Mayday and Caravan Storage

Stato replied on 16/01/2019 14:57

Stato

Posted on 16/01/2019 14:57

Hi,

This is just a heads up for people who have Mayday breakdown cover and store their caravan at a storage site.

In my naivety, I always assumed that in the event of any issues with my car Mayday would pick me up, drop off my caravan at our storage site, which is about six miles from my home, and then take my car back to my home address, or a local garage. It turns out that this is not the case. Apparently they will take my car and van to my caravan storage site and then leave me there to my own devices. Alternatively, they will take me to my home address and then leave both my car and van there (not an option for me as the van won't fit on my drive}. The choice is yours, it's either one or the other.

This only came to light last year when one of our centre members had to use Mayday, and both their broken down car and caravan where deposited at their storage site. They then had to arrange for a garage to recover the car to their home address. On contacting the Caravan Club after the event they were given sympathy but told sorry, those are the conditions of Mayday membership.

I have to say I am a little disappointed with the Caravan Club and Mayday. I pay over £100 a year for their breakdown cover and it does seem a bit poor that onward recovery, especially where it is fairly local, is not provided. Does anybody know how Arrival or Britannia Rescue would deal with this situation?

Anyway, the main point of this post is just to highlight this issue for Club members who store their caravans at a storage site. Fortunately I've never had to use Mayday's services, and yes, I have been naive in not reading the small print. Apparently it's on page 6 of the policy document!

Happy caravanning.

228 replies

EmilysDad replied on 18/02/2019 11:56

Member

EmilysDad

Caravanner

Posted on 18/02/2019 09:07 by Surfer

Without doubt it does help add value to the vehicle. I thought any one that is a responsible driver would engage the handbrake also instead of just shifting the vehicle into Park as that is laziness however we digress.

Posted on 18/02/2019 11:56

I'd suggest it's only when the dealer wants to knock you down at trade in time.

DSB replied on 18/02/2019 13:18

Moderator

DSB

Caravanner

Posted on 16/02/2019 19:04 by DSB

Is there anyone else on here who has two policies with Green Flag.... e.g. one with Mayday cover with the CAMC and another as inclusive Greenflag cover as part of a bank account e.g. a Natwest account?

What I want to establish is if I can be recovered to storeage under my Mayday policy and then, without having to call out another recovery van, be recovered straight away from storage to either home or to my repairers.

I shall try and get a difinitive answer to this next week. I dont particularly want to get to storage and the have to ring again for someone else.

Wish me luck!

David

Posted on 18/02/2019 13:18

I have just had an online chat with GreenFlag (for the last 45 minutes) to ask if a MayDay policy and a GreenFlag policy through my bank account can be used simultaneously in order to provide recovery of both vehicles to my storeage and then recovery of my car from storeage to either home or a repairer.

They have confirmed that not only can this not be done seamlessly, but it cannot be done at all! It appears it is irrelevant that I have two seperate policies. They are treated as one.

I suspect, however, that if you had MayDay cover and a secondary cover through another provider other than Green Flag (e.g. RAC, AA etc), it may be that this is a possibility. It would be up to individuals to check with their own provider.

I now need to find out definitively if the Arrival cover supplied by the C&CC through the RAC actually do provide this level of cover.

This problem which has been identified with Mayday cover, I will pursue further - but it could very well be after the next Club Council Meeting before I am able to report back further.

David

2 people like this

Tinwheeler replied on 18/02/2019 13:23

Tinwheeler

Campervanner

Posted on 18/02/2019 13:23

I suspect part of the issue you describe, David, is governed by the double insuring prohibition. At my last renewal RAC Arrival were very concerned to establish I did not already have cover provided elsewhere - bank, new vehicle etc.

DSB replied on 18/02/2019 13:44

Moderator

DSB

Caravanner

Posted on 18/02/2019 13:44

Anyone else just received a survey from the Club about Breakdown insurance/ Mayday?

Just filled mine in. I've made sure they are aware of the double drop flaw in the policy.

David

1 person likes this

DSB replied on 18/02/2019 13:45

Moderator

DSB

Caravanner

Posted on 18/02/2019 13:23 by Tinwheeler

I suspect part of the issue you describe, David, is governed by the double insuring prohibition. At my last renewal RAC Arrival were very concerned to establish I did not already have cover provided elsewhere - bank, new vehicle etc.

Posted on 18/02/2019 13:45

You may have a point Tinny. This flaw in the Mayday policy needs fixing. Just off to Facebook to make sure that people mention the 'flaw' in their responses to the questionaire....

David

1 person likes this

DaveCyn replied on 18/02/2019 17:23

Member

DaveCyn

Caravanner

Posted on 18/02/2019 13:44 by DSB

Anyone else just received a survey from the Club about Breakdown insurance/ Mayday?

Just filled mine in. I've made sure they are aware of the double drop flaw in the policy.

David

Posted on 18/02/2019 17:23

Well I would have mentioned it but only just got the email, went to fill out the questionnaire only to be told "We are not taking any more responses!"

They have either had a massive response which overwhelmed them or they don't like the answers they are getting & decided to close it early.

DSB replied on 18/02/2019 19:39

Moderator

DSB

Caravanner

Posted on 18/02/2019 17:23 by DaveCyn

Well I would have mentioned it but only just got the email, went to fill out the questionnaire only to be told "We are not taking any more responses!"

They have either had a massive response which overwhelmed them or they don't like the answers they are getting & decided to close it early.

Posted on 18/02/2019 19:39

You are not the first one to say this Dave. I'll see what I can find out.

David

EmilysDad replied on 18/02/2019 20:51

Member

EmilysDad

Caravanner

Posted on 18/02/2019 20:51

As my caravan lives at home, I'm quite happy with May Day 😁

replied on 18/02/2019 21:38

Posted on 18/02/2019 21:38

Mine lives at home too. However, about 12 months ago (or is it two tears, time flies when you are enjoying yourself) I was solo when I had a front coil spring go on the car and ripped through the tire. I was taken home and the car was collected a few days later after I had booked in to my local garage. Was that 'Grace and Favour' or part of the cover? I shall look carefully at renewal as I shall for caravan insurance.

DaveCyn replied on 19/02/2019 10:28

Member

DaveCyn

Caravanner

Posted on 18/02/2019 17:23 by DaveCyn

Well I would have mentioned it but only just got the email, went to fill out the questionnaire only to be told "We are not taking any more responses!"

They have either had a massive response which overwhelmed them or they don't like the answers they are getting & decided to close it early.

Posted on 19/02/2019 10:28

Tried again this morning & it's working!

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