Mayday and Caravan Storage

Just done the quote again as if we were members and to cover both of us with dual recovery, at home etc the cost is £235.05.  Seems that if you are not a member and accept the free joining c&C the cost escalates quite a bit?

I am not sure about the following;

if you’re towing a caravan or trailer, we’ll take it to a different location up to 75 miles "from where we recover your car or motorhome".

Does the underlined part mean from the place where you break down or the from the place where you were recovered to i.e. caravan storage compound?

I emailed them through the website about 2 weeks ago and have not had any respond.

Does the underlined part mean from the place where you break down 

That is how it reads Surfer

In my Arrival hand book it says" we will recover the vehicle and passengers to a destination of your choice and the trailer/caravan to a destination of your choice up to 75miles from where we towed the vehicle

Maybe the RAC could employ somebody who knows how to ought correctly so as to give the correct information ib that case as the website certainly does not say that even if was meant to do so. Maybe poach somebody from one of the clubs 

The 75 miles is from your store to home or garage once the caravan has been dropped off.. The £110 is for the first two options.I do not require home start, I have Britannia Rescue via Nationwide. 

We looked at the Nationwide Flexplus account however at £156 per annum decided it was not worth it and showed us no advantages except for Nationwide lining their purse. 

We are already paying Mayday £109 so plus the £156 totals £265 so a lot cheaper to either join C&CC and use Arrival or to stay with Mayday and join another breakdown service with home start as that is where the car will be in the event Mayday drop the caravan off at the storage.

Still not sure who we would get to any breakdown via any of the following...

a) Pan European Warranty cover with car (includes car recovery/hire of car/ limited accommodation)

b) Basic roadside assistance including limited distance recovery with option to upgrade, with car insurance

c) Basic roadside assistance with Bank a/c

Having said that i still object to paying Mayday(The Club) for a product which is not fit for purpose...and will have to rely on one of the above should I have to be recovered to storage...

RAC Arrival have eventually responded to my query after 3 weeks with the following;

Thank you for your correspondence and apologies for the delay in responding to your query.

If we are unable to repair the vehicle, caravan or trailer, we will provide recovery of the vehicle and passengers to a single destination of your choice. If you are towing a caravan or trailer, we will take it to a location of your choice within 10 miles or up to 75 miles or unlimited miles based on your level of cover and circumstances.

I can confirm that we would not cover the cost of any transportation, accommodation or care of any animal. If we provide an onward transportation service for you and the passengers of a vehicle, any animals that were in the vehicle can only be transported in the broken down vehicle at your own risk. We will not transport animals in the recovery vehicle and we will not be liable for or insure any animal during any onward transportation, however any assistance animals must be transported with their owners.

As you have the option to be transported to a single destination of your choice, you can opt-in to be transported back to your home address first, then ring us again to arrange another tow to your trusted garage. There are many more options / alternatives depending on your breakdown circumstances at that moment. 

The RAC Arrival package costs a bit more but for the security it offers I think it is the better option. Basically I need the caravan on the storage site and the car home to unload it. It is covered for breakdown by the manufacturers so presumably I could then get it towed to the garage if need be.

On the 15th March I was contacted by a David from the CMC who assured me that Mayday would be contacting us to discuss the issue of a caravan in storage etc as per the OP's post.

It is now the 29th March and as suspected Mayday has not bothered to follow up regarding the issue.  In all fairness someone did leave a message on the answerphone, but it was a bit garbled and the wife thinks it may have been Mayday however no further contact from Mayday so maybe not?

Very disappointed as we regard the issue as serious for us considering we were paying the premium rate.  If you are healthy and fit and have no pets then it is not really an issue.

Checking it does seem that the CMC does not really have a policy for those with disabilities, but perhaps I cannot find it?