Renewing Membership

Doubt it will be similar to receiving a refund...a 7th March cancellation for a September booking is still in process...Apparently as of a couple of days ago no refund had been processed (despite an email confirmation received the same day)..friendly chat lady said she would get it fast tracked but could take up to 10 days....

I have sent a complaint via the web contact form and asked for an explanation why the refund process failed. Not holding my breath on that one given the email acknowledgment (below)

Due to the current volume of emails we are receiving please accept our apologies for any delay in getting back to you. We will aim to reply within 7 working days. Thank you for your patience

You could approach your Bank to discuss ‘chargeback’ or put in a formal complaint via the banking system. I have used these options when finding dodgy dealers. Also use your credit card 1st & if you come across the old chestnut-‘we don’t accept CCards’ then it IS a dodgy dealer for sure. Don’t expect the police policing the police to work well, internal complaints rarely come up in our favour. Good luck.

I am having trouble reconciling all this with the Club we joined years ago☹️

You expect a lot of changes down the decades, but things seem to be going from bad to worse, and the technology and progress that has driven many other businesses, keeping them in the market, doesn’t seem to be working as it should with the CAMC. 

Sincerely hope those with issues get them resolved. Doesn’t inspire much confidence at the moment. 

+1, some of my reasons for bailing was the lack of decision ownership, customer care & inability to stop general recurring issues-I just thought I’m not paying for something that has this level of unreliability TDA🤷🏻‍♂️. Not a lot to be inspired with for sure. I liked being with the CAMC originally.

Agreed. It seems to me that CAMC struggles with IT and will not admit that they’re not up to the job. Consequently, customers suffer and the lack of customer focus is appalling. The standard of communication, or lack of, is a typical example of their head in the sand attitude. CAMC’s not changed for the better which is a great shame.🙁

Absolutely Rocky. There’s a huge gulf between the actual Sites, which remain on the whole pleasant, well organised and efficiently run by Site Staff, and the the core function of making and administering a booking. You sort of wonder how on the one hand things on the whole are quite good, but on the other, a lot of seemingly basic functions are so clunky, slow and prone to problems. Reviews on TP bear this out on the whole, Sites good, almost everything else poor. The on-site staff seem the only resource dragging the company out of the mire. Get past the technology and you might just be fine🤷‍♀️ If you have the income to afford the prices!

We haven’t pressed the eject button yet, but only because of the CLs. We get our Membership fee back via Mountain Warehouse usually, but know we can use OH’s Fire Service discount for this alternatively. Wavering, without a doubt🤔

Agree with the above.

I've posted this before but as long as the club's sites keep up the high standards then people in general  will keep going with the sites and therefore persist and with the club itself. 

Or keep going with the club for other reason CLs discounts...

The Club don't seem to have the confidence, of the willingness, to accept that some things are not working as they should. I suspect that the new booking system has put a major strain, not only on their systems but also on their call centre personnel. They will have to review staffing levels in several areas to bring things back in line with customer expectations. However this takes time and is also expensive which of course has a knock on impact on other prices! People on here or other social media telling us why they are thinking of leaving, or those who have already left I somehow doubt has much impact on the powers that be. I think it would take an exodus of biblical proportions for them to take notice and is there any evidence that is happening?

David

I use Direct debit to renew and never had any problems, as for the way the club has dealt with its running of the business I don’t really have a problem with it , I book the site I want ,if it’s too expensive I will look else where , I don’t see it as a club anymore ,and don’t need a pat on the back every time I use it , I don’t understand why folk leave and keep coming back and moaning , if they could do better then why don’t that stand for election to the committee 

i used to shop in Tesco and I didn’t like the way they changed,so I went elsewhere, I don’t keep going on their website whining about it. , move on 

I’m not sure of your point, Husky, but I think we've all agreed that the end product - sites - is the good thing about CAMC. It’s unfortunate other aspects of the business lag behind and those of us with years of experience can easily identify those shortcomings while newcomers may not be aware of the decline.