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Hindle
Reviewed on 25/07/2019 08:26
3rd visit to the site which we previously visited out of season.Would not recommend in July if you prefer peace and quiet and members who abide by the rules of the club! Dogs off leads with owners,5MPH non existant,Noisy groups (The Upton Blues festival goers)Pitch reserving,Inability to pitch correctly.This is a large site but I expected to see more of the Wardens on site. Dissappointed with overall experience and behaviour of my fellow members.
Comment from the Club:
We are sorry to read that you had some concerns whilst staying on site. The Site Staff have been in touch as they work very hard to ensure that people enjoy their time here and they take a lot of pride in their site.
Further to your conversation with the site staff the following morning, where you reported the noise issues you experienced, the pitches you advised were making the noise had already left the site. For future reference please note you can come to the office during the disturbance and ring the duty bell and a member of staff will help with the noise if they feel it is an issue. Unfortunately they cannot do anything after the event, especially as the people had already left the site.
The staff on site do walk around the site regularly to make sure that people are pitched correctly and that there are no other issues. Because they have the lovely Malvern Hills a lot of the guests on site like to turn their caravan/motorhome around and the site staff actively encourage this so that they can enjoy the views. Please be assured they are still pitched correctly, just differently from normal. As they are a large site and not normally full if they do find someone pitched incorrectly and it is not breeching the fire gap then they will leave them or take a pitch out next to them if they are fully set up but they do mention for future how they should have parked. They like to run a relaxed but safe site for people to enjoy.
The site staff always mention the 5mph speed limit when checking people in on arrival. If a member of staff sees anyone on site speeding they are stopped and given a polite reminder about the speed limit and the same goes for dogs off of the lead. However, the site staff cannot be out on site at all times so if you do witness any of these things please find the site staff to report your concerns so they can investigate.
We hope this helps address your concerns.
RalphtheRed
Reviewed on 04/07/2019 23:45
Overall very good site, well kept by wardens with large pitches. Our main points of note are concerning what seems to be a negative trend in terms of service points. Why are not purpose built service points fully utilised e.g. waste and recycling not available to dump at most points so walking past up to 2 points to discard waste seems crazy, even the play park now does NOT have a bin. My wife and I picked up waste several times in the park plus we both assisted an elderly couple by dumping their waste as they were so far from a suitable point even though they parked near to an area that had bins previously.
Comment from the Club:
Thank you for your review and feedback. We are so pleased you liked the site. Any operational concerns can be raised with us as either feedback or a complaint for formal review. Please email UKSitesBookingService@camc.com. Many thanks.
SMITHFAMILYABERDARE
Reviewed on 02/06/2019 13:22
