Would It Work ? – Open for sensible debate.

JohnM20 replied on 18/07/2017 16:50

Posted on 18/07/2017 16:50

With so many people complaining about the frenzied booking when the system opens in early December I thought I would try to suggest a solution for those not able to book so early due to work or other restrictions. Whilst I don’t fall foul of the system so much now, I have done in the past when works holiday dates could not be booked until well into the new year and especially when trying to include a weekend. 

Would it work if every site allowed only 50% of their pitches to be booked at any time from the December booking date with the remaining 50% not being bookable until no more than 2 months before the planned visit date?  Most people, I think, should be able to work around this for planned main holidays. This should accommodate those that must fully book their year in advance and those that cannot.

 I’m sure, (he says, tongue firmly in cheek), that the IT department could tweek the online booking program to accommodate this.

 Whether it is a workable solution I don’t know, it’s just a germ of an idea to solve what is a problem for many members but remains fair to all. There may be an obvious reason why it wouldn’t work that is staring me in the face but I haven’t seen it. I’m sure someone will point it out if there is one.

 Contrary to what some are against and reject out of hand, I think deposits would be a good idea. I cannot understand why some people are so against them unless they are seriously worried about losing them. The site fees have to be paid at some time so why not spread the cost?  There are many things in life that require a deposit, caravans and motorhomes being a good example.

 With the current system there must be some members who book very early but know that they may well change their mind closer to the date, although I doubt that any would admit to this. I personally know one couple who regularly cancel bookings, not necessarily at the last minute but nonetheless may have deprived someone else from being able to book and they have to consequently look for an alternative site. Non-refundable deposits would reduce this sort of behaviour I believe.

 I guess I will receive some flak but it would be nice to have a sensible debate.

compass362 replied on 19/07/2017 16:10

Posted on 19/07/2017 16:10

  I really wished I could put my fingers on the statistics now, but there are a relatively small number of site nights booked on 'booking day'.  However, the most popular sites do tend to get booked up quickly.  I have no strong feeling about having a 'booking day' or a 'rolling booking system'.

DSB 

-------------------------------------------------------------------------------------------------------------

I think from memory it was in the order of 10% to 15% of all site nights for the whole year , that was booked on ' Booking Day '

I'm sure someone will be along with the actual figures .👍

peedee replied on 19/07/2017 16:21

Posted on 19/07/2017 16:09 by GodivaNige

Members get around the late cancellation 72 hr window by not cancelling their booking, but merely changing the dates for the same site. This can be done the day before a member is due to travel by going online and amending the booking, selecting new dates at a later time. Then, the new booking is cancelled resulting in no letter or black mark from the Club. How do I know this, a warden told me how to do it :)

 

Posted on 19/07/2017 16:21

Now that deserves a comment from the Club!

peedee

peedee replied on 19/07/2017 16:23

Posted on 19/07/2017 16:10 by compass362

  I really wished I could put my fingers on the statistics now, but there are a relatively small number of site nights booked on 'booking day'.  However, the most popular sites do tend to get booked up quickly.  I have no strong feeling about having a 'booking day' or a 'rolling booking system'.

DSB 

-------------------------------------------------------------------------------------------------------------

I think from memory it was in the order of 10% to 15% of all site nights for the whole year , that was booked on ' Booking Day '

I'm sure someone will be along with the actual figures .👍

Posted on 19/07/2017 16:23

You may be able to find them by searching the magazine archives and looking at the past AGM minutes?

peedee

peedee replied on 19/07/2017 16:27

Posted on 19/07/2017 13:35 by DavidKlyne

What is the perception of the customer? Where is the evidence one way or the other?  I can only go by what I see expressed on this forum as I don't have access to Club polling or customer service surveys which I am sure must take place. Working on a straw poll sort of basis it seems there are a greater number of people are happy with the system than there are who are unhappy. That, of course, doesn't mean the system is perfect, few are. Also within the lifetime of this forum there have been changes to the booking system regarding late cancellations and early departure from sites. Perhaps there will be further changes. What is difficult is to work out where the consensus is because even within that group who want the system changed there are different solutions.

David

Posted on 19/07/2017 16:27

That is my point David, there is little evidence in the public domain one way or the other which is why I said it was perceived. Posts like this, and others of a similar type can only feed the perception that there are problems even if it is only from observing posts made by those who have encountered them. Maybe it is only a small minority who have them and complain but it can be infectious and cannot be good for the Club. There have been improvements during the life of the forum but the problems evidently have not gone away.

peedee

SteveL replied on 19/07/2017 16:34

Posted on 19/07/2017 16:09 by GodivaNige

Members get around the late cancellation 72 hr window by not cancelling their booking, but merely changing the dates for the same site. This can be done the day before a member is due to travel by going online and amending the booking, selecting new dates at a later time. Then, the new booking is cancelled resulting in no letter or black mark from the Club. How do I know this, a warden told me how to do it :)

 

Posted on 19/07/2017 16:34

I thought the booking was supposed to  be for the same period at another site. If you can do what is described, it represents a rather large loophole.

GodivaNige replied on 19/07/2017 16:36

Posted on 19/07/2017 16:21 by peedee

Now that deserves a comment from the Club!

peedee

Posted on 19/07/2017 16:36

Yep, and it works. <guilty> not that I would have been bothered by getting a letter and a black mark in February of this year, when I had no choice but to cancel the day before I was due at Broadway (car fault) as I wouldn't make a habit of it and I've hardly used Club sites this year, so a ticking off wouldn't have affected me. However, I did test the wardens' theory, and it worked. No letter, no word from the Club 

GodivaNige replied on 19/07/2017 16:37

Posted on 19/07/2017 16:34 by SteveL

I thought the booking was supposed to  be for the same period at another site. If you can do what is described, it represents a rather large loophole.

Posted on 19/07/2017 16:37

Yup, beans.... spilled

moulesy replied on 19/07/2017 16:53

Posted on 19/07/2017 16:53

Are you sure that works? I was always under the impression that the amendment had to at least overlap the original booking. If not, it's certainly a loophole which needs closing, though since it's never been mentioned on here before I'm guessing it's extremely rare.

GodivaNige replied on 19/07/2017 16:54

Posted on 19/07/2017 16:53 by moulesy

Are you sure that works? I was always under the impression that the amendment had to at least overlap the original booking. If not, it's certainly a loophole which needs closing, though since it's never been mentioned on here before I'm guessing it's extremely rare.

Posted on 19/07/2017 16:54

Very sure, the day before I was due at Broadway, I checked availability for the same site and picked a weekend that was available a couple of weeks later. Amended the dates of the booking I couldn't fulfill, to the new dates. Waited for the confirmation email, then cancelled that new booking. The warden (I won't say where from) was correct.

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook