Member Offer: My Esso Card

Like you no card today despite many promises to resolve this situation, the time has come I believe for the club to inform pump king that any arrangement they have needs to be cancelled in totality to save the clubs reputation which is by their Involvement being tarnished as time goes on.

Hi everyone,

We sincerely apologise for the delay in receiving your card. All cards were dispatched on Friday 15th & Saturday 16th of February. Members should be receiving their cards this week. 

If you haven’t received your card by the end of the week, please  contact Pump King at dispatch@pump-king.co.uk for card related queries and customer.service@pump-king.co.uk for general queries.

The deactivation of all current cards will be extended to the end of the week to ensure all members have received their new cards beforehand.

As much as I appreciate your quick involvement in providing this information it only gives more credence to our many comments stating the poor rollout of this card, we seem to be fed various information that pump king think will satisfy us in the short term.

also the chance of contacting them should the card fail to arrive, is if previous calls and texts are a guide very unlikely.

Going by many posts where people who applied weeks ago and still have not received a card, I don't hold much hope of getting the replacement card before the end of next year!

I feel sorry for Rowena in her role of messenger in this issue but surely the club has an embarrassed red face by now. 

That's why she gets the big bucks!

If Pump-King had not stated an actual date instead of allowing a "by the end of w/e" to allow a bit of leeway for delayed deliveries then I'm sure more people would have understood, maybe?

Is that 'will be extended' or 'should have been extended' or will my card be declined tomorrow?

BTW the same token the club should have ensured that none of the current issues would have happened and they should not have taken on a start up company with no track record or history.

if the club "has an embarrassed red face by now" they should have made a much wider public apology and announced the cancellation of the whole promotion, and that should have come from somebody much further up the food chain than Rowena, although, I have to say, that i am not privey to Rowena's position within the club.

But as somebody else alluded to, the club will make money out of this, because despite all the failings there are many members of this club, and others i might add, that will have been able to use the fuel card successfully, so successful that they may be driving around on yet to be paid for fuel  

As well as the Club itself a  lot of Club members have unwisely rushed to sign up with this start up company too.

Anyway I assume the company has promised to pay the Club commission on sales and so I hope they pay up promptly.