Are we doomed?

Tinwheeler replied on 11/12/2017 14:24

Posted on 11/12/2017 14:24

Does anyone else fear for the future of this forum? Do you feel we are being treated like second class citizens?

A couple of posters have mentioned the staff input on the FB page recently and, yes, there they are. The staff members who were introduced here are actually posting on FB but, largely, ignoring the forum. (A word in praise of CL Maddie wouldn’t go amiss here - she’s head and shoulders above the rest.)

As for staff members being moderators here, what a joke! Even a visit from the CM is a rarity these days.

Then we have information about a review of the booking system being given in an interview to a commercial magazine. Hello there! What about us? We are the members who pay our membership and site fees which ultimately pay staff wages yet we are ignored on this and most other issues. It’s simply not good enough, CAMC.

Given the lack of staff input from all levels to this forum, it’s no wonder that the same old moans go around and around debating the same old topics. A bit of informed input from those who have the knowledge and ability to do so could turn this forum around from the appalling shop window of the club it is now into a pleasant, entertaining, informative place to attract new and present members.

I’ve not opened the can of worms that is the shocking software performance of this forum as that is a whole separate issue but am concentrating here on the apparent shabby treatment of users of this forum which borders on an insult when you see what happens elsewhere as I’ve outlined above. It seems to suit CAMC to mostly ignore this forum's existence.

DSB replied on 06/01/2018 14:46

Posted on 06/01/2018 12:42 by Kennine

Since everybody but me seems to really love Facebook. Why doesn't the CMC business just close down this forum to free resources for their main site and just concentrate on their F/book content.?? .

wink 

 

Posted on 06/01/2018 14:46

I 'Do' Facebook (and to a much lesser extent Twitter), but personally use each system in a different way.  I very rarely use Facebook for 'Caravan And Motorhome Club' contact - CT being my preferred access.  For me FB is primarily for keeping in contact with family and friends.  Twitter, I tend to use for wider musical/choral connections.

There are certainly no plans to ditch CT, and I know Rowena and Graham see it as yet another way of keeping in contact with members and other caravanners/ motorhomers.  I know there are a proportion of people on here who do not use Facebook or other forms of social media and who would miss CT would it not be here.  I think the Club is trying to provide different methods of 'social media' for it's members so as to reach as many people as possible.  In making different avenues of contact open for people perhaps it has to divide its rescources?  The Club are certainly committed to keeping CT as one of those avenues.

David 

viatorem replied on 28/01/2018 11:30

Posted on 28/01/2018 11:30

 I think you'll find the official view differs in the recent CAMC interview below.

http://www.caravantimes.co.uk/news/clubs/caravan-club/interview-exclusive-with-camcs-head-of-communications-and-events-$21387953.htm?source=newsletter

 

It is quite clear that The Club invest heavily in listening to their members, how can members communicate with you so they are heard?

It's really important for us to listen to our members to hear about what they want and need from us. We have our Club Together forum with over 400k registered users, our social platforms are a great way for members and future members to interact with us, we carry out regular research and surveys with our members to hear from them - first-hand - about their views. Our Magazine is also a great source of information for members. And, most importantly, we act upon this information we receive. 

Tinwheeler replied on 28/01/2018 11:48

Posted on 28/01/2018 11:48

I think you’re fairly new to CT, Via. Words and deeds are two different things and most of us know not to believe all that we read. Again, though, has that interview been published on this site? Maybe it has but I’ve not seen it.

It's noticeable, though, that CT users have been kept updated with some site info since this thread started.

viatorem replied on 28/01/2018 12:10

Posted on 28/01/2018 11:48 by Tinwheeler

I think you’re fairly new to CT, Via. Words and deeds are two different things and most of us know not to believe all that we read. Again, though, has that interview been published on this site? Maybe it has but I’ve not seen it.

It's noticeable, though, that CT users have been kept updated with some site info since this thread started.

Posted on 28/01/2018 12:10

TW - I just thought it was an interesting juxtaposition to the comments on this thread. Coming from the Head of Communications infers that it is factual, which it may be. As for 400K plus registered users .....now is that a user or someone who is just registered?

I've been a registered user for several years reading threads but only recently an active user. 

 

 

Oneputt replied on 28/01/2018 12:23

Posted on 28/01/2018 12:23

So if 390,000 registered CTer's are like you via, don't post but read threads, then thats still a big captive audience for the club and would be worth more effort and input 

Navigateur replied on 28/01/2018 12:23

Posted on 28/01/2018 12:23

I think it is more like 40 users out of the 40k registered.

But I could be wrong, it may be less!

replied on 28/01/2018 12:24

Posted on 28/01/2018 12:24

The user and all related content has been Deleted User

ValDa replied on 28/01/2018 12:43

Posted on 28/01/2018 12:43

I think the problem is that staff reply, and then the information you've been given in that reply seems to be at odds with 'real information'.  For example there is a thread about Red Pennant.  Rowena has replied to suggest that the 'Home to Home' condition of the policy can be varied if you want to start cover from the day you leave the UK.  But then someone speaking to the Red Pennant team was told categorically that this is not the case.

'Reading' a thread obviously isn't counted in 'activity' as the number of views.  Threads often have more posts than views!!  This thread, for example, has 79 posts, but only 48 views!  So it doesn't matter how many people are reading, unless new topics are started it might appear that there is little activity.  

So, anyone got any ideas for new topics????

 

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