Internet should be free

fernhill replied on 12/07/2021 18:55

Posted on 12/07/2021 18:55

Because of its location I recently stayed at a Camping and Caravan Club site. It was exactly as their strap line states "Friendly" its also had free internet on unlimited devices and good quality.
I then moved to a CMH site which was considerably more expensive on top of which i had to purchase internet and it was only valid for one device, the contrast could not have been more stark. Many members were grumbling and commenting.
Yes overall CMH sites are of better and more consistent quality in terms of facilities and grounds etc but paying for internet today is like living in the dark ages.
Free internet is ubiquitous; hotels, airports, shopping centres restaurants, pubs. even McDonalds. ...nearly everywhere except CMH sites

 

LLM replied on 13/07/2021 20:21

Posted on 13/07/2021 19:50 by JVB66

And that was where? Or just another dream you woke up fromsurprised

Posted on 13/07/2021 20:21

I would guess as it being Swiss Farm Touring and Camping.  You should give it a try John.

Cornersteady replied on 13/07/2021 22:05

Posted on 13/07/2021 20:08 by Tinwheeler

It's real, JV but there are always swings and roundabouts. Some things are free but there are downsides not mentioned. Why a site should charge a fee of a couple of quid simply for allowing you your book to give them your business beats me.🤷🏻‍♂️  Then there are deposits and cancellation T&Cs….. 

I guess it's down to the individual whether he prefers the swings or the roundabouts.

 

 

Posted on 13/07/2021 22:05

Yes a full +1. I've often shown that some sites have, in my view, horrendous T&C where one could lose all your payments if you cancel often  along time before arrival.

It always amazed me that people have to somehow 'boast' that the site they're on is so far better and cheaper than a club site.

Why? Is it the old people only use club sites because they don't know there's better out there line and those that use club sites need educating somehow?  I'm really happy that people find what they want and are happy, but maybe people who use club sites are happy too?

 

fernhill replied on 14/07/2021 11:46

Posted on 12/07/2021 20:26 by DavidKlyne

Internet is indeed free if using the Club website. Beyond that it is difficult to justify because we don't know  how many members use the Club WiFi. If 100% of members used the WiFi there could be an argument for including it in the site price but we don't know, do we? A free service would also be the lowest common denominator in terms of service. One of the reasons many of us use our smart phones to access far better internet via 4G.

David

Posted on 14/07/2021 11:46

1) you supply showers and toilets but not everyone uses them so your justification comment on how many members will use it is invalid

2) i have stayed at many sites where phone reception is poor let alone 4G/5G so VOIP is the only option.

3) when you stay at a Premier Inn you expect to pay for internet when you stay at a Hilton you do not, its certainly not poor quality and its already in the price. CMH are the best sites but prices are the highest already.

4) If walk around most sites the demographic is clear, good luck with attracting younger generations with this strategy. To quote the old cliche "If you dont implement or embrace change you will be the victim of it"...Think of all the big companies and brands who simply dont exist anymore, Kodak being an excellent example. Markets move and you should know that because its why you had to change the name of the club to attract more members

 

 

fernhill replied on 14/07/2021 12:33

Posted on 14/07/2021 12:09 by Tinwheeler

I don't think any of it was David's doing, Fernhill😀

Posted on 14/07/2021 12:33

indeed :-) ..but as moderator the role comes with responsibilities.

 

Tinwheeler replied on 14/07/2021 12:49

Posted on 14/07/2021 12:33 by fernhill

indeed :-) ..but as moderator the role comes with responsibilities.

 

Posted on 14/07/2021 12:49

Only to moderate fairly in line with the forum T&Cs. David is a volunteer forum mod and has nothing to do with the running of the club.

I agree it gets a little confusing at times when personal views are posted. 

young thomas replied on 15/07/2021 08:51

Posted on 13/07/2021 20:21 by LLM

I would guess as it being Swiss Farm Touring and Camping.  You should give it a try John.

Posted on 15/07/2021 08:51

LLM, yes that was the site and if demonstrating that a non club site can offer free wifi (the subject matter?) along with other additional amenities is 'boasting' then so be it..

Ive actually used both the Henley sites so feel able to make a comparison based on real experience rather than just trying to belittle someone elses post.

...and yes, we certainly did have to pay a £30 deposit....in fact, we paid one last year when our planned trip was cancelled due to covid. the site just rolled the deposit onto this visit so we didnt need one for this time....didnt seem too horrendous a deal to me.

we will be visiting again at New Year so have paid another £30 deposit for that trip, again, not a problem, we will go and the final bill will be reduced by said £30. yes, awful practice but there you go. 

we also had a continental winter sun break cancelled by covid and that deposit was also rolled over to our new booking for Jan next year. dreadful customer service, cant understand why we are going back to either site...

some folk have an aversion to deposits, some dont, however the earlier post showed that comparable sites, in near identical locations can offer, amongst other things, a free wifi service that works exceptionally well across a large site.

 

Comment from Community Manager: Part of post removed

SteveL replied on 15/07/2021 09:32

Posted on 15/07/2021 09:32

Looks very nice BB and we would certainly give it a try for our normal 2 / 3 day stop. However, with those T&C’s I would be wary about booking for a week / two weeks. Particularly at present.

Payment at least 7 days before or they reserve the right to cancel. Refund minus deposit from 14 - 2 days only if they can rebook the pitch. Full loss within two days and no refund if you leave early. That could make the free Wi-fi seem very expensive.😉

Rufs replied on 15/07/2021 09:38

Posted on 15/07/2021 08:51 by young thomas

LLM, yes that was the site and if demonstrating that a non club site can offer free wifi (the subject matter?) along with other additional amenities is 'boasting' then so be it....but what a strange word for someone to use....somehow trying to make the comparison sound invalid and unworthy.

if that's someone's view of a factual comparison then thats upto them, but then Ive actually used both the Henley sites so feel able to make a comparison based on real experience rather than just trying to belittle someone elses post.

...and yes, we certainly did have to pay a £30 deposit....in fact, we paid one last year when our planned trip was cancelled due to covid. the site just rolled the deposit onto this visit so we didnt need one for this time....didnt seem too horrendous a deal to me.

we will be visiting again at New Year so have paid another £30 deposit for that trip, again, not a problem, we will go and the final bill will be reduced by said £30. yes, awful practice but there you go. 

we also had a continental winter sun break cancelled by covid and that deposit was also rolled over to our new booking for Jan next year. dreadful customer service, cant understand why we are going back to either site...

some folk have an aversion to deposits, some dont, however the earlier post showed that comparable sites, in near identical locations can offer, amongst other things, a free wifi service that works exceptionally well across a large site.

...however, despite my 'observations' i doubt those generous respondents to my post will ever get to try SF when theres a 'perfectly good' club site just a bit further out of town.

no problem with that at all, im sure anyone who visits will enjoy it

......and the clubs top class (paid for) wifi.

Posted on 15/07/2021 09:38

Likewise...dont see any problem with deposits, we paid £30 last September for a site we will hopefully be visiting this coming September, site has previously rolled over deposits. Somehow £30 in the grand scheme of things does not seem to me to be worth bothering about some 12 months later if you loose it.undecided

cant remember whether wifi was free or not, never use it laughing

young thomas replied on 15/07/2021 09:49

Posted on 15/07/2021 09:32 by SteveL

Looks very nice BB and we would certainly give it a try for our normal 2 / 3 day stop. However, with those T&C’s I would be wary about booking for a week / two weeks. Particularly at present.

Payment at least 7 days before or they reserve the right to cancel. Refund minus deposit from 14 - 2 days only if they can rebook the pitch. Full loss within two days and no refund if you leave early. That could make the free Wi-fi seem very expensive.😉

Posted on 15/07/2021 09:49

Steve, yes it is nice, very nice in fact...

but as Rufs says, you can get all hung up on this sort of deposit T/C thing and end up going to places/sites you might not have picked, all things being equal...

we go to sites because they fit a good combination of location and facilities.

in the case of SF over Henley Four Oaks, the £30 (which obviously we didnt lose because we actually went...) pales as the two sites offer different levels of service/facs..

if the £30 was a 'risk' (as seen by some) it was worth it for us....as we went.. and made use of those extra facilities....for the same price.

its interesteing how, whenever anyone makes a non club recommendation or comparison, there is an instant effort to 'defend' the club from the (obvious) 'slight' thats just been inflicted upon it....it was just a post about free wifi, but some get very defensive, very quickly.

either way, its a great site, with top class facilities and for those who choose it great, and for those who choose HFO thats great, too....

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