Member Offer: My Esso Card

I thought people might like some insight from someone who has been there about what's likely to be happening behind the scenes, and the kind of tradeoffs that have to be made.

In terms of the scale of crises I've been asked to help with, this is a minor one and I'm sure it'll all get resolved in the next few months.  As long as PK can lay their hands on enough cash to see them through the crisis period.

I'm simply talking about the internal crisis handling mechanism.

I think that some customers and some prospective customers would wonder if such a mechanism existed. I have read people who have applied and got a card not being aware of the change in website and the redirect not working (it doesn't for me). 

You must be pleased with your reply WDB, to have liked your own post 

I wonder if any of the people here who have had a refund for double charging could take a look at their bank paperwork and tell us where the refund amount was origininated.

That's easily done, and not necessarily to your own post, but another's who you might not agree with.  Scrolling with my thumb with my pad in landscape means I occasionally catch like by accident. If I notice, or can be bothered I unlike.😀

If they didn't have those clickable adverts at the top I could start off with my scrolling thumb clear of like / report. Just a thought🤔

Both the unauthorised double charge and the associated refund are detailed as from Pump King London GB

At the moment I am staying with pumpking and the essocard despite being double charged, and then refunded which was a little frightening but quickly sorted in my case. If it happens again however, that's a different scenario...

I like their prices as I cannot match them locally at the moment and savings at least exceed club membership fees.

I do like avoiding supermarkets where I can, in my opinion they get far too much of the national spend already.

However, it has, in my opinion, been quite an amateurish roll out so far, taking into account both pumpking's  errors, the website change and the clubs very slow response to the whole thing, and of course the offer continues to be advertised via a bad link.. It really doesn't look good.

I am never an  'early customer' with anything new (means i miss some bargains....but hey ho) SO, I am reading this thread thinking I will give this Esso card a miss. Sorry CMC but it seems a bit of a Mess.

I will look again in 6 months or so, to see if it still exists, perhaps.

My card has still not arrived having applied on the 7th December but looking at some of the reported issues I am hoping these are sorted when it finally does.

The fact remains that ALL our bank accounts can be emptied, in one hit, with this system as it stands. Computers don't spontaneously double charge, random accounts. A person did that. My 1st and 3rd invoice were added together, then charged as a 4th invoice, but missing out the 2nd. It's even possible that they tried to change for all 3, but found there was not enough funds, so reduced it till they succeeded. That way, they could get the maximum from each bank account. Besides, the saving has been less than 1p, for the last 3 weeks, since I cancelled my debit card and bailed.