An open letter to the Community Manager - reviews

Tinwheeler replied on 11/08/2019 19:02

Tinwheeler

Posted on 11/08/2019 19:02

Dear Rowena,

I think the time has come to press you on the issue of comments made on reviews. I know you are very busy but the situation is becoming rather discordant and inconsistent.

You have posted some information concerning the content of reviews recently but I can see nothing from you regarding the posting of comments. David Klyne, in the thread titled Reviews, posted some words on the subject on 04.08.19 and my post (pictured below) seeking further information was also reported to you in an effort to establish clarification. Unfortunately, I’ve not seen a response from any source.

Yesterday (10.08.19), a new review appeared which was clearly in breach of the Community Guidelines and several of us commented explaining how the Guidelines answered the poster's question. Seemingly legitimate responses were subsequently Deleted User fairly quickly yet the review remained until early afternoon today when it was quite rightly removed. Can you imagine the confusion this caused?

I have no intention of querying moderation here but, obviously, different people have different views on what is acceptable and what is not and it is that very difference and lack of guidance relating to comments which is causing a less than standardised approach.

Therefore, may I please ask for a definitive clarification of what is, or is not, permitted in comments on reviews to be included in the Guidelines? We, as posters, need to know what is acceptable to yourself and the moderators so that we can all sing from the same song sheet.

Regards.

Gallery

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164 replies

replied on 15/08/2019 09:06

Posted on 15/08/2019 09:06

We are talking within the chosen example.

Of which we really know naff all.

JayOutdoors replied on 15/08/2019 09:10

Member

JayOutdoors

Posted on 14/08/2019 21:39 by

Hey Jay

It's a few things I'm thinking.

I use a mobile for 99% of my post's, its the type that the screen goes right to the very edge. If I'm not careful I can accidentally touch the side and the phone then goes to home screen, resulting in lost post. So I'm in the habit of posting then editing, hence some times the quoted me doesnt match the posted me.

The big gaps are I think the forum not exactly working with android, or the type of software I have running. On another thread I wanted chapter titles, but the big gaps appeared and I couldn't remove them.

So it appears it's a mixture of my fat thumbs and forum and me!

Thank you for pointing it out, I'll have an experiment, see if I can sort things out so my posts appear better and dont take up nearly a whole page 😡.

Thanks again.

Darren

🙂

Edit, seems ok/better?

Posted on 15/08/2019 09:10

Thanks for explaining - posts showing OK/better now.

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JVB66 replied on 15/08/2019 09:13

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JVB66

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Posted on 15/08/2019 09:13

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Cornersteady replied on 15/08/2019 09:35

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Cornersteady

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Posted on 14/08/2019 22:17 by

I'm not interested per say whether the warden is right or wrong, I'm interested in the right for a member to air their views, appropriate language.

The rules or guidelines are in my opinion not stopping people complaining about wardens in a site review. That's why we are at different sides of the debate.

There has to be rules about how a member complains, agreed, but not a ban.

The example Corners chose highlighted "touring" non prebooking a thing held dear by some, on this site, at this time, didnt work.

No to emptying toilet, petty.

And again, manner, attitude, putting rules across without hurt.

Worthy things for a site review

Posted on 15/08/2019 09:35

No to emptying toilet, petty.

no it's the rules, as TW said get them changed or abide by them, or is that perhaps how you see rules you don't agree with - petty

And again, manner, attitude, putting rules across without hurt

And with that you have proved TW's statements that you believe the wardens are in the wrong every time and certainly in this case.

And as for:

The example Corners chose highlighted "touring" non prebooking a thing held dear by some, on this site, at this time, didnt work.

Really I have no idea what you are on about. Did I mention the word in quotation marks?

All we know is one side of a story, probably/maybe affected by these people not getting their own way, it could all be unfounded malicious lies, and the point you cannot grasp is that the club has a duty of care to its wardens to protect them from such things.

It could also offend and hurt both the wardens concerned, but as you have made jokes about if they are then they are in the wrong job (page 5) it may appear that does not enter your thinking?

Of course if they are true then that is unacceptable and a complaint is the only way to ensure the wardens are held to account. Quite simple as TW as said, follow the rules that you (one) has signed up to, don't just follow the ones you think are right and ignore the others.

I think that says it all to you.

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cyberyacht replied on 15/08/2019 10:18

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cyberyacht

Motorhomer

Posted on 14/08/2019 23:01 by

No to emptying toilet, petty.

I disagree. I have no desire to see CC sites used as a service centre. On a facility site we probably pay £8 a day to use site facilities and see no reason why those not using the site should have access.

Posted on 15/08/2019 10:18

That does seem somewhat akin to suggesting that when one wants, for instance, a metre length of pipe being told it only comes in 100 metre lengths and you must buy all of it.

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replied on 15/08/2019 10:27

Posted on 15/08/2019 10:27

More akin to going into a residents lounge in a hotel to buy a drink and being told 'It's a residents bar and, as you are not a resident we won't serve you'

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Cornersteady replied on 15/08/2019 10:29

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Cornersteady

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Posted on 15/08/2019 10:18 by cyberyacht

That does seem somewhat akin to suggesting that when one wants, for instance, a metre length of pipe being told it only comes in 100 metre lengths and you must buy all of it.

Posted on 15/08/2019 10:29

But the vast majority of 'shoppers' at that shop want to and are happy to buy it at 100m lengths. The price and length sold are written for everyone to see.

Therefore then if you don't want to buy it at that length you would go somewhere else that sells it by the meter in the first place wouldn't you? Rather than expect that shop to change its very successful practice just for you?

You are not forced, or must buy all of it, at all.

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JVB66 replied on 15/08/2019 10:57

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JVB66

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Posted on 15/08/2019 10:57

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replied on 15/08/2019 13:05

Posted on 15/08/2019 13:05

But the vast majority of 'shoppers' at that shop want to and are happy to buy it at 100m lengths. The price and length sold are written for everyone to see.

I've told 7 people today that we don't stock 25 metre hoses 'cos nobody wants them