Problem connecting to Club Wifi

It is interesting that the Club has never given, to my knowledge, any information on the number of users of Club WiFi? Given that they are paying a lot to have the system ungraded on lots of sites it does seem they are in it for the long run? When I use my phone and have to log in using that connection on my laptop I can see many other people on site using their own data and those signals are probably only those immediately around me.

It could be a lost leader in the sense that they feel they have to provide access to Club services which can be done free via site WiFi.

David

Sorry about the long delay in coming back on this. We wasted two or three hours of our holiday sorting it, with long calls to the helpline. To be fair, for the purpose of this holiday, it wasn't critical but sometimes I combine holidays with work and need to be able to get online, so I wanted to sort it.

I seem to have been stuck in some sort of glitch whereby I was still connected to my previous session but wasn't showing as such and had no way of disconnecting. Three different helpline people tried to help. None of them could even see me as connected or disconnect me. They were baffled. 

Eventually, when I asked for a refund, they decided to delete me completely, let me create my account again from scratch and then restart my year's subscription again. This worked and got me back online. 

Somewhere in all of this, I discovered that you are supposed to type logout.net into your browser URL and then log out before shutting down your device. I hadn't done that but I did it since and didn't have any more problems.

Thanks for all your advice.

I have forgotten my login password how do I get to long back in 

The log in details would have been sent in an email when you purchased the WiFi. If all else fails I am sure that Air Angel, the Club providers, would help but I don't know what details the would need. 

David

It’s a while since I used it, but isn’t there a forgot password option. I sure I remember seeing one. If it’s like many other providers you select that and follow the instructions. Usually putting in the email address you used to register. If they find a matching one, they send a reset link.