Sites Directory and pitch charges

Agree brue. To me, there’s almost a complete lack of ownership around the ongoing issues, and we are left with a system that has sticking plasters applied to it every so often. Yes, it usable, if you persevere and find other ways around, but Members really do deserve something much better than this.
Whilst the old system didn’t do as much, it was so easy and a dream to use. I can’t help but think that the overall priority hasn’t been around providing a sleek quick experience for Members, it’s been more about finding something that ensures all the cash extraction equations and functions the Club wanted to focus on are a priority. Poor customer care in my opinion.

Interestingly David, and because I've got nothing better to do I looked up Damage Barton which is in the affiliated site bit and there you can see the old familiar and simple layout of the "old" system. I felt quite nostalgic for the olden days. 

(Agree TDA. Our posts crossed.)

 https://www.caravanclub.co.uk/club-sites/england/devon-and-cornwall/devon/damage-barton-caravan-club-site/

 

So easy brue to find a price. Scroll down, choose your period tariff, little bit of mental arithmetic, job done. 

But of course the Club wants full control over being able to alter prices, so we have to embrace progress.

I am absolutely convinced some folks are completely unaware how they are being manipulated🤷‍♀️ Like sheep over a cliff………

The user and all related content has been Deleted User

I agree with the sentiments of your post AD. 

I do think some of the problems are caused because the club member is wedded to only using CAMC sites and therefore has had their equilibrium upset. 

For us touring in the UK actually involves contacting the CL owner or Independent site manager by phone or email or occasionally using a booking system operated by either of them that will be far simpler than the Clubs. Even using booking systems abroad seem far easier than this one. Funnily enough the operating system that I use to make such bookings never causes a problem.

But, of course this discussion is only dealing with Club sites. The Club booking system is also very different from other organisations, with the exception perhaps of the C&CC, because it is dealing with a network of approaching 200 campsites. All different and with a wide range of prices. Booking a CL or single commercial site is not a direct comparison. The Club were faced with introducing a new booking system as we were told the old one was no longer supported, so things were bound to be different. Every system that was updated when I was working changed from the previous one and of course people complained that they liked the old system that didn't do as much! I suspect that members don't go onto the Club website and book dozens of sites in one go, I image the majority book a single campsite or a small number as the basis of a trip. The new website allows you to do this without starting again after every site. Unlike CL's and Commercial sites where you have to phone or email and perhaps have to wait for a reply or a return call, unlike a Club site where the information is there for you and the booking can be completed in a matter of minutes.

David

Im quite happy booking other sites. The only problem I've had with a commercial site recently was choosing exactly which pitch I wanted  every pitch was numbered and there were even details about the pitch slope on a 1-5 basis. OH was relieved when I chose a flat 0 level pitch....

Why? So what sort of numbers/% of membership do you think bother to read all the posts on here about how you and others have assisted in unravelling all of the foibles of the new system?

I haven't the foggiest, I don't like making assumptions. Perhaps you should ask the Club, they will know from their web stats?

peedee

Had all the prices been available, as in past issues of the SD, it would have been simplicity itself. However, given CAMC's desire to squeeze every last little bit of profit, the printing of the current pricing regime would result in a SD the size of 'War & Peace'. Dispensing with this has doubtless resulted in  both a cost saving and camouflage of the true scale of the escalation in prices.