Refunds on Deposits
26 replies
billnk replied on 26/01/2023 21:24
Posted on 26/01/2023 21:24
CHARGEBACK: thanks for that info, it was under £100 but I might fall foul of the 120 day rule as it was 12 September when I originally booked. Which would be faster do you think, wait for C&CM to fulfil their duty or the card company?? Will ring my card provider tomorrow to ask.
Tinwheeler replied on 26/01/2023 21:38
Posted on 26/01/2023 21:24 by billnkCHARGEBACK: thanks for that info, it was under £100 but I might fall foul of the 120 day rule as it was 12 September when I originally booked. Which would be faster do you think, wait for C&CM to fulfil their duty or the card company?? Will ring my card provider tomorrow to ask.
billnk replied on 27/01/2023 10:13
Posted on 27/01/2023 10:13
@Tinwheeler: thank you so much for that pointer. My credit card has a pro-forma sheet to fill in on its website. So easy to complete (point to note - keep hold of your cancellation notification as they ask for those details; also when the transaction was made - got that from the old statement). Of course they ask what action you have taken to get the refund.
This was a useful exercise for other transactions as I didn't know about it; only Section 75 (courtesy of Martin Lewis, lol).
I know it's not a lot of money but I feel I've waited long enough, and others on here seem to support me.
Thanks everyone who posted comments - hope my experience helps others (beware of those early bookings, seems that brue got a better experience as his was an automatic refund - presumably the booking was made once the system got a little better??)
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Tinwheeler replied on 27/01/2023 10:23
Posted on 27/01/2023 10:13 by billnk@Tinwheeler: thank you so much for that pointer. My credit card has a pro-forma sheet to fill in on its website. So easy to complete (point to note - keep hold of your cancellation notification as they ask for those details; also when the transaction was made - got that from the old statement). Of course they ask what action you have taken to get the refund.
This was a useful exercise for other transactions as I didn't know about it; only Section 75 (courtesy of Martin Lewis, lol).
I know it's not a lot of money but I feel I've waited long enough, and others on here seem to support me.
Thanks everyone who posted comments - hope my experience helps others (beware of those early bookings, seems that brue got a better experience as his was an automatic refund - presumably the booking was made once the system got a little better??)
brue replied on 27/01/2023 12:05
Posted on 27/01/2023 10:13 by billnk@Tinwheeler: thank you so much for that pointer. My credit card has a pro-forma sheet to fill in on its website. So easy to complete (point to note - keep hold of your cancellation notification as they ask for those details; also when the transaction was made - got that from the old statement). Of course they ask what action you have taken to get the refund.
This was a useful exercise for other transactions as I didn't know about it; only Section 75 (courtesy of Martin Lewis, lol).
I know it's not a lot of money but I feel I've waited long enough, and others on here seem to support me.
Thanks everyone who posted comments - hope my experience helps others (beware of those early bookings, seems that brue got a better experience as his was an automatic refund - presumably the booking was made once the system got a little better??)
Posted on 27/01/2023 12:05
I didn't get a better experience but I sent strong messages off to "whom it may concern" and I actually got a call from the accts dept although in the end it was resolved quickly after my initial problems were highlighted. The money was then refunded promptly and I hope yours will be too after such a long wait. It is the readiness to help and resolve the issue that is paramount in a good accounting system.
Quantox replied on 28/01/2023 08:19
Posted on 28/01/2023 08:19
You've all got me worried now. I had to cancel a June booking yesterday which I had made in October and a screen popped up very briefly re the deposit saying "payment failed". It then reverted to the home booking screen. Fortunately I have received an email confirming cancellation and a ref number but no mention of the refund. I guess I can either wait 14 days or try phoning to get confirmation that it is at least being processed.
It's one thing paying deposits and quite another struggling to get them back if outside the 21 days.
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brue replied on 28/01/2023 08:52
Quantox replied on 28/01/2023 10:26
Posted on 28/01/2023 08:52 by brueIs there a stated timescale in the booking T&Cs for the return of deposits? I have had a quick look but didn't see anything, I might have missed something.
Rocky 2 buckets replied on 28/01/2023 11:06
billnk replied on 28/01/2023 11:08
Posted on 28/01/2023 11:08
UPDATE: filled my chargeback application in yesterday, provided copy of the cancellation notice, card refunded by by card company this morning. Guess C&MC will need to explain themselves to the card company now. Thanks again to Tinwheeler and Arch for pointing this process out. At least we know we have fallback position if C&MC can't get their act together.
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