Renewing Membership

I don’t think an exodus will happen DK to be honest. Many like us, not happy with decision making, losing some of the reasons why we first became Members, not happy with a lot of the VFM available, will simply drift away. But there will be others, new to touring, perhaps with the income to happily stay at the Sites, without any baggage if you like of a lot of how the Club used to do things, that will embrace and enjoy what the Club is now offering. (Although it does need to sort of the tech issues pdq or some of these will walk as well).

There’s no loyalty for the Club left in us. We don’t feel we are given any, so this is reciprocated in our holiday choices nowadays. If some organisation, individual, decided to set up an alternative CL network with a good number of CLs spread across all areas of the UK, then we would indeed stop our DD and walk away. Britstops are giving us this to a certain extent, great for overnights, but we like a CL to relax, ride a bike from over a few days stay as well. Club won’t care what we do to be honest, and frankly, we don’t care what the Club does beyond the CL network.  

I mostly agree with you. However I think I do care what the club does. If I didn’t then I probably wouldn’t post on here very much. Trying to work out why I care and I come back to the FACT that the CAMC is a club, not just a commercial organisation, and I think I feel let down. Let down not just about prices, although I do think they are too high for the market, but more about their attitude towards members and their legitimate concerns. I suppose it’s more about communication than anything else. I keep wanting to shout at them TALK TO ME!

+1 to that, Hja.

Oh the Club isn’t ignoring us. We are sent regular emails about the wonderful offers and empty pitches they have at some locations🤣 

I very much agree with you Hja and because I pay a membership fee and members are on committees representing all of us I'm beginning to feel there are very big gaps in communications. Trust Pilot reviews are giving a very strange impression of CAMC but it's the only place where there's any chance of finding out what's going wrong because the staff try to respond.

Yes that's true as well but when you get an offer to hire a motorhome you wonder if the adverts aren't quite getting to the right people...

"They will have to review staffing levels in several areas to bring things back in line with customer expectations."

so very true, and in respect of renewing membership by credit/debit card, if this function was working which it isnt and has not done so for at least 7 days, how many people is it going to take to open the additional envelopes feed in card details check they are ok, and ensure the members data base is updated to show that person has paid, whereas, if they fixed the function you should be able to hit "PAY NOW" on line and the programme should take care of all the rest, not rocket science, I assume it worked when the feature was made available    

As someone who worked in a Committee/ Salaried Officer environment, I am wondering if the balance of decision making has changed to a certain extent🤔

It’s possibly getting harder and harder to get Members to stand for Committees, so you don’t get much in the way of change or new, across the various demographic changes? (It’s very time consuming sometimes to be an active committee member, particularly if other constraints such as work or family are involved as well). Just thinking……….🤔

🤣 or a guided tour around the UK at an overseas tourist rip off price!🤭

I could well imagine this is where things aren't as good as previously. Plus offices in quite an expensive area means higher staff costs and recruitment problems although I think general recruitment is a countrywide problem at the moment.

I don't think I'd better suggest moving premises just now as we may never see CAMC again...