An altogether better booking experience

RowenaBCAMC replied on 25/02/2019 10:44

RowenaBCAMC

Posted on 25/02/2019 10:44

We’re really excited to let you know that inspired by members, following a number of focus groups, feedback from Club Together and member surveys, we are making some improvements to the online booking experience. In the first half of this year we will go live with the new booking experience for overseas sites and crossings. By the end of the year you’ll be able to book UK Club Sites in a fresh new way too.

What improvements are coming?

By the end of the year the new booking experience will enable you to:

Search all types of sites via a more user friendly map and location finder.
Compare sites by location, facilities and price.
Build a holiday itinerary and book multiple UK Club Sites, overseas sites and crossings in one session. You can also save your itinerary and come back to it later.
Search, book or amend via mobile, tablet, desktop or the new App. All devices will share a familiar layout and additional functionality will be added to enable overseas sites and crossings to be booked via the app.

We will also be evaluating your feedback with regards to some of the most common subjects discussed by members when making a booking with the Club – block bookings, cancellations and deposits. We are looking at different options to ensure the next steps we take to evolve the site booking experience are in the best interests of the membership as a whole.

Exact launch dates are still to be confirmed - we’ll let you know here, via email, on the website and via social as soon as the new booking experience is ready to try!

For more information see here: camc.com/newbookingexperience

153 replies

JVB66 replied on 26/02/2019 18:46

Member

JVB66

Caravanner

Posted on 26/02/2019 18:26 by

Are you suggesting I am lying?

If you had ever been you would know that for the majority of the season there is no need to book if you dont want, if you are of a nervous disposition or know of very good local reasons why a site might be full for example the ex Municipal site in Chalons en Champagne gets very busy when the agricultural show is on adjacent to the site and it makes sense then to book but otherwise no. I have never in 52 trips over 39 years paid on arrival apart from night halts and even then some proprietors will not accept payment until the morning..

I am wasting no more time on you as you have not intention of ever going.

Posted on 26/02/2019 18:46

Same over here there is no need to book on most sites at most times of year, but its what we do over here

replied on 26/02/2019 18:55

Posted on 26/02/2019 18:34 by ATDel

Really David in FEBRUARY I think not!

Posted on 26/02/2019 18:55

The user and all related content has been Deleted User

KjellNN replied on 26/02/2019 19:48

Member

KjellNN

Caravanner

Posted on 26/02/2019 19:48

Well, we do both over here and over there, pretty much out of peak season in both places.

Over here, we would not travel without booking, over there I think we have possibly booked twice in the last 10 years......once at Ypres as the site is very popular and we wanted that site, and once for one night at Delftse Hout as it was a holiday period.

Other than for one night, no sites have asked for payment on arrival. Some ask how long we think we might stay, we always say something like 3 or 4 nights if we plan to stay for a few nights, they seem happy with that and say to let them know when leaving, either on the day or the night before.

5 people like this

Freddy55 replied on 26/02/2019 20:22

Member

Freddy55

Caravanner

Posted on 26/02/2019 19:48 by KjellNN

Well, we do both over here and over there, pretty much out of peak season in both places.

Over here, we would not travel without booking, over there I think we have possibly booked twice in the last 10 years......once at Ypres as the site is very popular and we wanted that site, and once for one night at Delftse Hout as it was a holiday period.

Other than for one night, no sites have asked for payment on arrival. Some ask how long we think we might stay, we always say something like 3 or 4 nights if we plan to stay for a few nights, they seem happy with that and say to let them know when leaving, either on the day or the night before.

Posted on 26/02/2019 20:22

Good post 👍

Takethedogalong replied on 26/02/2019 21:16

Member

Takethedogalong

Posted on 26/02/2019 21:16

Some of you aren’t right into this casual touring at all in UK. We find a site, pitch up, then post some money through door for each day we want to stay. That’s about as spontaneous as you can get! 🤔😁 There are still places in UK where you can arrive on a whim and say hello to some old chums made down the years.

But not Club Sites. Gone are the days of just rolling in, mooching from site to site.

Anyone care to put a bet on the introduction of deposits? And extending the cancellation period.........

Meanwhile, we will be off next week. Not a single site booked yet, in fact the deliberation on West or East is still ongoing.........

3 people like this

Phishing replied on 28/02/2019 00:02

Member

Phishing

Caravanner

Posted on 28/02/2019 00:02

Staying away from the "who books what when" discussions as I have probably said enough about that....

I commend the club for updating the web facilities. The current system is very poor and really needs attention.

I hope it has been benchmarked against the leading site finder and booking platforms.

Wow, even an APP.

SteveL replied on 28/02/2019 08:19

Member

SteveL

Motorhomer

Posted on 28/02/2019 08:19

Wow, even an APP.

We have had an App for some time Phishing, which works reasonably. I read this as just an update. Certainly making layouts similar across different platforms is a good idea.

Cornersteady replied on 28/02/2019 08:38

Member

Cornersteady

Caravanner

Posted on 28/02/2019 00:02 by Phishing

Staying away from the "who books what when" discussions as I have probably said enough about that....

I commend the club for updating the web facilities. The current system is very poor and really needs attention.

I hope it has been benchmarked against the leading site finder and booking platforms.

Wow, even an APP.

Posted on 28/02/2019 08:38

interesting, in what is it poor?

ErnieJH replied on 28/02/2019 14:37

ErnieJH

Caravanner

Posted on 28/02/2019 14:37

What we really need is a system which allows us to book in and pay on line before your leave home. Then all that is needed is to have a scanner at the gate which reads your membership card and off you go to find a pitch. No more queuing in the office for half an hour while the person in front insists on telling the warden all his problems.

1 person likes this

nelliethehooker replied on 28/02/2019 15:38

Member

nelliethehooker

Caravanner

Posted on 28/02/2019 14:37 by ErnieJH

What we really need is a system which allows us to book in and pay on line before your leave home. Then all that is needed is to have a scanner at the gate which reads your membership card and off you go to find a pitch. No more queuing in the office for half an hour while the person in front insists on telling the warden all his problems.

Posted on 28/02/2019 15:38

And an automatic site barrier which won't open till the advertised arrival time!!

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now

Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace

Visit Facebook