FAQs

Smart Metering - General FAQs for Wyatts Covert

What is Smart Metering?

Why is the Club trialling Smart Metering?

Will my pitch fee reduce?

Where will it be available?

When does the trial start?

What is the benefit to me?

Will this be rolled out to all campsites?

Does my pitch include any electricity for the trial?

How will this affect my arrival on site?

Will someone be there to help?

Can I limit what I use/pay?

How will I know how much to top up? Will there be any guidelines?

How can I see how much power I have used?

Can I get a receipt for what I have used at the end of the stay?

I don't have a smartphone, how can I access metered power?

I don't want to use electric/ I have my own solar panels - do I need to pay for electric if I'm not using any?

What will the unit price be? Will there be off peak/cheaper times to use power?

I have a motorhome and I unplug each day, how will metering work for me?

How will this affect the leisure battery in my outfit?

Could someone plug into my pitch and use money from my account?

What happens if I change pitch mid stay? How will that work?

What happens if there is a power cut?

I have essential equipment on board due to a medical condition that requires an electrical supply. What happens if I get cut off?

What is the price I will pay for electricity and is the Club profiting from this?

Will the electric unit cost be more than I pay at home?

Can I charge my EV or hybrid vehicle at my pitch?

What happens if I need to leave early and I still have credit on my account?

I am a regular visitor to Wyatts Covert Club Campsite, can any credit on account stay active until my next visit or how long is it valid for?

Is this just the Club trying to cut costs?

Fast check-in

Why are you automating access to Club campsites?

Will all Club campsites be automated?

How will I know where to pitch?

I don't have a vehicle registration on my booking - how do I add it?

My vehicle registration has changed, how do I update it?

Will the Club campsite be secure?

What happens in an emergency?

Can I arrive after 8pm?

Will staff still be on site?

Will staff no longer have a job?

Do I need a barrier card?

How do I tell you what pitch I am on?

What happens if I arrive without a booking?

What happens if I want to leave early?

What is Visitor.Express?

I am bringing a second car, what do I need to do?

How do I contact the Club campsite?

Where do I find out more about each campsite?

Electric vehicle charging

Why have you decided to start asking guests to pay to charge their electric/hybrid vehicle on pitch?

How can I pay to charge my car?

Which sites/pitches is this applicable to?

What restrictions do you have when charging vehicles?

What if I don't know how many times I want to charge my car during my stay?

How much will I need to pay to charge my car?

How quickly will my car charge?

Wi-Fi

I have an annual pass which I only bought a few weeks ago - how do I get a refund?

How do I access the FREE Wi-Fi?

Where on the site will the hotspot be located?

How good will the Wi-Fi hotspot service be?

I sometimes need to check in on work when I’m away, this is really inconvenient - what are you going to do about this?

How will I know if a site has been upgraded?

What differences will I experience following the upgrade?

Will Wi-Fi be available at my pitch once the upgrade has been completed?

How much are you going to charge for the Club Premium Upgrade?

When will the full roll out be completed?

How did you decide which sites to upgrade?

When you have made the upgrades, will ALL sites have access to Wi-Fi?

How good will the new on pitch Wi-Fi be?

Is there a time limit on the FREE Wi-Fi?

Will there be a maximum number of devices that can be used on a premium upgrade option?

Are there any limits on the size of file I can download or send by email when the new Wi-Fi is installed?

I am a BT customer for my home broadband and Wi-Fi, does this mean I can get free access to the Wi-Fi on Club campsites?

Will I be able to make bookings on the CAMC App or website using the current hotspots and eventually, the free Wi-FI service to our pitch?

Why aren’t all sites going to be fully upgraded, and some left with hotspots only?

Can I stream to my smart TV using Premium Club Wi-Fi?

How do I access Wi-Fi from an Apple device?

Booking information

Can I book different pitch types throughout a stay?

Can non-members book campsites online?

How much does it cost to stay on a Caravan and Motorhome Club campsite?

Can I book a CL or Affiliated campsite online?

Can I get a refund on any unused campsite fees?

When do next year's pitches go on sale?

Will I be charged for amending or cancelling my UK booking?

What facilities are common on CLs?

When can I arrive/depart from a CL?

Pricing and Supplements

How are energy costs affecting campsite prices?

How does this affect members?

How do I get the best price for my holiday?

What about deposits?

How does flexible pricing benefit the members and the Club?

Will flexible pricing affect existing bookings?

Will infants (under 5s), dogs and awnings continue to be FREE to members?

Do non-members pay the same price as members?

What about offers and promotions?

Are non-members able to book at the same time as members?

Once I have made my booking, will the price change?

Sites

Do I have to be a member to stay on a UK campsite?

How long can you stay on a Club Campsite?

Can I bring my dog or cat to a Club campsite?

I'm unable to find a campsite on the website that is published in the Directory, why is that?

What types of pitch are available?

Are there any campsite rules or restrictions?

Can I stay on Club campites with a tent?

Why is the login page not opening on connection to the Wi-Fi?

Seasonal Pitches

What is a seasonal pitch?

What are the minimum and maximum number of nights I can book for?

How long can I stay on a campsite?

Who can stay in my touring vehicle?

Do I need to disconnect everything when I leave?

Do I have to pay for the whole season upfront?

Storage facilities on Club campsites

Can I choose my storage pitch?

Do I have to remove gas or disconnect anything?

Can I stay in my vehicle at the storage site?

Do you offer a towing service in and out of the compound?

Do I have to pay for storage in full upfront?

How can I access my outfit?

Will my insurance increase/decrease?

What happens if my touring vehicle gets damaged in storage?

Escorted UK Tours

What is a tour?

What is an escorted tour?

What does the tour include?

Do I need to book a pitch separately for the tour?

Can I bring my dog on the tour?

Are children welcome on the tour?

Do I need to participate in all the excursions?

Are meals included in the tour?

Is transport provided for the excursions?

Is transport provided on free days?

How do I book a tour?

Can I book a tour from the website?

Do we pay in advance?

Are there any cancellation fees?

Will I get a booking confirmation?

Will I receive any more information about the tour before I travel?

What should I wear to watch the Royal Edinburgh Tattoo or Kynren shows?


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