FAQs

We encourage you to go online first for speed and efficiency. The Contact Centre will be available during standard opening hours to assist with bookings if necessary, however, the £20 Contact Centre Booking Fee will apply to any telephone bookings which could have been completed online.

You will receive a booking confirmation.

You can amend and cancel selected 'site only' bookings online.  You can't amend or cancel bookings that contain a Eurotunnel or ferry crossing.

You don't need to be logged in when checking prices, but you'll need to be logged in to book.

For campsites, the 'from' prices are displayed on the map and daily prices are shown in a calendar view once you start the booking process which makes it easier to find the best time to stay.

When searching for crossings, several options will be displayed making it easy to compare prices and crossing times. In addition, when booking ferries, the system will check before you pay that you've got the best price or if a 'combined deal' is available by adding a site or Overseas Site Night Vouchers into the shopping basket.

How you qualify
The Club can offer a better price on certain crossings when purchased with 4+ site nights or Overseas Site Night Vouchers. We’ll let you know when this applies as you will see 'combined deal' highlighted in the search results or in your basket. We’ll check you're getting the best price throughout your booking journey.

How to apply a combined deal
If you add an eligible crossing in your basket first, and then add qualifying items, we'll automatically check to see if you can get a better price by offering to convert the items into a combined deal.

If you already have the qualifying items in your basket, then you find a crossing that is eligible for a combined deal, you’ll see the total combined deal price of the crossing + the items in your basket within the search results.

The Club negotiates great deals with the ferry companies, Eurotunnel and our European campsites and offers members a 'Price Match Guarantee'. So if you find the same product elsewhere for a cheaper price let us know and we'll match it.

As we don't own the sites overseas we are reliant on contracting them each season in terms of pricing and pitch allocations. Overseas sites are often reluctant to commit to future seasons before the current season has passed.

You can now add Overseas Site Night Vouchers more easily via the 'Sites' tab or whenever you search for a site or location and select the Overseas Site Night Voucher from the results.

Bookings can only be made with one vehicle and/or tow. In order to book sites or crossings with a different vehicle and/or tow, you must start a new separate booking or call us on 01342 316 101

The same party must be used when booking multiple campsites and/or crossings at the same time. In order to book sites or crossings with a different party, you must start a new separate booking or call us on 01342 316 101