Hebden Bridge Club Campsite
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We booked our 1st ever official caravan park stay here at late availability only ever having staying at CLs which we've loved. Warm welcome easy to pay and informative host, can't remember her name sorry.
Bus stop to Hebden Bridge right outside the site and ran every hour and took 10 minutes into town. Lovely site clean and well spaced out we would book at fully serviced pitch in the future if staying longer. Otherwise everything was great. Walking up to Stoodley Pike in early evening from the site we had amazing views and the whole of the Moors to ourselves. Will definitely be coming back
Handy location for an overnight stopover
Easy access and impeccably clean. Staff helpful. Lack of an amenity block is always an issue but the price is fair.
Lots of level pitches. Mostly hard standing.
Some pitches very close together by Club standards which restricted privacy.
Handy & easy to find location and good for a one night stopover.
Not as good the second time round :(
The site is good overall. It's nicely located, peaceful, and well kept. The pitches are comfortable and spacious. And although there is only one motorhome service point, it is really good. Having stayed here before, I was expecting it to be just as good as the first time. However, sadly, the welcome was somewhat brusque and rude. Once crossed wires over an amended booking had been untangled, the reception became warmer. It left a bit of unwelcoming feeling, however. Once we'd got the van sorted and filled up, we landed ourselves on a nice blue pegged pitch. Good little spot, which was tidy and nicely positioned with some sun and some shade. Unfortunately, it didn't appear to have an electrical hook-up which we needed after not having had any for a few days. Once we found our hook-up point on an adjacent pitch, it transpired that our charging cord wasn't long enough to reach. In the end, we had to cut our stay short as a result. Lovely site and pitch, but sadly not so great the second time round.
Usual CAMC high standard site
This small site does not have a facility block, but, service area and, indeed, remainder of site, clean, tidy and well cared for. Wardens friendly and helpful. Bus stop just outside site, and, shops within 1 mile (relevant to us as Motorhomers). Good level cycling along NCN66 and Rochdale Canal Towpath. There are hilly options if you want them! Good walking. Choice of pubs within walking distance. Hebden Bridge town/village quaint and well cared for, and within easy walking/cycling distance for two vintage 1947 Pensioners. Only slight downside, site slightly afflicted with the menace of yappy and barking dogs.
Great site and helpful wardens
Wanted to visit this site for a while and must admit a little put off by some negative comments. However, the site is great. Small and very clean. We were aware that there were no facilities but this did not cause us any issues. We had a nice walk down into Hebden Bridge, lovely little town, had a few drinks and a meal. As for the wardens they were great. There was a problem with our booking and they dealt with it quickly and efficiently. We found them very friendly and went out of their way to help us. Will certainly be revisiting.
Excellent Friendly Wardens!!!!!
In total comparison to previous reviews (obviously the wardens must have had a very recent personality change)
Or is it some people don't like to abide by the conditions and rules the club stipulates and anyone deemed to be doing their job efficiently, are then branded Jobworths?
Fortunately i hadn't read the reviews, as this was a very last minute en route booking, should i have had, it may have influenced my decision to visit Hebden Club Site and also given me a pre conception of the staffs attitudes.
Had trouble with my EHU lead, sorted quickly, efficiently and politely by the warden and his testing equipment.
Well laid out site, maintained very nicely.
Local knowledge given with courtesy.
What more does anyone want or expect from a site? all in all....... well worth a stay
Warden
Lovely site, met bye lovely lady in reception, but let down by overzealous
Jobsworth of a warden patrolling the site. Shame as everything else was great.
Lovely clean and well maintained site run by friendly wardens.
Our first time staying at Hebden Bridge Site, which is actually situated in Cragg Vale, a beautiful area steeped in history.
A beautiful well maintained site, situated just off the busy main road with two local pubs nearby and a bus stop right outside with a regular bus service into Hebden Bridge, a walkers paradise which we loved.
Despite some negative comments, we found the wardens very friendly, both over the telephone and in person, once we had arrived on site.
We will be returning in the near future to further explore this beautiful part of West Yorkshire.
Rick B
Reviewed on 06/07/2021 09:07
Completely spoilt by dressing down from the wardens
The site staff were very aggressive and unwelcoming. People do not mind being reminded of rules - for example, after a very difficult journey we arrived very tired and were unaware that there was a one-way system, But to be reminded of this in an unfriendly manner was not a pleasant start to our stay. The following morning we were due to visit my parents-in-law for the first time in 18 months who live close by. My father-in-law drove onto the site to pick us up (like a taxi) as I have mobility difficulties particularly in the mornings. My husband was severely dressed down in front of my father-in-law which was like being back in school with a particularly poor teacher. It was our first experience of CAMC site and my husband will have to be persuaded to go back to another one. It totally marred our visit. The site wardens need to work very hard on their personal interactions. Good customer service suggests that regardless of the message being given, a service provider has the ability to deliver the message in a calm, reasonable and most importantly, respectful way. My husband pointed out very calmly that they were normalising unkindness which is not what anyone wants during/following a global pandemic. Clearly from other reviews, other people have experienced similar reactions but from other reviews, it's clear that they can be nice. Unfortunately, it appears that if there is anything that 'displeases' them, they have only one modus operandi which is aggression and that is unacceptable customer service. The club may want to consider a customer service course and direct it their way.
Met with aggression on our first caravan club experience!
A lovely looking site within walking distance of Hebden Bridge. However after travelling over 200 miles to reach it, we found the site, which we had booked, at about 11.20 am. My husband started to service our camper while I set off to reception to register our arrival. A man appeared and started shouting rudely that he must stop immediately, leave the site and come back after 12pm.
I too was told at reception that it was too early to register and we would need to leave the site and come back in about half an hour. The reception lady was however polite and helpful in explaining where were could park for a while in the nearby village. Sadly my husband’s experience ruined the day for him and he was reluctant to stay there at all!