Refunds on Deposits
26 replies
brue replied on 19/01/2023 18:47
billnk replied on 21/01/2023 13:50
DavidKlyne replied on 21/01/2023 14:23
Posted on 21/01/2023 13:50 by billnkIn desperation I rang the club and was told refunds take 7-14 days. Clearly mine is going to be the longer of those timescales. Que sera!
Posted on 21/01/2023 14:23
I suppose it depends what system is in place in order to process the refund. One would have thought it would have been authorised and done on the spot. However if its a manual system meaning it has to be done by a different team it is possible that is where the delay is. Fingers crossed that it doesn't take as long as that.
David
billnk replied on 26/01/2023 14:20
Posted on 26/01/2023 14:20
So, having made 2 phone calls, each one telling me to wait the 14 days, I arrived at the 14th day and still no refund.
Thus phone call No 3 was made; to be told that as it was a booking made during the first day of the new system (everyone remember that joy!) the booking had failed and had to be made manually - news to me as I just got the standard confirmation a couple of days later. As a failed booking it had to be refunded manually too, but it had fallen through the net and was overlooked. Cue another 14 day wait to get my money back.
Come on C&MC this is just not good enough - even your manual systems are failing!
brue replied on 26/01/2023 14:55
Takethedogalong replied on 26/01/2023 15:09
Posted on 26/01/2023 14:20 by billnkSo, having made 2 phone calls, each one telling me to wait the 14 days, I arrived at the 14th day and still no refund.
Thus phone call No 3 was made; to be told that as it was a booking made during the first day of the new system (everyone remember that joy!) the booking had failed and had to be made manually - news to me as I just got the standard confirmation a couple of days later. As a failed booking it had to be refunded manually too, but it had fallen through the net and was overlooked. Cue another 14 day wait to get my money back.
Come on C&MC this is just not good enough - even your manual systems are failing!
Hja replied on 26/01/2023 15:37
Posted on 26/01/2023 15:09 by TakethedogalongDo a Trust pilot review, people need to know how bad things are. Club is badly letting its Members down😡
brue replied on 26/01/2023 16:01
Arch replied on 26/01/2023 18:01
Posted on 26/01/2023 14:20 by billnkSo, having made 2 phone calls, each one telling me to wait the 14 days, I arrived at the 14th day and still no refund.
Thus phone call No 3 was made; to be told that as it was a booking made during the first day of the new system (everyone remember that joy!) the booking had failed and had to be made manually - news to me as I just got the standard confirmation a couple of days later. As a failed booking it had to be refunded manually too, but it had fallen through the net and was overlooked. Cue another 14 day wait to get my money back.
Come on C&MC this is just not good enough - even your manual systems are failing!
Tinwheeler replied on 26/01/2023 18:29
Posted on 26/01/2023 18:01 by ArchIf you paid by credit card give your card provider a call they may put in a dispute then refund you the deposit paid and they will take it up with the club, you've waited far longer tha a resonable time.
Posted on 26/01/2023 18:29
Good idea. Section 75 only applies if the disputed sum is over £100 but Chargeback for smaller sums may be useful.
https://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback-abZ2d4z3nT8q
billnk
Caravanner