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Yorkie1949
Reviewed on 15/07/2015 10:20
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Yorkie1949
Reviewed on 15/07/2015 10:20
We have just stayed for a week and by and large had a great relaxing stay. We are both disabled and need the disabled toilet regularly, even through the night. Unfortunately our stay was blighted by the fact that mid week the whole block had to be closed for 24 hours due to "a water leak in the Gents Toilet". Plumbers and electricians were called to remedy this fault in the Gents, but the warden insisted that we could not use the disabled (even though it was serviceable) and "locked it off for 24 hours" resulting in two trips in the car during the night to the other block (which did not have its own disabled any way). My wife was very distressed by this, and we felt that more understanding should be given to disabled people. We tried not to let it spoil our stay and hope to try the sight again in the future.
Comment from The Club:
Many thanks for leaving a review. The wardens have been in touch to advise that there was a major water leak in the roof of the Gentlemen’s in Toilet Block "A" causing all of the lights in the whole Toilet Block to fuse. They had to close the whole block for Health and Safety as there were no lights. The Electrician arrived the next morning on an emergency call-out and made a temporary repair enabling the re-opening of the Toilet Block. Toilet Block "B" was open fully at this time. We are sincerely sorry for the inconvenience this caused you and your wife but unfortunately this could not have been avoided as we need to ensure members are safe whilst on site.
....been to this site before and it is actually very good and in a lovely location. Our most recent one night stay in early June was ruined by irresponsible dog owners......I don't blame the dogs for constantly barking but their owners for not controlling them. Site wardens should be pro-active in "sorting out" the dog owners rather than giving you all your instructions, do's and don'ts etc when you arrive. Similar goes for parents needing to keep children under control when playing outside of the specially designed and designated play area.
davidandpenny
Reviewed on 16/06/2015 20:29