Posted on 12/06/2017 13:49
Hi everyone,
The Club's website and Insurance services will be unavailable from 22:00 on Wednesday 14 June to 06:30 on Thursday 15 June. If you visit the website during these times, a holding page will displayed.
Many thanks for your patience during these maintenance periods.
Hannah
Posted on 14/06/2017 18:13
Hi SteveL
Emailed web team morning who referred it to Wifi team and airangel. Long discussion with airangel this afternoon who said would discuss with club but agreed not a device compatibility issue.Email from club later to say are looking into problem and will respond in 20 days! Like you I had no problem at Leek and Buxton sites three weeks ago. Looks like something else was lost again during the work last weekend.
Posted on 14/06/2017 18:29
Hi again SteveL
Guess what. None of the three buttons for "visit website" , "faq "or "need help" on the site WiFi log in page work when it pops up automatically. If I delete this page and do as you suggest type in bt.com it connects to the club site. How weird!
Posted on 13/06/2017 13:44 by JVB66I have just rung the Helpline to
1 advise that Nickys post was not correct as the problem is still there
2 The problem we have with duplicate threads running,they have not had it reported to them
the young lady(very helpfull) would ask that we contact them direct with faults we find
Posted on 15/06/2017 08:53
hence my oft-repeated (but oft-ignored) comment to make available a copy of the 'definitive snag list' so that we users (those actually using and testing this 'product') can be confident that reprted items are listed for all to see and not just swept away.
if you took your caravan to a dealers for a service and there were several fixes to complete, you would expect the technician to be working from the customer list or a transcription onto a 'job list'. either way, this would be available to all to ensure that what the customer has reported is actually what the technician has been asked to fix.
is it really that difficult?
currently, following an outage, CT users are playing 'guess whats changed' rather than being told in advance what fixes are to be completed.
ive really never come across this sort of hap hazard, scatter gun approach before.....
Posted on 15/06/2017 09:30
I just wish I could have got away with this approach during near 30 years in the game. Would certainly have eased the pressure on getting things correct and on time.
Love the above cartoon as I used to get into a lot of trouble by actually talking to the end users to ensure we were both aiming for the same thing.
Posted on 13/06/2017 18:03 by ForestRJust found a post about this issue by royandsharont on 25/03/2017 after previous work on the system. Rowena replied on 6/04/2017 that the situation had been resolved and we could access the club website for free again. Since I can get no resolution form either airangel or the club helpline can I ask if you will please raise this with IT again Rowena
Posted on 15/06/2017 15:55
Hi ForestR,
Thank you for commenting. Our IT team have now picked this up with Air Angels directly. As some of you have mentioned, this appears to be a site specific issue, rather than affecting the network.
This won't have been as a result of the work completed earlier in the week which was standard security maintenance on the website.
Hannah
Caravan Han