Not moving with the times

Del Sandy replied on 21/08/2020 12:37

Posted on 21/08/2020 12:37

This club could be fantastic, if only it was to listen to its members, some reasons below;

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

I have enjoyed the discussions on the site and interestingly my concerns have been covered several times by others. Note the times I go on the website has to be on off peak times due to the slow website.

It is sad that I will not be renewing my membership, as I do not intend to pay for membership where there is no official feedback from the club when issues are raised.

Hopefully I will rejoin when basic issues are sorted out.

Kind Regards

Derek

 

EmilysDad replied on 27/08/2020 15:12

Posted on 27/08/2020 15:12

so the grass pitches that get soft & churned up are not suitable & need better drainage .... also, those two sites have the option of moving the pitch over a little if needed, not something that is usually possible when the surrounding pitches are HS and in a fixed position.

replied on 27/08/2020 15:35

Posted on 27/08/2020 15:12 by EmilysDad

so the grass pitches that get soft & churned up are not suitable & need better drainage .... also, those two sites have the option of moving the pitch over a little if needed, not something that is usually possible when the surrounding pitches are HS and in a fixed position.

Posted on 27/08/2020 15:35

Makes more sense to me tho strip topsoil from pitch area, shape and stone

Tammygirl replied on 27/08/2020 15:42

Posted on 27/08/2020 15:42

I'm going on the information that has appeared on CT at times when there has been very heavy rainfall. I've have never had a booking cancelled but I do know that some have.

I think the sites that have problems are the likes of Moreton in the Marsh, Stow on the Wold and Tewkesbury, I think one side of Ferry Meadows tends to flood. There are more sites but can't think of them at the moment.

We were on Sutton on Sea one year and a number of the grass pitches were out of use due to soggy ground. I would think that the likes of the seaside sites that are grass could be ok if they are on sandy ground. 

Apart from this year our UK touring tends to be over winter or on the way to the ferries, so we have not had years of trying to second guess the uk weather. Sites in Scotland tend to be all H/S so no worries there.

JVB66 replied on 27/08/2020 15:44

Posted on 27/08/2020 12:26 by DavidKlyne

JVB

I am perhaps being a bit dim but I don't understand the point you are making. You seem to be suggesting that the pitches that can currently be booked by type is because they form a minority of the pitches on the site? If you take as an example Seacroft, a site you know well, the number of serviced pitches out number the hardstandings with awning pitches. One can be booked and one can't. I appreciate that Seacroft is not a typical example. The ability to be able to book a pitch by type is perfectly possible, maybe needing a tweak to the software, but perfectly possible. The bigger problem is the willingness of the Club to do so. We all remember the failed experiment on booking hardstandings but I wonder if it was set up to fail by the way the experiment was instigated. If you are going to test something you need to do it across the entire network, otherwise, as was proved, people are confused! We have discussed subject many times and what we really need is input from the Club explaining their reasoning for not allowing the booking of hardstandings or grass standard pitches. Perhaps they see them as the same thing?

David

Posted on 27/08/2020 15:44

If a site has already multiple type of pitches on the booking site there may not be room on the booking site because of the mainframe at EGH may not be capable having extra room for more pitch types to be booked , as i said to enable all sites to be able to book all types of pitch .

your example Seacroft  ,has  3 type of bookable pitches , serviced ,standard with awning and non awning pitches,

it would need altering to,  grass non awning,  hardstand non awning , hardstand with awning  grass with awning  and serviced pitches

 

 

peedee replied on 27/08/2020 16:23

Posted on 27/08/2020 16:23

A while back we were promised changes or enhancements to the booking system. Perhaps the booking of grass or hardstanding pitches is already in the pipeline? The Club supposedly has a 3 year plan, if changes are not imminent they should at least be in the plan. Hopefully Covid hasn't disrupted this too much!

I would like to see every site have all types of pitches including economy ones.

peedee

EmilysDad replied on 27/08/2020 16:32

Posted on 27/08/2020 15:35 by

Makes more sense to me tho strip topsoil from pitch area, shape and stone

Posted on 27/08/2020 16:32

Good job we're all differenter then .... I despair when I see where the gravel of one pitch meets the gravel of another & sometimes more, so you have a sea of the infernal stuff. I don't want to have to use a Hilti gun to put my awning up or conversely some hardstandings are that loose that pegs just won't hold .... eg new side of Southport.

EmilysDad replied on 27/08/2020 16:38

Posted on 27/08/2020 15:42 by Tammygirl

I'm going on the information that has appeared on CT at times when there has been very heavy rainfall. I've have never had a booking cancelled but I do know that some have.

I think the sites that have problems are the likes of Moreton in the Marsh, Stow on the Wold and Tewkesbury, I think one side of Ferry Meadows tends to flood. There are more sites but can't think of them at the moment.

We were on Sutton on Sea one year and a number of the grass pitches were out of use due to soggy ground. I would think that the likes of the seaside sites that are grass could be ok if they are on sandy ground. 

Apart from this year our UK touring tends to be over winter or on the way to the ferries, so we have not had years of trying to second guess the uk weather. Sites in Scotland tend to be all H/S so no worries there.

Posted on 27/08/2020 16:38

When we were last at Ferry Meadows the other year, the office side of the site was the side that was ankle deep in water which is the side with the majority of hard standings. The other side which is all(?) grass was OK

DavidKlyne replied on 27/08/2020 17:04

Posted on 27/08/2020 15:44 by JVB66

If a site has already multiple type of pitches on the booking site there may not be room on the booking site because of the mainframe at EGH may not be capable having extra room for more pitch types to be booked , as i said to enable all sites to be able to book all types of pitch .

your example Seacroft  ,has  3 type of bookable pitches , serviced ,standard with awning and non awning pitches,

it would need altering to,  grass non awning,  hardstand non awning , hardstand with awning  grass with awning  and serviced pitches

 

 

Posted on 27/08/2020 17:04

Thanks for the clarification. However that is only a software and web design issue which could be overcome if there was a determination to do so? Obviously a big question mark over whether there is any determination of coursesmile

David

JVB66 replied on 27/08/2020 17:48

Posted on 27/08/2020 16:23 by peedee

A while back we were promised changes or enhancements to the booking system. Perhaps the booking of grass or hardstanding pitches is already in the pipeline? The Club supposedly has a 3 year plan, if changes are not imminent they should at least be in the plan. Hopefully Covid hasn't disrupted this too much!

I would like to see every site have all types of pitches including economy ones.

peedee

Posted on 27/08/2020 17:48

One problem has this year got in the way of  enhancements,to any club sites until it is known what the future may hold

Takethedogalong replied on 27/08/2020 20:14

Posted on 27/08/2020 15:42 by Tammygirl

I'm going on the information that has appeared on CT at times when there has been very heavy rainfall. I've have never had a booking cancelled but I do know that some have.

I think the sites that have problems are the likes of Moreton in the Marsh, Stow on the Wold and Tewkesbury, I think one side of Ferry Meadows tends to flood. There are more sites but can't think of them at the moment.

We were on Sutton on Sea one year and a number of the grass pitches were out of use due to soggy ground. I would think that the likes of the seaside sites that are grass could be ok if they are on sandy ground. 

Apart from this year our UK touring tends to be over winter or on the way to the ferries, so we have not had years of trying to second guess the uk weather. Sites in Scotland tend to be all H/S so no worries there.

Posted on 27/08/2020 20:14

York Rowntree Park floods, probably why there is hardly a blade of grass😂

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook