. We love to hear your feedback on likes and dislikes, suggestions for improvements and reactions to new ideas.

We’re now looking for some members to take part in a short online research community to help shape future UK Club campsite facilities.

About the research community:

  • The online community will run 11, 12 and 13 April 2022
  • There will be 3 tasks to be completed - one per day
  • Each task will take approximately 30-45 minutes
  • To help us understand your thoughts, we may ask you to share pictures/ video about the topics we will be discussing
  • By taking part you will earn a thank you cash reward!

To be eligible to take part you must:

  • Have visited a UK Club campsite in the past 12 months
  • Be available to participate 11, 12 and 13 April 2022
  • If you fancy participating and can answer yes to both of the above questions, simply register your interest before before Wednesday 6 April by clicking HERE to complete a short Google form hosted by our trusted partner Discovery Research.

As you’ll appreciate, we need to involve a really good mix of members to ensure we get well-rounded feedback, so whilst we won’t be able to follow up with everyone who registers, we do truly appreciate all interest shown. After registration, if you’ve been selected a Discovery researcher will be in touch with you to confirm your participation.

replied on 13/04/2022 22:17

Posted on 13/04/2022 21:55 by Takethedogalong

I feel quite angry reading about what happened to the young couple in your post. Exactly the same thing happened to us, in our mid 20’s, back in the mid 1980’s when we joined. Every time we pulled into a Club Site, we had to demonstrate how the interior of our camper van (an A60 Suntor Camper van) worked. Usually in front of a gloating set of snooty Members as well. I had hoped the Club might have moved on from treating people in this way, but apparently not. Our niece has a very nicely converted Citroen Berlingo, and she asked us if it would be worth her joining Club last year. How right was I when I said no, and bought her Membership of the C&CC instead

To say I am angry is at the moment a serious understatement🤯🤬

 

Posted on 13/04/2022 22:17

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replied on 13/04/2022 22:19

Posted on 13/04/2022 22:07 by nelliethehooker

It's not always a case though, tda. There was a small converted Vauxhall Combo, probably smaller  than the Berlingo, on the Balbernie site and the owner was saying how well she had been accepted on club sites. Maybe the attitude in Scotland is different to the South of England?sealed

Posted on 13/04/2022 22:19

The user and all related content has been deleted

Takethedogalong replied on 13/04/2022 22:21

Posted on 13/04/2022 22:21

There needs to be consistency surely, which sort of compounds the issue really. I know the Club has rules about this and that having to be fixed etc…. But some of these little conversions are all some folks can afford, and are more than likely their day vehicle, work vehicle when not in use as a camper🤷‍♀️ I know ours was, and my niece’s certainly is. But it’s been professionally done, safety inspected. And just the sort of reason why such vehicles will want to join a Club as fixated on is ruddy loo provision as this one seems to be at the moment.🤷‍♀️ 

Anyone who knows a little bit about the history of one of the World’s favourite Camper Vans, the VW knows that they started out as a vehicle that could do a multitude of tasks, simply by having slide in and out fixtures and fittings. Giving opportunities for holidays for the less well off. 

 

replied on 13/04/2022 22:42

Posted on 13/04/2022 22:21 by Takethedogalong

There needs to be consistency surely, which sort of compounds the issue really. I know the Club has rules about this and that having to be fixed etc…. But some of these little conversions are all some folks can afford, and are more than likely their day vehicle, work vehicle when not in use as a camper🤷‍♀️ I know ours was, and my niece’s certainly is. But it’s been professionally done, safety inspected. And just the sort of reason why such vehicles will want to join a Club as fixated on is ruddy loo provision as this one seems to be at the moment.🤷‍♀️ 

 

Posted on 13/04/2022 22:42

The user and all related content has been deleted

Takethedogalong replied on 13/04/2022 23:06

Posted on 13/04/2022 23:06

We considered buying another tiny camper when my OH retired, idea being to tour all around the British coast, stopping between campsites and B&Bs. Sadly, a month after my OH retired, my Dad was taken seriously ill and needed caring for, so we ended up getting our much loved MH after trying to use the caravan for short three day tours. Van was just too much hassle to get ready, tow, then back again a couple of days later. MH was brilliant, we set off late at night, stopped on CLs, made the most of just three days, and my OH would stop out and move on on his own, while I commuted by trains.

Things are a bit easier now, but we certainly don’t pick our Sites based on the loo and shower blocks🤣 Location/places of interest, then price. Ultimately, we want to do what Nellie does, tour as much as we can, until old age and infirmity means we have to think about alternative holidays.

Just ordered this years Britstop book. That and CLs will do us nicely, along with a few private Sites. 

Only the Club could think of a hierarchy of users based upon their toileting needs, and consider charging accordingly🤣🤣🤣

”I look up to him, because he pays for a private bathroom”

”I look down on her, because she uses her built in bathroom”

”We both feel sad for the micro camper user, because they aren’t really welcome”

😉

peedee replied on 14/04/2022 07:21

Posted on 14/04/2022 07:21

The question of prices arose in the context of paying extra for extra facilities, for booking a bathroom, for tiered sites (more basic / better facilities).

These questions have been asked before in the surveys you get after visiting a site. I have always answered "not interested" As it is, like others up thread  I make little use of facility blocks.

peedee

peedee replied on 14/04/2022 07:36

Posted on 13/04/2022 21:34 by DavidKlyne

Peedee

Not had it yet, if I get it at all. Is this the Club's belt and braces approach to getting membership feedback? 

David

Posted on 14/04/2022 07:36

Could be David, this is what I recevied by email. You may in fact be able to go to the survey by clicking on the included link.Towards the end of the note it indicates it has been sent out to many members.

Spring Survey

Please take part by Monday 25 April


Dear XXXXXX


Now that the longer and lighter days are here, we're really keen to hear how you’re doing - and how well you feel the Club is supporting your desires to get away.


Whether you’ve already toured this year, are eagerly awaiting trips in coming months or perhaps still at the early holiday planning stages, we’d love to hear from you!  

 

Please take your survey now 


  Click >here<
 

Your feedback really helps us to understand what we’re doing well and where we can improve. It’ll only take around 10 minutes; we’re always keen to hear back from a wide variety of members, so whether you’ve got lots or little to share, we really appreciate you taking part.

As a thank you, you can choose to be entered into a draw for one of three prizes of a £100 Gift Card (winners can choose from M&S, Amazon, Halfords, Sainsbury’s, Blacks, B&Q, Boots or Caravan and Motorhome Club).

Many thanks
 

Viv Harrison

Research and Insight Manager

replied on 14/04/2022 08:03

Posted on 13/04/2022 23:06 by Takethedogalong

We considered buying another tiny camper when my OH retired, idea being to tour all around the British coast, stopping between campsites and B&Bs. Sadly, a month after my OH retired, my Dad was taken seriously ill and needed caring for, so we ended up getting our much loved MH after trying to use the caravan for short three day tours. Van was just too much hassle to get ready, tow, then back again a couple of days later. MH was brilliant, we set off late at night, stopped on CLs, made the most of just three days, and my OH would stop out and move on on his own, while I commuted by trains.

Things are a bit easier now, but we certainly don’t pick our Sites based on the loo and shower blocks🤣 Location/places of interest, then price. Ultimately, we want to do what Nellie does, tour as much as we can, until old age and infirmity means we have to think about alternative holidays.

Just ordered this years Britstop book. That and CLs will do us nicely, along with a few private Sites. 

Only the Club could think of a hierarchy of users based upon their toileting needs, and consider charging accordingly🤣🤣🤣

”I look up to him, because he pays for a private bathroom”

”I look down on her, because she uses her built in bathroom”

”We both feel sad for the micro camper user, because they aren’t really welcome”

😉

Posted on 14/04/2022 08:03

The user and all related content has been Deleted User

peedee replied on 14/04/2022 08:08

Posted on 14/04/2022 08:08

My wife is the exact opposite and finds it easier and more comfortable to stay in the warmth of the van to use the facilities.

peedee

allanandjean replied on 14/04/2022 08:10

Posted on 14/04/2022 08:10

I had a quick look at this thread, saw a few comments and moved on as I have not used many club sites recently-just three in 2021.

Looking at recent posts was drawn back and, whilst I know its not confined to the club, was dismayed to see;

"Research and Insight Manager"

My feedback would be that many, myself included, find the use of such titles pretentious and irritating to the point that the requested feed back wont happen. 

near Malvern Hills Club Campsite Member photo by Andrew Cole

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