Mayday and Caravan Storage

In many cases your vehicle probably cannot be repair straight away and will need to wait a week or so.  I would prefer my vehicle to be parked on my drive until such time as it is ready to be repaired and then get a secondary breakdown company in to take it to a dealership. 

I think the restriction of 10 miles from your residence is a ridiculous clause as many people there preferred garage is a lot further than 10 miles especially if is a high value vehicle and needs the franchised dealership to do the repair.

There are 4 Mercedes dealers within 10 miles of me ..... though Jeep don't fare as well. Obviously depends where you live.

Some Bentley dealerships are few and far between

 There is a Bentley dealer up the road from us, but possibly a 200 mile trip for a service might be a bit far.

I have reported the issue about the link in the email which folk have been experiencing difficulty with.  Another email will be sent out with a better link, so that those who have  been experiencing problems can fill out the questionaire.

The problem I identified was that the link works fine if you click on the bottom part of the box.  If you click on the top half it takes you to the 'We are not taking any more responses' page. 

Hope this helps.

Regards

David

If your caravan is stored at home and you do not have the same issue as many of us, I don't understand your contribution to this thread and I am unsure how 4 Mercedes Benz dealers are involved?

Although I store at home there is still the consideration of whether I will be brought home and re-collected days later for a trip to garage if car is not driveable

Hi

i have just contacted CCC Rac Arrival. They will recover your car/caravan from anywhere in UK, take both back to your store, then take you and the car to a garage or home up to 75 miles from your store. Cost £110 - £15 voucher if a member of CCC. CAMC now have until April to mirror these terms, otherwise i will not be renewing my mayday recovery. And as previously stated these were the features i was told mayday would offer.

I am no lawyer, but given the number of members who have bee told this.... is this not a case of selling a product under the trade description act. As compensation, I would be happy for a cancellation of contract, with a full refund... to enable me to take out cover with the RAC. As it stands I do not have the cover I understood I paid for....

The “fix” mentioned earlier in this thread... can be a long time coming.....unlike any ‘breakdown’ which could happen tomorrow!!!

It does seem a bit of an own goal as far as T&C's are concerned, also totally illogical. Break down on the way to a booked destination and they will take you and your van onto the site and then transport your vehicle to a garage. On conclusion of your break, if not fixed, they will even transport everything back, albeit to only one destination.

However, if you decided not to continue with the holiday, you are only entitled (driver discretion accepted) to transport to one destination, home, garage or storage and then left to sort it out yourself.🤔

We are switching to a MH with a different breakdown / recovery within the insurance. Otherwise I would be seriously considering the C&CC offering at renewal.