Frustrating

unners replied on 10/02/2017 23:37

unners

Posted on 10/02/2017 23:37

Is it just me or is anyone else frustrated with the caravan club!? I've given up and joined the camping and caravan club. Their website is so much more user friendly. The search facility for the cc club is useless unless you are using your current location. Looked at booking holidays abroad, but according to the caravan club they were unavailable. Not according to the site direct or the c&cc. The app argggh, well @#$%, unless I'm in my current location. The club websites don't work on post code either. Ive got 2 weddings to attend this year and neither website nor app can give me a site near the location of the wedding. 2 Sites now booked within 10 mins of the venues with the c&cc. I don't want to leave, but the Cc club are making the decision easier and easier as time goes by. Surely this can't be just me :0 (

6 people like this

80 replies

replied on 14/02/2017 07:34

Posted on 14/02/2017 07:34

The user and all related content has been Deleted User

dmiller555 replied on 14/02/2017 16:39

Member

dmiller555

Caravanner

Posted on 14/02/2017 16:39

It's all very well telling people to use antiquated methods to book a site but many site owners are away during the winter so that doesn't work too well if one is trying to book a holiday now.

replied on 14/02/2017 17:11

Posted on 14/02/2017 16:39 by dmiller555

It's all very well telling people to use antiquated methods to book a site but many site owners are away during the winter so that doesn't work too well if one is trying to book a holiday now.

Posted on 14/02/2017 17:11

Don't understand your point??

JVB66 replied on 14/02/2017 17:15

Member

JVB66

Caravanner

Posted on 14/02/2017 16:39 by dmiller555

It's all very well telling people to use antiquated methods to book a site but many site owners are away during the winter so that doesn't work too well if one is trying to book a holiday now.

Posted on 14/02/2017 17:15

What?

SteveL replied on 14/02/2017 18:05

Member

SteveL

Motorhomer

Posted on 14/02/2017 17:11 by

Don't understand your point??

Posted on 14/02/2017 18:05

ET I think the point dmiller is making, is they might pick up emails while away, but will not be able to answer the phone.

The phone might be antiquated but clearly some prefer it. Personally I would use the internet every time, when there is a choice. However, there is no right or wrong, just individual choice.

1 person likes this

Wildwood replied on 16/02/2017 15:52

Member

Wildwood

Caravanner

Posted on 14/02/2017 16:39 by dmiller555

It's all very well telling people to use antiquated methods to book a site but many site owners are away during the winter so that doesn't work too well if one is trying to book a holiday now.

Posted on 16/02/2017 15:52

To me the telephone is not antiquated but far better for many tasks, it is horses for courses and both the phone and the web have their place. For a complex thing like a continental holiday it seems far easier to phone and you can get advice and assistance.

1 person likes this

D3an replied on 17/02/2017 14:08

Staff

D3an

Posted on 17/02/2017 14:08

Hi everyone

I am new to the community and will hopefully be able to answer any questions you may have.
This being my first post.

In regard to the website, I can understand all of your frustrations we are experiencing some technical issues with our online search tool which is generating warped results. The relevant department are aware and are investigating the issues.

I do apologise for any inconvenience this may cause currently. However as many have said we are more than happy to speak to you in the contact centre and are all a friendly bunch, you might even get the pleasure of speaking to me!

Dean
Contact Centre agent.

Fisherman replied on 17/02/2017 17:52

Fisherman

Posted on 17/02/2017 17:52

Does anyone have a definitive date for receipt of the 2027 handbook.

JVB66 replied on 17/02/2017 17:55

Member

JVB66

Caravanner

Posted on 17/02/2017 17:52 by Fisherman

Does anyone have a definitive date for receipt of the 2027 handbook.

Posted on 17/02/2017 17:55

Club say Feb so we are expecting ours with March magazine

D3an replied on 17/02/2017 18:07

Staff

D3an

Posted on 17/02/2017 17:52 by Fisherman

Does anyone have a definitive date for receipt of the 2027 handbook.

Posted on 17/02/2017 18:07

Hi Fisherman

The 2017 sites directory is having some exciting new updates this year, and we are expecting to start sending them out next week. Therefore you should all start to see them late Feb to early March.

We can't wait to get them at the head office too!

Dean

Contact Centre agent.