Are we doomed?

Tinwheeler replied on 11/12/2017 14:24

Tinwheeler

Posted on 11/12/2017 14:24

Does anyone else fear for the future of this forum? Do you feel we are being treated like second class citizens?

A couple of posters have mentioned the staff input on the FB page recently and, yes, there they are. The staff members who were introduced here are actually posting on FB but, largely, ignoring the forum. (A word in praise of CL Maddie wouldn’t go amiss here - she’s head and shoulders above the rest.)

As for staff members being moderators here, what a joke! Even a visit from the CM is a rarity these days.

Then we have information about a review of the booking system being given in an interview to a commercial magazine. Hello there! What about us? We are the members who pay our membership and site fees which ultimately pay staff wages yet we are ignored on this and most other issues. It’s simply not good enough, CAMC.

Given the lack of staff input from all levels to this forum, it’s no wonder that the same old moans go around and around debating the same old topics. A bit of informed input from those who have the knowledge and ability to do so could turn this forum around from the appalling shop window of the club it is now into a pleasant, entertaining, informative place to attract new and present members.

I’ve not opened the can of worms that is the shocking software performance of this forum as that is a whole separate issue but am concentrating here on the apparent shabby treatment of users of this forum which borders on an insult when you see what happens elsewhere as I’ve outlined above. It seems to suit CAMC to mostly ignore this forum's existence.

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113 replies

Bakers2 replied on 11/12/2017 19:37

Bakers2

Motorhomer

Posted on 11/12/2017 18:37 by eurortraveller

People ask questions, and people ask for advice .

We collectively have a lot of travel experience between us and answer as best we can. Some of us know about the ins and outs of the Scottish islands and some know about over wintering in Spain. If Head Office staff have similar experience and have time to help then I don't mind them answering too - but I don't mind if they stay quiet. Not a problem to me at all.

Posted on 11/12/2017 19:37

This is very true. However there are posts where questions are asked on CT that clearly are hoping for an input from HQ and I believe that this is what part of this thread is about.

Lots of staff were introduced and I have rarely seen any posts from those, maybe two or three from one or two in the last year, of those introduced with the exception of CL Madden, thank you, and very few from Rowena these days 😢.

On the other hand from the odd looks I've had at FB staff answer almost every post - down to what amounts to almost a conversation with one poster about cost of pitches 😲. Contrast the FB response to the thread mentioned earlier started by Cyberyacht almost a year ago on snags with the upgraded website where we are deafened by silence. If that's possible to happen on a written forum 😉.

Finally are we all ready for celebrating the new website's first birthday in less than 48 hours? 😂

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Takethedogalong replied on 11/12/2017 19:43

Member

Takethedogalong

Posted on 11/12/2017 19:43

I think I can rest my case on the Club News section! Exactly why I used it to highlight a shortcoming. It is hidden away, yet is such a helpful and informative asset, probably very useful in terms of answering some of those questions that occasionally crop up, which if you know where to look is blindingly obvious, but frustrating if you don't!

I should think seeing this link could have made things a tad easier for a few people booking on 6th December.....

https://www.caravanclub.co.uk/whats-on/caravan-club-news/get-ready-to-book-your-2018-summer-holidays/

Tinwheeler replied on 11/12/2017 20:05

Tinwheeler

Campervanner

Posted on 11/12/2017 20:05

https://www.caravanclub.co.uk/whats-on/caravan-club-news/get-ready-to-book-your-2018-summer-holidays/

replied on 11/12/2017 20:25

Posted on 11/12/2017 20:25

Finally are we all ready for celebrating the new website's first birthday in less than 48 hours? 😂

Seems Longer

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huskydog replied on 11/12/2017 20:31

Member

huskydog

Motorhomer

Posted on 11/12/2017 20:25 by

Finally are we all ready for celebrating the new website's first birthday in less than 48 hours? 😂

Seems Longer

Posted on 11/12/2017 20:31

I'll make the jellys

JVB66 replied on 11/12/2017 20:35

Member

JVB66

Campervanner

Posted on 11/12/2017 20:35

I would offer to blow up the balloons but

eurortraveller replied on 11/12/2017 20:38

Member

eurortraveller

Posted on 11/12/2017 20:38

Should.a Club spokesman reply on this forum.?

A member asks in another thread the best way to Hawes from the M6. The Club has already put the answer here with a map on the website, and has alsoput the answer in the handbook.

Should a Club spokesman be paid to work evenings and patiently reply on here as well?

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nelliethehooker replied on 11/12/2017 20:50

Member

nelliethehooker

Caravanner

Posted on 11/12/2017 20:38 by eurortraveller

Should.a Club spokesman reply on this forum.?

A member asks in another thread the best way to Hawes from the M6. The Club has already put the answer here with a map on the website, and has alsoput the answer in the handbook.

Should a Club spokesman be paid to work evenings and patiently reply on here as well?

Posted on 11/12/2017 20:50

Should.a Club spokesman reply on this forum.?

One already has, twice, so the obvious answer is YES where appropriate.

DavidKlyne replied on 11/12/2017 20:57

Moderator

DavidKlyne

Motorhomer

Posted on 11/12/2017 20:38 by eurortraveller

Should.a Club spokesman reply on this forum.?

A member asks in another thread the best way to Hawes from the M6. The Club has already put the answer here with a map on the website, and has alsoput the answer in the handbook.

Should a Club spokesman be paid to work evenings and patiently reply on here as well?

Posted on 11/12/2017 20:57

No, of course they shouldn't, at least not for the subject matter you quote, but that is not the thrust of TW's original posts. There are lots of instances where some feedback by a member of staff would have settled a discussion which might otherwise go off at all sorts of tangents and misinformation. A perfect example is the discussion on how we book sites and how people who are disappointed start to make all sorts of claims as to why they did not get their choice of sites. The Club could provide us with those answers that would immediately cut out the speculation.

As a place for helping fellow members with information CT is very good. As an example someone asked the same question here about campsites abroad and on the C&CC forum. Here they got at least a dozen informative replies but elsewhere only a couple of replies.

David

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