Snagging List

cyberyacht replied on 05/01/2017 08:59

Member

cyberyacht

Motorhomer

Posted on 05/01/2017 08:59

PLEASE READ BEFORE POSTING.

This thread is not for discussions. Post ONLY factual information.

To provide a comprehensive list of problems encountered, I would suggest that each post lists only one issue at a time.

Provide details of problem as concisely as possible.

Operating system, machine used and relevant software. i.e. Macbook/ PC/tablet, Windows XP/ iOS7 etc, Safari/Internet Explorer/Chrome inc version No.

Please do not enter into discussions such as "I've had/not had this problem" as this will detract from the objectivity of the thread. Hopefully this thread may assist the IT department in finding where "all the bodies are buried".

PLEASE READ BEFORE POSTING.

7 people like this

1446 replies

DavidKlyne replied on 02/10/2018 12:22

Moderator

DavidKlyne

Motorhomer

Posted on 02/10/2018 12:17 by Cornersteady

I am really annoyed that the club has not said what happened or said sorry, too much to ask?

Posted on 02/10/2018 12:22

It's possible that they are still investigating what went wrong. Better to wait for a more complete explanation?

David

1 person likes this

Tinwheeler replied on 02/10/2018 12:40

Tinwheeler

Campervanner

Posted on 02/10/2018 12:22 by DavidKlyne

It's possible that they are still investigating what went wrong. Better to wait for a more complete explanation?

David

Posted on 02/10/2018 12:40

Don't defend bad manners, David. A simple "sorry, we're investigating" wouldn’t go amiss. It was the same last week with the edits and likes - complete silence.

1 person likes this

replied on 02/10/2018 12:44

Posted on 02/10/2018 08:55 by brue

I'm on my phone now, the only thing that can get me onto the web site. I hope we get a response soon.

Posted on 02/10/2018 12:44

I had the same problem. Sent a message at 8.30 via facebook to ask if it was me or the site. Response at 10.30 said it was the site but OK now. It wasn't for me. However I cleared ehw browser cahe and restated the browser at around 11.30 and all OK

Cornersteady replied on 02/10/2018 12:46

Member

Cornersteady

Caravanner

Posted on 02/10/2018 12:40 by Tinwheeler

Don't defend bad manners, David. A simple "sorry, we're investigating" wouldn’t go amiss. It was the same last week with the edits and likes - complete silence.

Posted on 02/10/2018 12:46

As TW says a simple:

we are sorry to our members who experienced difficulties with our website last night. The technical problems has now been fixed. Apologies again

Club please feel free to copy and paste that!

2 people like this

Cornersteady replied on 02/10/2018 12:46

Member

Cornersteady

Caravanner

Posted on 02/10/2018 12:46

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brue replied on 02/10/2018 13:47

Member

brue

Motorhomer

Posted on 02/10/2018 13:47

It's poor customer relations to ignore those using a web site, I felt sorry for anyone trying to book a site last night. I can't think of any other big organisations who would not issue an apology or if possible give advance warning of a shut down. The club doesn't have to issue an explanation, but an apology is important.

1 person likes this

RowenaBCAMC replied on 02/10/2018 17:57

Staff

RowenaBCAMC

Trailertenter

Posted on 02/10/2018 17:57

My sincere apologies that you have been experiencing issues with accessing the Club's website. This should now be fixed but please let me know if you continue to experience problems.

2 people like this

Tinwheeler replied on 02/10/2018 18:43

Tinwheeler

Campervanner

Posted on 02/10/2018 18:43

Have the problems of last week been fixed as well, Rowena? I think they have but no one from the club has said a word about it.

3 people like this

Metheven replied on 03/10/2018 08:18

Member

Metheven

Caravanner

Posted on 03/10/2018 08:18

I'm certain that 'FinkAngel' from IT who popped in to introduce himself in August will appear soon with an explanation👍. He did mention then that his "Staff" colours would be put onto his avatar later that day, but apparently his avatar is still blank