Not moving with the times

Del Sandy replied on 21/08/2020 12:37

Posted on 21/08/2020 12:37

This club could be fantastic, if only it was to listen to its members, some reasons below;

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

I have enjoyed the discussions on the site and interestingly my concerns have been covered several times by others. Note the times I go on the website has to be on off peak times due to the slow website.

It is sad that I will not be renewing my membership, as I do not intend to pay for membership where there is no official feedback from the club when issues are raised.

Hopefully I will rejoin when basic issues are sorted out.

Kind Regards

Derek

 

JVB66 replied on 26/08/2020 21:49

Posted on 26/08/2020 21:32 by Tinwheeler

I’m sure you can find the answer to that question, JV. It’s a good point and it wouldn’t surprise me if occupancy levels were deliberately reduced in some cases.

Posted on 26/08/2020 21:49

That is correct on some sites while Covid 19 is around ,although i was answering the posts about pitch types ,and the website at this time capacity to book a bigger variety of pitch type on sites that already have several,   hence another reason grass and hardstands cannot  be also yet  available  across the sites network

replied on 26/08/2020 21:52

Posted on 26/08/2020 21:49 by JVB66

That is correct on some sites while Covid 19 is around ,although i was answering the posts about pitch types ,and the website at this time capacity to book a bigger variety of pitch type on sites that already have several,   hence another reason grass and hardstands cannot  be also yet  be available  across the sites network

Posted on 26/08/2020 21:52

When they trialled booking hardstands (when was that now?) did CMC ot have as many other pitch types as at present?

replied on 27/08/2020 11:32

Posted on 27/08/2020 11:24 by JVB66

Probably? but then the trial was only on a few sites not network wide , which may have not been possible on all sites,with multiple pitch types already

Posted on 27/08/2020 11:32

The sory that was given was that t was  a no go as a result of customer confusion. I disbelieve that it was the true reason

DavidKlyne replied on 27/08/2020 12:26

Posted on 26/08/2020 21:26 by JVB66

Is it possible? that only (at this time)pitch types on sites cannot be advertised above a certain number on each site on the website,  which may restrict what can be advertisedundecided

Posted on 27/08/2020 12:26

JVB

I am perhaps being a bit dim but I don't understand the point you are making. You seem to be suggesting that the pitches that can currently be booked by type is because they form a minority of the pitches on the site? If you take as an example Seacroft, a site you know well, the number of serviced pitches out number the hardstandings with awning pitches. One can be booked and one can't. I appreciate that Seacroft is not a typical example. The ability to be able to book a pitch by type is perfectly possible, maybe needing a tweak to the software, but perfectly possible. The bigger problem is the willingness of the Club to do so. We all remember the failed experiment on booking hardstandings but I wonder if it was set up to fail by the way the experiment was instigated. If you are going to test something you need to do it across the entire network, otherwise, as was proved, people are confused! We have discussed subject many times and what we really need is input from the Club explaining their reasoning for not allowing the booking of hardstandings or grass standard pitches. Perhaps they see them as the same thing?

David

replied on 27/08/2020 12:35

Posted on 27/08/2020 12:26 by DavidKlyne

JVB

I am perhaps being a bit dim but I don't understand the point you are making. You seem to be suggesting that the pitches that can currently be booked by type is because they form a minority of the pitches on the site? If you take as an example Seacroft, a site you know well, the number of serviced pitches out number the hardstandings with awning pitches. One can be booked and one can't. I appreciate that Seacroft is not a typical example. The ability to be able to book a pitch by type is perfectly possible, maybe needing a tweak to the software, but perfectly possible. The bigger problem is the willingness of the Club to do so. We all remember the failed experiment on booking hardstandings but I wonder if it was set up to fail by the way the experiment was instigated. If you are going to test something you need to do it across the entire network, otherwise, as was proved, people are confused! We have discussed subject many times and what we really need is input from the Club explaining their reasoning for not allowing the booking of hardstandings or grass standard pitches. Perhaps they see them as the same thing?

David

Posted on 27/08/2020 12:35

Personally I did not believe for a moment that the CMC had any intent of allowing surface type to be booked. More so with the reason given for not doing so after the trial.

Tammygirl replied on 27/08/2020 14:32

Posted on 27/08/2020 14:32

For me the ability to book a H/S is upper most, awning or  non awning I can live with especially for 1 night. 

Just think what could happen if you had booked a series of sites on a tour of say 6 weeks and at some point the club got in touch with you to say that your next site booking had been cancelled because they had taken out the grass pitches due to them being to wet.

Under normal times that would be an inconvenience trying to phone around looking for a site to go to. If that was to happen just now with most sites booked until the end of September it would be more than an inconvenience it could be very problematic if you were to far from home.  

When we had the previous MH we used to worry about not getting a H/S when on the way to the ferry. I would always book up very early to avoid the risk of being told the booking was cancelled because the grass was to soft.

The only other options was to book a service pitch (never did) or join the CCC and book a H/S with them smile because of that we have tended to use the CCC more and more. Now we once again have a MH (and caravan) they will be getting even more of our business.

Why the CAMC can't see what everyone else can see as perfectly sensible is a mystery. The trial was a joke, not enough sites chosen. Member confusion was a very weak excuse IMO as the booking confirmation clearly stated what kind of pitch you had booked.

EmilysDad replied on 27/08/2020 14:49

Posted on 27/08/2020 14:49

if grass is such a no no, how do all grass sites like St David's & predominately grass sites like Incleboro stay open as they are? (just two sites I can think of off hand)

replied on 27/08/2020 15:00

Posted on 27/08/2020 14:49 by EmilysDad

if grass is such a no no, how do all grass sites like St David's & predominately grass sites like Incleboro stay open as they are? (just two sites I can think of off hand)

Posted on 27/08/2020 15:00

Of the all grass sites I will use those that I know

of I have never seen muddy even prolonged heavy rain.

SteveL replied on 27/08/2020 15:02

Posted on 27/08/2020 14:49 by EmilysDad

if grass is such a no no, how do all grass sites like St David's & predominately grass sites like Incleboro stay open as they are? (just two sites I can think of off hand)

Posted on 27/08/2020 15:02

Don't know about St Davids but Incleboro was very firm and sandy. We had a tremendous thunderstorm when we were there with our MH last year and it just soaked it up. Would have no problems going back, would just take bigger ramps next time.😂

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