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I have just rung the Helpline to 

1 advise that Nickys post was not correct as the problem is still there

2 The problem we have with duplicate threads running,they have not had it reported to them

the young lady(very helpfull) would ask that we contact them direct  with faults we find 

I am curious as to which helpline number you rang. We have been on a club site since Sunday and unable to access this site on either a Kindle Fire HDX which works fine at home or my iPhone (says site insecure and refuses to connect). Rang helpline yesterday morning got airangel who said Kindle may not be compatible but could not answer for iPhone and said would get back to me. Still waiting! Have now managed to wrestle connection to paid for CAMC  wifi from OH and no problem connecting on Kindle and making this post. It would now seem you have to pay for WiFi  to access CT or make a booking on a club site so I asked airangel how I could pay had I needed to renew my WiF since cannot connect ; no answer to that! Sometimes I think this  whole site is as much use as a chocolate teapot.

As per page two from Nicky on this thread,but dought if it will help with site  internet wifi , where are you and what grade of access is the site Ie bronze ,silver  or gold?

Even though the site is only bronze rated I have no problem with sending this post now I am on the paid for Wifi. The problem is the on-site front end log in page which should have an active link to the main club website  and it does not work. I have explained this to airangel and now to the club helpline who referred me back to airangel. It seems no one is capable of sorting this out.

We always have the £25 option as we spend over 100 nights on cc sites each year

I also have the year long option but I should not need to use this to access the main club website from a club site to check my forward bookings or use CT.

Just found a post about this issue by royandsharont on 25/03/2017 after previous work on the system. Rowena replied on 6/04/2017 that the situation had been resolved and we could access the club website for free again. Since I can get no resolution form either airangel or the club helpline can I ask if  you will please raise this with IT again Rowena

Thats what we tend to do but via the air angel website

Bumping this forward.

As you correctly point out back in March there was a problem accessing the free wifi element. This was supposedly fixed. Just over a week ago there certainly was no problem at Cirencester Park.

That was on an iPad. I did not try on my iphone but have certainly had problems in the past. I think there is some incompatibility. We also have the £25 year option and the phone signs on with no problems, the login screen pops up when you connect and I think this is part of the problem, as the highlighted text that says you can connect to the club for free, does not work. Where as on the iPad when I connect it never boots up the log in screen, I have to input a non CC web page (I use bt.com) to prompt it. However, if l go direct to the CC site it runs with no problems.