Renewing Membership

Rufs replied on 17/03/2023 09:49

Posted on 17/03/2023 09:49

sorry folks this may have been discussed elsewhere but the search engine on this site is rubbish...anyway my problem...tried to renew my membership today online using a one off payment not direct debit and it says web site not found, am i doing it right just clicked thru from my profile renew membership ?????

Tinwheeler replied on 17/03/2023 18:38

Posted on 17/03/2023 18:02 by brue

No it's added each year you renew. The incentive is to go with DD at the cheaper rate. You get a reminder so there's  no problem about forgetting.

Posted on 17/03/2023 18:38

It’s a joining fee, Brue. I never paid by DD and always renewed by card at the lower rate🤷🏻‍♂️

brue replied on 17/03/2023 23:46

Posted on 17/03/2023 18:38 by Tinwheeler

It’s a joining fee, Brue. I never paid by DD and always renewed by card at the lower rate🤷🏻‍♂️

Posted on 17/03/2023 23:46

If you put it to the test TW once more I'd be interested to hear if you get the cheaper rate.  The advert is the same each year except for increases to the overall rate. 🙃

Rocky 2 buckets replied on 18/03/2023 06:01

Posted on 17/03/2023 18:38 by Tinwheeler

It’s a joining fee, Brue. I never paid by DD and always renewed by card at the lower rate🤷🏻‍♂️

Posted on 18/03/2023 06:01

+1, I never had it on a rolling charge either. I don’t do it with any insurances  or my Forest passes either as they all tend to take the(then) hiked charges weeks in advance. It is no hardship to read the reminder then pay👍🏻

Rufs replied on 18/03/2023 08:12

Posted on 17/03/2023 14:37 by DavidKlyne

I can't duplicate the error because when I go into my profile to renew membership it just tells me I am on a continuous direct debit. It looks as if you will have to phone HQ or change to a DD which I prefer because it's one less thing to remember! Alternatively leave a review on Trust Pilot as they seem to respond to posts on there!

David

Posted on 18/03/2023 08:12

well at least some of the checks and balances within the software work to some degree hence you are not allowed to renew whilst your membership is in force, but i find it ironic that you click on "PAY" and then it tells you you may have typed in an incorrect web address, you couldnt make it up, did the TP thing but i guess IT dept do not work overnight as still getting same error undecided

brue replied on 18/03/2023 08:24

Posted on 18/03/2023 06:01 by Rocky 2 buckets

+1, I never had it on a rolling charge either. I don’t do it with any insurances  or my Forest passes either as they all tend to take the(then) hiked charges weeks in advance. It is no hardship to read the reminder then pay👍🏻

Posted on 18/03/2023 08:24

You will get a reminder about the DD and about non DD membership, the money can't be taken in advance customers of any payment schemes have to be informed of impending transactions or payments due including payment dates.

It's up to members if they want to pay the extra £10 for non DD.

brue replied on 18/03/2023 08:33

Posted on 18/03/2023 08:12 by Rufs

well at least some of the checks and balances within the software work to some degree hence you are not allowed to renew whilst your membership is in force, but i find it ironic that you click on "PAY" and then it tells you you may have typed in an incorrect web address, you couldnt make it up, did the TP thing but i guess IT dept do not work overnight as still getting same error undecided

Posted on 18/03/2023 08:33

Sounds like another system fault Rufs hope you get it sorted. 

Rufs replied on 18/03/2023 08:35

Posted on 18/03/2023 08:24 by brue

You will get a reminder about the DD and about non DD membership, the money can't be taken in advance customers of any payment schemes have to be informed of impending transactions or payments due including payment dates.

It's up to members if they want to pay the extra £10 for non DD.

Posted on 18/03/2023 08:35

not sure i understand this logic,,, wheni tried to pay to renew with a one off payment it was asking for £59, are you saying if i did DD it would be £49 ???

InaD replied on 18/03/2023 08:39

Posted on 17/03/2023 18:00 by brue

I'm only going on the advert InaD which says £59 for DD and £69 for credit and debit card. I use DD. smile

Posted on 18/03/2023 08:39

I think that must be, how shall I phrase it, a bit of (deliberately?) vague language on the part of CAMC, to get new members to pay by DD on joining.  It doesn't actually specifically stipulate that renewals are £10 more by credit card than by DD.

Honestly brue, I can assure you that when I paid for my renewal last November (at the "old" rate of £56, it went up on 1 December 2022) I paid by credit card and was charged £56; I've always renewed that way and have never been charged more

brue replied on 18/03/2023 08:44

Posted on 18/03/2023 08:44

Rufs. Happy to hear an actual renewal price and be proved wrong so no further additional £10 booking fees? That's OK then and some of us will save £10 overall by using DD. 

 Edit thanks Ina too. smile

 

Tinwheeler replied on 18/03/2023 08:55

Posted on 18/03/2023 08:39 by InaD

I think that must be, how shall I phrase it, a bit of (deliberately?) vague language on the part of CAMC, to get new members to pay by DD on joining.  It doesn't actually specifically stipulate that renewals are £10 more by credit card than by DD.

Honestly brue, I can assure you that when I paid for my renewal last November (at the "old" rate of £56, it went up on 1 December 2022) I paid by credit card and was charged £56; I've always renewed that way and have never been charged more

Posted on 18/03/2023 08:55

Yes, Ina, that's exactly my experience as well. The extra £10 is only an initial joining fee if we choose not to use DD👍

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