Refunds on Deposits

Posted on 21/01/2023 13:50 by billnk

In desperation I rang the club and was told refunds take 7-14 days. Clearly mine is going to be the longer of those timescales. Que sera!

Posted on 26/01/2023 14:20 by billnk

So, having made 2 phone calls, each one telling me to wait the 14 days, I arrived at the 14th day and still no refund.

Thus phone call No 3 was made; to be told that as it was a booking made during the first day of the new system (everyone remember that joy!) the booking had failed and had to be made manually - news to me as I just got the standard confirmation a couple of days later.  As a failed booking it had to be refunded manually too, but it had fallen through the net and was overlooked.  Cue another 14 day wait to get my money back. 

Come on C&MC this is just not good enough - even your manual systems are failing!

Posted on 26/01/2023 15:09 by Takethedogalong

Do a Trust pilot review, people need to know how bad things are. Club is badly letting its Members down😡

Posted on 26/01/2023 14:20 by billnk

So, having made 2 phone calls, each one telling me to wait the 14 days, I arrived at the 14th day and still no refund.

Thus phone call No 3 was made; to be told that as it was a booking made during the first day of the new system (everyone remember that joy!) the booking had failed and had to be made manually - news to me as I just got the standard confirmation a couple of days later.  As a failed booking it had to be refunded manually too, but it had fallen through the net and was overlooked.  Cue another 14 day wait to get my money back. 

Come on C&MC this is just not good enough - even your manual systems are failing!

Posted on 26/01/2023 18:01 by Arch

If you paid by credit card give your card provider a call they may put in a dispute then refund you the deposit paid and they will take it up with the club, you've waited far longer tha a resonable time.