Frustrating

unners replied on 10/02/2017 23:37

unners

Posted on 10/02/2017 23:37

Is it just me or is anyone else frustrated with the caravan club!? I've given up and joined the camping and caravan club. Their website is so much more user friendly. The search facility for the cc club is useless unless you are using your current location. Looked at booking holidays abroad, but according to the caravan club they were unavailable. Not according to the site direct or the c&cc. The app argggh, well @#$%, unless I'm in my current location. The club websites don't work on post code either. Ive got 2 weddings to attend this year and neither website nor app can give me a site near the location of the wedding. 2 Sites now booked within 10 mins of the venues with the c&cc. I don't want to leave, but the Cc club are making the decision easier and easier as time goes by. Surely this can't be just me :0 (

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80 replies

briantimber replied on 17/02/2017 22:47

Member

briantimber

Motorhomer

Posted on 17/02/2017 14:08 by D3an

Hi everyone

I am new to the community and will hopefully be able to answer any questions you may have.
This being my first post.

In regard to the website, I can understand all of your frustrations we are experiencing some technical issues with our online search tool which is generating warped results. The relevant department are aware and are investigating the issues.

I do apologize for any inconvenience this may cause currently. However as many have said we are more than happy to speak to you in the contact centre and are all a friendly bunch, you might even get the pleasure of speaking to me!

Dean
Contact Centre agent.

Posted on 17/02/2017 22:47

OK Dean or Dan or whoever you are, why have you posted here and as Tinwheeler asks who are you? Have you taken Rochelles place? we went through this situation last year and he didn't last long.

Are you from head office? I know that the CC like to keep their members in the dark, but this is going from the sublime to the ridiculous.

Please enlighten us....

cyberyacht replied on 17/02/2017 23:15

Member

cyberyacht

Motorhomer

Posted on 17/02/2017 18:07 by D3an

Hi Fisherman

The 2017 sites directory is having some exciting new updates this year, and we are expecting to start sending them out next week. Therefore you should all start to see them late Feb to early March.

We can't wait to get them at the head office too!

Dean

Contact Centre agent.

Posted on 17/02/2017 23:15

We were promised during February. Are we now to understand that this date is now slipping a bit?

briantimber replied on 17/02/2017 23:26

Member

briantimber

Motorhomer

Posted on 17/02/2017 23:26

Par for the course???....

D3an replied on 18/02/2017 01:49

Staff

D3an

Posted on 18/02/2017 01:49

I have not taken anyone's place I was trained up today to work as a moderator by Rochelle on the community, and I do work in head office.

I have flagged up the issue with the banner not appearing under my name however it is on my profile.

As for the spelling of apologise that was my mistake although apologize apparently used to be the standard spelling even in the uk.

Hope you all have a lovely weekend.

huskydog replied on 18/02/2017 06:56

Member

huskydog

Motorhomer

Posted on 17/02/2017 22:35 by Tinwheeler

You think?

Posted on 18/02/2017 06:56

I know

Cornersteady replied on 18/02/2017 10:01

Member

Cornersteady

Caravanner

Posted on 18/02/2017 01:49 by D3an

I have not taken anyone's place I was trained up today to work as a moderator by Rochelle on the community, and I do work in head office.

I have flagged up the issue with the banner not appearing under my name however it is on my profile.

As for the spelling of apologise that was my mistake although apologize apparently used to be the standard spelling even in the uk.

Hope you all have a lovely weekend.

Posted on 18/02/2017 10:01

Is it Dean or (as in Star Wars) D - 3 - a - n ?

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D3an replied on 18/02/2017 10:13

Staff

D3an

Posted on 18/02/2017 10:01 by Cornersteady

Is it Dean or (as in Star Wars) D - 3 - a - n ?

Posted on 18/02/2017 10:13

It's Dean, I love the Star Wars reference though so either will do.

Tinwheeler replied on 18/02/2017 10:14

Tinwheeler

Campervanner

Posted on 18/02/2017 01:49 by D3an

I have not taken anyone's place I was trained up today to work as a moderator by Rochelle on the community, and I do work in head office.

I have flagged up the issue with the banner not appearing under my name however it is on my profile.

As for the spelling of apologise that was my mistake although apologize apparently used to be the standard spelling even in the uk.

Hope you all have a lovely weekend.

Posted on 18/02/2017 10:14

Thankyou, Dean, but I'm sure you can appreciate our concerns. You haven't been introduced by management and you have no banner. The words in your profile count for zilch. I could write that in mine but it wouldn't be the truth. This is the usual sort of shambles we have come to expect from CC

Without the credence of a backing from management - Rochelle slipped up there - you are going to struggle.

Perhaps you could start by telling us what sort of moderator you have been trained to be. Are you an advice giver only, or are you tasked with deleting posts and dealing with trolls?

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