En route from Spain this was our last stop before returning home to the UK via the Channel Tunnel. We have stopped off before and rated the site and staff highly. We are accustomed to landing up there over their lunchtime, and were happy to wait an hour for the booking office to open. The woman gave us a map of the site and identified where we could pitch up for the night. Then, she nonchalantly crossed out services that were not open "as it is our last week before closing the site and there are not many people on the site". No shop, no restaurant, no bar., only the pool.. Most of all - no apology - just get on with it. I was too tired to argue. If this is par for the course then it should be clearly stated on their website that towards the end of the season certain services are not available, and reduced rates should apply. I am not happy!
Response from the Caravan Club:
Thank you for sharing your feedback on our website. Most of our sites in Northern Europe do start to close down their facilities towards the end of the season due to lack of demand. As your club we are always happy to give you the exact opening and closing dates of onsite facilities to avoid disappointment.
Response from Lac d’Orient:
We always try to do the maximum to satisfy our clients. Therefore I’m very sorry to read you weren’t happy about your stopover on our site. On the Caravan Club’s website we try to be as precise as possible about our different services and their opening periods, but unfortunately, this doesn’t seem to be enough, as the members not always read the details. Although the Caravan Club’s website is very clear about our services ‘s opening periods, we will definitively improve this on our proper website. I thank you for this review, even if it’s negative, as it helps us to improve the quality of our services.
