So, what happened this time?

If we are members of the Caravan Club we should be entitled to a full explanation or are we customers that are being fobbed off with excuses? It really is about time this matter was sorted out and the members given the service they are paying for! At the moment I feel like a customer that a company doesn't really care about.

To borrow a quote from someone on another forum presumably the CC tried to take the forum server up a steep hill and, well we al know what happened to the chairmans caravan when he tried that! I am on a number of leisure and professional forums and the whole lot combined have less downtime in a year than this has in a week. It is simply a rubbish service to its members.

Absolutely laughable.  How many times have we seen should be OK now.

What a lot of beating of breasts and gnashing of teeth over a bit more outage ( we used to have cuts  but that was too precise  )

The CC worked fine before web sites were invented and it works fine when the website is off. Some would say better.

What a lot of beating of breasts and gnashing of teeth over a bit more outage ( we used to have cuts  but that was too precise  )

The CC worked fine before web sites were invented and it works fine when the website is off. Some would say better.

It didn't work fine with the website down, Bobr. The forum matters least of all but for some time the booking system was down which affected many people and the business of selling pitches. More importantly, in my view, it was impossible to access the individual CL pages and CL owners were losing bookings. CC has let the CL owners down big time.

What a lot of beating of breasts and gnashing of teeth over a bit more outage ( we used to have cuts  but that was too precise  )

The CC worked fine before web sites were invented and it works fine when the website is off. Some would say better.

That is a bit like saying the world worked fine before the advent of satellite communications or air travel. Things move on, we evolve and systems are put in place, that when missing can cause disruption and lost revenue.

Good point, Steve....

The handbook and telephone were still working. I find that it's quicker and easier and you can ask questions but heyho I'm just an old guy.

The handbook and telephone were still working. I find that it's quicker and easier and you can ask questions but heyho I'm just an old guy.

I am too. However, if everyone wanted to use the phone on booking day they would need a lot more lines. It would be interesting to know if they increased the number during this recent website down time.

Honestly, I've never encountered a website like this anywhere else - ever.  It's bloody frustrating!  Yes, I could use the handbook and phone, or the app (yeah, right - apparently there are 0 sites in our area.  The 2 CLs beg to differ) but if the CC provide a website and booking facilities, they should work.

As far as I'm concerned, I pay membership fees to use the CC as a portal to book sites.  Last week I couldn't do that as the website was down, and then the phone lines too!  The app is next to useless.  This week, I went online to check the forum for a thread I'd been following regarding our holiday next month.  I couldn't do that.  Then I went to check a CLs details later that day.  I couldn't do that either.  Last night i tried to use the Fast Book system.  I got an error message.  And when I wanted to read a review of a site?  Guess what!  No can do!

Please, please, please can this be sorted?  I'm not threatening to chuck in my membership, I am a huge fan of CC sites and CLs and CT has some amazing members with so much to offer in experience and help.  It would be such a shame to drive them all away with these infuriating outages.  I just want it to work!