FAQs

UK

What types of bookings can be made through the UK Sites App?

Bookings for caravans, motorhomes and trailer tents can be made through the app however tent bookings cannot. Please note that the UK site app only includes sites in The Caravan Club’s UK site network and bookings at continental sites cannot be made through this app.

What type of site can be found in the UK Sites App?

Club sites, Affiliated sites and Certificated Locations can all be found.

Can non-members make bookings through the app?

Only Club members can make bookings through the app. Non-members can find sites of interest and contact them easily by phone through the app.

I’m a member of The Caravan Club but can’t login, who can I contact to help?

First check our troubleshooting page, especially in relation to passwords and registration problems. If you still can’t login, email our Web Contact Team at webcontactteam@caravanclub.co.uk or call 01342 336 612.

Which devices support the UK Sites App?

The UK Sites App is currently supported on Apple iPad and iPhone (iPhone 4s and all subsequent models) as well as Android tablets and phones. Please note the UK Sites App is not currently available on Windows phones or tablets.

I’ve got feedback about the app, who can I contact?

If you’d like to feedback to us regarding your experience of using the UK Sites App, please email us at: appfeedback@caravanclub.co.uk.

Magazine

Which devices support The Caravan Club Magazine App?

The app is currently available on iPhone and iPad, as well as Android tablets and phones.

How much does the app cost?

The app is free to download. Club members can access the current and archived issues free of charge. When opening an issue, members will be asked to log in with their Caravan Club website email address and password (please note: being registered to use the ‘Club Together’ forum alone will not grant you access). Non-members will be prompted to purchase individual issues at £2.29 each but will not have access to the archive.

What happens if I choose not to renew my Caravan Club membership?

You will still have access to any issues you downloaded on to your device. You will no longer be able to access the complete archive or future issues free of charge.

Who do I contact with technical problems (pages not displaying correctly, frequent crashing etc)?

Please email supportdesk@pagesuite.com in the first instance.

Who do I contact with questions about news and articles within the digital or printed magazine?

Please email magazine@caravanclub.co.uk or call 01342 336 640.

How do I open an issue of The Caravan Club Magazine?

You can choose between touching on the ‘Latest Edition’ button or ‘swiping’ through the archive which goes back to January 2013. When you touch a magazine cover it will automatically open (and download on to your device in the background).

Why are some images and text shaded in red, grey or green?

Text or images with a shaded background indicate there is a clickable link available. Touch the relevant words or pictures to be taken to another page in the magazine or additional content.

How do I play videos?

Look for images featuring a big ‘play button’ arrow. You can ‘pinch’ to zoom in and out of the video screen. If you go into full-screen mode, press ‘Done’ when you have finished to return to the page you were reading.

Can I search the magazine for specific words or terms?

Yes. Once you have opened an issue, touching anywhere on the screen brings up the ‘Menu’ option (in the top right-hand corner).  Within the menu is the option to search. You can look for terms mentioned in the issue you are reading or the entire archive.

How do I get back to the ‘home’ page?

Touch the screen to reveal the ‘flatplan’ at the foot of the page and the ‘Menu’ bar at the top. Touch the ‘back’ arrow in the top left-hand corner to return to the home page.

How do I search for previously published articles from The Club Magazine on the app?

Open an edition. Touch the screen to reveal the 'flatplan' at the foot of the page and the 'Menu' icon in the top right-hand corner. Tap the 'Menu' icon to reveal the archive 'Search' facility.


Additional help

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