FAQs

Overseas campsite bookings can easily be made on the Club website and "combined deals" are common when you book a campsite at the same time as your ferry crossing. Booking online means you save the £20 Contact Centre booking fee.

Yes, in fact it often works out cheaper if you book your crossing at the same time as your campsite or Overseas Site Night Vouchers as we have negotiated some great combined deals for members.

Yes, deposits for overseas bookings are calculated at 20% for a site and 25% for a ferry (unless it is a non-refundable ferry/Eurotunnel in which case full payment is due at time of booking). The final balance is due 10 weeks prior to travel.

Please phone our Travel Service on 01342 316 101 (Mon to Fri 9am to 5.30pm) and our team will be able to help you with any changes you need.

As you add overseas sites to a Eurotunnel or ferry crossing, your basket recalculates any discounts that apply and displays the overall price of your holiday.

We don’t send tickets but you will receive a confirmation email within a few minutes of booking. Take this with you to present for your crossing and your campsite stay.

£20 per booking

8th February 2021

If the holiday booking can be made online on the Caravan and Motorhome Club website but the member chooses to call the Contact Centre to book, then the fee will be charged.

The online booking journey has been greatly improved following member feedback, meaning it's easier than ever to book a European Holiday online with the Club. It's simple to use, you can book at any time of the day (or night) and you don't have to worry about telephone call queues. By freeing up time in the Contact Centre we can ensure that more complex queries, amendments and bookings can be handled and we can continually invest in the Travel Service.

There are some types of bookings that can't be made online and we'll continue to book these via the Contact Centre free of charge. However, the new online booking system can be used to book the majority of crossings, campsites and vouchers.

The booking fee will be paid at the time of booking and will be additional to any deposits required

Yes if the booking can be done online the Contact Centre Booking Fee will apply.

Yes if the booking can be done online the Contact Centre booking fee will apply. However, our Contact Centre team are happy to talk you through the online journey to help you gain confidence.

Some types of bookings can't be made online and we'll continue to book these via the phone free of charge. The products which can't be booked online are:

• Escorted European Tours
• campsites on request
• 5th wheelers
• motorhome and trailer
• pets on some ferries
• bike racks
• ferry credit notes
• cots on ferries

As it is not possible to amend an Overseas booking online, you can either make a new booking online or call us to amend your original booking.

If it is not possible to book your ferry online, there would be no Contact Centre Booking Fee charge. Although, in general, if space is available on the chosen sailing on the operator's website then we should see space available on our website.

If it is possible to book the holiday online then the Contact Centre Booking Fee will apply to each individual booking made via the Contact Centre

If the booking cannot be completed online then you will not be charged the booking fee.

We have a process in place that will capture failed payments and you will not be charged the booking fee.

In normal circumstances, the booking fee is non-refundable, in the same way as amendment fees. 

You can only book by phone so please call our Travel Service on 01342 316 101 (Mon to Fri 9am to 5.30pm) and our team will be able to help you.

The Club negotiates great deals with the ferry companies, LeShuttle (Eurotunnel) and our European campsites and offers members a 'Price Match Guarantee'. So if you find the same product elsewhere for a cheaper price let us know and we'll match it.

In general the short crossings between Dover and Calais/Dunkirk are the cheapest way to cross the Channel. However there are often great savings on daytime sailings operated by Brittany Ferries to France or on Stena's Harwich - Hook of Holland route which may prove more cost-effective if they get you closer to your ultimate destination. Avoiding peak times on all routes will give you the best price, as will booking as early as possible before your travel date. Also booking your campsite or Overseas Sites Night Vouchers at the same time as your crossing will give you access to 'Combined Deals' which are often cheaper than booking each element separately.

We offer standard fares of the ferry companies and Eurotunnel but all bookings can be amended for a £20 Club amendment fee, plus any charges from the operator and increase in fare.

We work closely with over 310 campsites which are regularly visited and inspected by Club staff. We don't own or directly manage any overseas sites. 

European campsites are star-rated by their own local authorities and can have different standards and regulations to the UK. However, the Club's travel team handpick and inspect our campsites so that members can be sure of a high standard.

Yes we have a worldwide team who can arrange a great selection of escorted or independent tours across these countries, including flights, motorhome hire, campsites, guided tours and pre & post tour hotels. Call our experts today on 01342 488 060.

The Club organises Escorted European Tours throughout the year and more details can be found here. Also, many of the Caravan and Motorhome Club Centres run rallies to Europe and you can see details here.

It is no longer possible to purchase Camping Cheques either via the Club or elsewhere. However, you may be interested in the Club's Overseas Site Night Vouchers which give you the freedom and flexibility to travel as you please year round on most of our European campsites. These can be bought with ferries and Eurotunnel crossings to give you access to fantastic combined deal savings negotiated especially for members.

We have a brochure showing all of the Overseas products that members can book via the Club such as crossings and European campsites. Plus we produce the Overseas Touring Guide which covers all aspects of touring in Europe and lists thousands of sites that have been visited and reviewed by members.

The Club's first time abroad section explains everything you need to know about going on your first overseas touring holiday.

No. Legal requirements will vary from country to country so it's important that you read our overseas driving regulations advice before you travel. This information is also printed in the Overseas Touring Guides.

Yes, read our overseas storage page for more information and listings of storage facilities in France and Spain.

From Animal Health Certificates to banned breeds, we offer in-depth advice and information about travelling with pets.