FAQs

Account

Can I change my community screen name?

You will not be able to change your community screen name once you have registered so choose wisely.

I am having trouble logging into the website, can you help?

Our passwords are case sensitive so please make sure you have typed it in correctly. You could also try clearing your cookies. Alternatively, contact our Web Contact team on 01342 336 612, 9am to 5.30pm, Monday to Friday or email webcontactteam@camc.com

Are the website's online facilities accessible to joint members?

Joint members can register to use the Club’s online forum, Club Together, and write reviews. Only the Lead member can book sites online, use outfit matching, take out insurance and manage the membership.

Advice

Is it safe to make a purchase on the Club website?

Yes. the Caravan and Motorhome Club takes every measure to ensure that the Club website and your details are completely secure.

Why should I register with the Club's website?

Register for free and you can use Club Together, our online community. If you register as a member, you gain immediate access to the Club’s online member services and offers.

Sites

I'm unable to find a campsite on the website that is published in the Directory, why is that?

It’s likely that since the Directory was printed, the campsite has withdrawn from our network and so will not appear online. If you feel that there is still an error, please phone us on 01342 327 490.

How do I write a site review?

You can post a review for any Club Site, Certificated Location and Overseas Site that you have stayed on. Go to the relevant site details page to leave your review and read other people's reviews.

Contact us

Why have you changed the ‘contact’ area on the Club website?

We want to offer you an even better service and experience and so we have changed our contact page to provide you even easier ways to get in touch. The page will supply you with some frequently asked questions on any given subject, directing your enquiry through to the most appropriate area of the Club. If these responses still don’t answer your query, you are welcome to call us, or submit a contact form with all the relevant details of your query.

I have received an email from a nanorep address, claiming to be from the Club

If you submitted a contact form from the contact page you may receive replies from email addresses which will include nanorep. This email address is safe, and will be a response from the Club.

What are the benefits of the new ‘contact’ webform?

We want you to be able to get to the right area of the Club first time, and the new contact webform will help you do this. It’s quick and easy to get to the relevant webpages for further information on your query and if this doesn’t cover what you need, you can submit a webform enquiry or give us a call.