Refunds on Deposits

CHARGEBACK: thanks for that info, it was under £100 but I might fall foul of the 120 day rule as it was 12 September when I originally booked. Which would be faster do you think, wait for C&CM to fulfil their duty or the card company?? Will ring my card provider tomorrow to ask.

Sounds like you are outside 120 days but there’s no harm in asking the card company and then telling CAMC you’re in discussion about Chargeback😗

Why not email Nick Lomas and/or raise a formal complaint?

@Tinwheeler: thank you so much for that pointer.  My credit card has a pro-forma sheet to fill in on its website.  So easy to complete (point to note - keep hold of your cancellation notification as they ask for those details; also when the transaction was made - got that from the old statement).  Of course they ask what action you have taken to get the refund.

This was a useful exercise for other transactions as I didn't know about it; only Section 75 (courtesy of Martin Lewis, lol).

I know it's not a lot of money but I feel I've waited long enough, and others on here seem to support me. 

Thanks everyone who posted comments - hope my experience helps others (beware of those early bookings, seems that brue got a better experience as his was an automatic refund - presumably the booking was made once the system got a little better??)

You are very welcome but it was Arch who triggered my thought processes.

Good luck!

I didn't get a better experience but I sent strong messages off to "whom it may concern" and I actually got a call from the accts dept although in the end it was resolved quickly after my initial problems were highlighted. The money was then refunded promptly and I hope yours will be too after such a long wait. It is the readiness to help and resolve the issue that is paramount in a good accounting system.

You've all got me worried now. I had to cancel a June booking yesterday which I had made in October and a screen popped up very briefly re the deposit saying "payment failed". It then reverted to the home booking screen. Fortunately I have received an email confirming cancellation and a ref number but no mention of the refund. I guess I can either wait 14 days or try phoning to get confirmation that it is at least being processed.

It's one thing paying deposits and quite another struggling to get them back if outside the 21 days.

Is there a stated timescale in the booking T&Cs for the return of deposits? I have had a quick look but didn't see anything, I might have missed something. 

No I don't think so unfortunately.

I'm hoping my experience is a rare occurrence and deposits are normally refunded promptly.

It isn’t just CAMC, the mighty PayPal took almost a month to refund one of my ‘bad purchases’, it is quite annoying considering our money disappears instantaneous when paying🤷🏻‍♂️

UPDATE: filled my chargeback application in yesterday, provided copy of the cancellation notice, card refunded by by card company this morning. Guess C&MC will need to explain themselves to the card company now.  Thanks again to Tinwheeler and Arch for pointing this process out.  At least we know we have fallback position if C&MC can't get their act together.