Loyalty not rewarded

OrionCalls replied on 23/10/2020 13:32

Posted on 23/10/2020 13:32

The caravan and Motorhome Club does not appear to value the Loyalty of Members.

I have been a member of the Caravan Club for a number of years and have never hesitated in renewing my membership.

My 12 monthly subscription is due again at the beginning of next month and I had intended to renew again but was very disappointed to see that they are, at the moment, offering new members  a voucher for their first night on site. This is despite, I believe, a record numbers of new members joining the CAMC this year. Surely they should be  rewarding their current members ?

There are repeated complaints that insurance companies, internet providers etc. do not treat Loyalty like Royalty and perhaps the actual individual cost is not so great but I will not be renewing my membership until I intend to use a CAMC site or a CL again.

tenderfoot14 replied on 31/10/2020 16:21

Posted on 31/10/2020 16:21

I too seriously considered not renewing my membership last year and this year. All I have received a few years ago is a sticker for 35 years m/s  and I am considering just paying the non member fee and using my C&CC m/s , at least there I get a age concession   My nights on sites are limited nowadays.  Sad but I miss the old days ie ( GET UP AND GO)  not poss with the arrival of the motorhomes,  (noting against M/H no its hard to get a lengthly stay on site, M/H stay one or two nights and move on  My caravanning is mostly in North of Scotland.    end of rant!!!

SteveL replied on 01/11/2020 07:42

Posted on 01/11/2020 07:42

 Sad but I miss the old days ie ( GET UP AND GO) not poss with the arrival of the motorhomes, (noting against M/H no its hard to get a lengthly stay on site, M/H stay one or two nights and move on 

A couple of years ago, circumstances meant we were looking for a long stay in peak period at short notice. We managed to find a few sites that still had availability. Not our first choice admittedly, but they were available. This year of course it's been different, indeed several sites in the north of Scotland didn't even open.

Personally I don't think your problem has  anything to do with the increasing prevalence of MH's, more a function of site popularity and lack of planning on your part. As folk are free to come and go on any day, you are bound to end up with odd isolated days as they approach capacity. Perhaps why some commercial sites only allow calendar week bookings at peak times.

One of the big pluses of this club is the ability to book 12 months in advance (currently longer) with no deposit required. That to me is far superior to any loyalty bonus and preferable to an age related discount in my opinion.

Compo replied on 01/11/2020 08:04

Posted on 01/11/2020 08:04

Surely they should be rewarding their current members ?

When the pandemic first started the club offered current members the opportunity to buy £2400 worth of club vouchers for £2000. Surely that was an incentive for current members. The only problem now is getting the opportunity to spend them, but still better to have £2000 invested in club vouchers than in the bank, especially if they are not date limited.

Rocky 2 buckets replied on 01/11/2020 08:12

Posted on 01/11/2020 08:04 by Compo

Surely they should be rewarding their current members ?

When the pandemic first started the club offered current members the opportunity to buy Β£2400 worth of club vouchers for Β£2000. Surely that was an incentive for current members. The only problem now is getting the opportunity to spend them, but still better to have Β£2000 invested in club vouchers than in the bank, especially if they are not date limited.

Posted on 01/11/2020 08:12

20% interest?, it beats the banks .5%πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

EmilysDad replied on 01/11/2020 09:51

Posted on 01/11/2020 08:12 by Rocky 2 buckets

20% interest?, it beats the banks .5%πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»

Posted on 01/11/2020 09:51

Only if you're able to use/spend them .... otherwise you've just lost £2400 πŸ€”

Rocky 2 buckets replied on 01/11/2020 11:47

Posted on 01/11/2020 09:51 by EmilysDad

Only if you're able to use/spend them .... otherwise you've just lost Β£2400 πŸ€”

Posted on 01/11/2020 11:47

ED, if they are open ended without a sell by date then it is just a case of when & not if. . .jobs a gud unπŸ‘πŸ».

PS-I can’t imagine them having a short shelf life or the C&MC would be classed as opportunists at the leastπŸ€”

Takethedogalong replied on 01/11/2020 11:53

Posted on 01/11/2020 11:53

You might recall the Club issued two sets of vouchers Rocky, one undated, one with use by dates......... Those with undated will be fine. Those with dated ones, might need to get their thinking caps on.....this virus is set to run for a good while yet I fear. Although I think they were dated to next December, 2021. So at least if Sites get back up and running full throttle Mid March 2021, it might just give 6-7 months of options. 🀞

tenderfoot14 replied on 01/11/2020 12:03

Posted on 01/11/2020 07:42 by SteveL

 Sad but I miss the old days ie ( GET UP AND GO) not poss with the arrival of the motorhomes, (noting against M/H no its hard to get a lengthly stay on site, M/H stay one or two nights and move on 

A couple of years ago, circumstances meant we were looking for a long stay in peak period at short notice. We managed to find a few sites that still had availability. Not our first choice admittedly, but they were available. This year of course it's been different, indeed several sites in the north of Scotland didn't even open.

Personally I don't think your problem has  anything to do with the increasing prevalence of MH's, more a function of site popularity and lack of planning on your part. As folk are free to come and go on any day, you are bound to end up with odd isolated days as they approach capacity. Perhaps why some commercial sites only allow calendar week bookings at peak times.

One of the big pluses of this club is the ability to book 12 months in advance (currently longer) with no deposit required. That to me is far superior to any loyalty bonus and preferable to an age related discount in my opinion.

Posted on 01/11/2020 12:03

  Actually I have considered switching to M/H,   price puts me off,  if you can't fight them join them,  joke!!  The days of GET UP AND GO meant you didn't need to book in advance ie if on east coast weather turns bad move to west coast.  In those days you could do that.   Caravaning in north of Scotland has become rather difficult with the popularity of North Coast 500 as one example.  Another was the freedom to roam without  commitment to a set holiday booked 12 months previous.  Sad I suspect those days are gone.

Tinwheeler replied on 01/11/2020 13:01

Posted on 01/11/2020 12:03 by tenderfoot14

  Actually I have considered switching to M/H,   price puts me off,  if you can't fight them join them,  joke!!  The days of GET UP AND GO meant you didn't need to book in advance ie if on east coast weather turns bad move to west coast.  In those days you could do that.   Caravaning in north of Scotland has become rather difficult with the popularity of North Coast 500 as one example.  Another was the freedom to roam without  commitment to a set holiday booked 12 months previous.  Sad I suspect those days are gone.

Posted on 01/11/2020 13:01

The days of not needing to book vanished years ago, TF, long before MHs became so popular. 

I'm afraid Scottish tourism opened a whole can of worms by promoting the NC500 with the result that a lot of what folk go there for has been spoilt. We transited en route to the Northern Isles last year and I was shocked at the numbers 'doing' the NC500. I’m glad we toured that area quite extensively before it became popular.

EmilysDad replied on 01/11/2020 13:41

Posted on 01/11/2020 11:47 by Rocky 2 buckets

ED, if they are open ended without a sell by date then it is just a case of when & not if. . .jobs a gud unπŸ‘πŸ».

PS-I can’t imagine them having a short shelf life or the C&MC would be classed as opportunists at the leastπŸ€”

Posted on 01/11/2020 13:41

But as TTDA says they are not all open ended  .... 

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