An altogether better booking experience

I find the way the Club is approaching these changes a bit strange. Nothing wrong with making the booking system for both overseas sites and UK sites easier or slicker which ever way it turns out. However what I find slightly Machiavellian is that the post script that they are looking at the administration of the booking system to overcome considered shortcomings but not until later. What is really happening is two things which should not be linked in the way they are. It feels as if we are being softened up for bad news down the road. If the Club feel they need to introduce deposits or lengthen the cancellation period or other tweaks surely that is a stand alone proposition and should be dealt with as such? I only hope that when we do get to the nitty gritty of what is happening the Club furnish us with real facts and statistics (not just percentages) of why the changes are needed. 

David

I agree with what you have posted,

great idea

It would also have to ANPR to stop the great "unwanted"

I only hope that when we do get to the nitty gritty of what is happening the Club furnish us with real facts and statistics (not just percentages) of why the changes are needed.

Can you actually see HO doing anything like that David, because following the lack of communication from them on other similar subjects I certainly can't?

It’s the smoke and mirrors approach. It’s catching on in all walks of life, from running a touring Club to governing a country....... 

Management by cloak and dagger. Usually ends badly. For someone.

Since I left work, I now tell it like it is, not what the poor misguided soul in front of me thinks they want to hear. The art is in trying to do it politely. 🤔😁

Personally I don’t have a problem with the booking procedure as it is but if change is to happen so be it.  However, IMHO, in order to ensure that changes are in the best interest of the membership as a whole all members should be given a chance make their views known on any possible/proposed changes involving block bookings cancellations deposits etc via a survey as all members would be affected by these.

It’s been said that Members should have been consulted about the name change, the new logo, new signs, camping pods, goodness knows what else and now you add changes to the booking system to the list.

We elect Council Members to make decisions on our behalf and the club staff then implement the changes.

To consult all members on every issue would be time consuming, expensive and impractical. As you can see from her OP, Rowena says the club has listened to members via CT, surveys and focus groups (and probably Facebook too) so I think that’s a pretty comprehensive catchment area. Everyone has the opportunity to make their voice heard here and elsewhere.

A bit like the referendum. Listen but take not a blind bit of notice.

Reading the ccc members web site it seems almost as if it is a mirror image of CT with the comments on similar subjects