Great location
I have stayed at Rowntree Park many times before and would recomend it to members that enjoy walking into York. The location is superb. The site does not excel with facilities for young children but there is an adjacent park which is within easy walking distance.
On this occasion I was disappointed to have something negative to report but hopefully this is a one off and members will not have this issue in future. The showers in both the mens and ladies toilet blocks were cold or barely warm. I reported this to the wardens each day and was told differing things each time. First day I was told that there were no issues. Second day I was told that the temperature of the water was between 42 and 44 degrees which was as it should be under the club rules. This does not seem to be warm enough to my mind but I have never actually checked what the correct temperature for a warm shower should be. It doesn't seem right that this temperature is measured with the heat set at maximum which means that it can only get colder when adjusted by the user. I was also told that the HSE determine that the showers can not be any hotter! Really? On the third day I was told that one boiler had a fault and that someone was due that day to look at it. On the fourth day, a Sunday, I was told that two of the three boilers were broken and someone was due to repair them on the next day (Monday).
As for the wardens, I would suggest that they might invest the less than two minutes that it would take to go with a member to check out a fault when the issue is reported. This was particularly an issue with the problem that I reported about shower temperatures. It would remove any doubt if the warden had checked at the time I reported the issue rather than at some later point when the water temperature had 'recovered' to an acceptable temperature because the showers had not been used for a period of time. We spent much more time talking about it than it would have taken to walk next door and turn on the shower, so being too busy or running late didn't make sense. I accept that wardens have their schedule but be sensible and reasonable please.
Would I stay here again given the above? Yes, the location is too good not to.
