Problem connecting to Club Wifi

Finnberrys replied on 09/03/2022 16:31

Finnberrys

Posted on 09/03/2022 16:31

We're staying at Durham Grange club site and earlier in the week I paid for a year's Wifi subscription. It worked fine on Monday and most of yesterday and then, suddenly, I can't log in. I can connect to the Wifi but when I try to log in, I get a pink banner saying that I'm already logged in and access is denied. I can't use Internet. I've tried entering logout.net and logout.com in the url and neither does anything. I've tried connecting on my phone instead but the same happens. I've rung support (India, I presume) twice and am now waiting for them to call me back. They can only suggest what I've already tried: restarting my computer, clearing the cache, etc. Nothing seems to work.

Has anyone else had this issue? Does anyone know of a solution? £30 seemed quite a lot for a year's internet but it's certainly a lot for 2 days!

Gallery

25 replies

SteveL replied on 09/03/2022 17:00

Member

SteveL

Motorhomer

Posted on 09/03/2022 17:00

I have not used it for some time but I have had that problem. I left it a few hours and it resolved itself. You've done everything you can, if its not sorted by tomorrow, I would ask for your money back as they are not supplying the service you are paying for. When you tried on your phone it should have put a box up you are logged in on another device, do you want to log off and connect on this one. Or it certainly did when I last used it. The support people should be able to log you off from their end, when you get to speak to them again.

Tinwheeler replied on 09/03/2022 17:18

Tinwheeler

Campervanner

Posted on 09/03/2022 17:18

Finns, don’t take any nonsense from Air Angel and insist on a refund. Site wifi is rubbish and I’m sorry you find yourself in this position.

brue replied on 09/03/2022 17:47

Member

brue

Motorhomer

Posted on 09/03/2022 17:47

Keep phoning, I presume you're using this number...LINK it's supposed to help you 24/7 (and then do as suggested if you're not getting the service you've paid for!)

JollyKernow replied on 09/03/2022 18:45

Member

JollyKernow

Motorhomer

Posted on 09/03/2022 16:31 by Finnberrys

We're staying at Durham Grange club site and earlier in the week I paid for a year's Wifi subscription. It worked fine on Monday and most of yesterday and then, suddenly, I can't log in. I can connect to the Wifi but when I try to log in, I get a pink banner saying that I'm already logged in and access is denied. I can't use Internet. I've tried entering logout.net and logout.com in the url and neither does anything. I've tried connecting on my phone instead but the same happens. I've rung support (India, I presume) twice and am now waiting for them to call me back. They can only suggest what I've already tried: restarting my computer, clearing the cache, etc. Nothing seems to work.

Has anyone else had this issue? Does anyone know of a solution? £30 seemed quite a lot for a year's internet but it's certainly a lot for 2 days!

Posted on 09/03/2022 18:45

Evening

Pay a visit to the site staff when reception is open. We have another number to call if (only if you couldn’t get your issue fixed with your supplied number as they will ask for reference) they may be able to help further.

1 person likes this

JVB66 replied on 09/03/2022 18:57

Member

JVB66

Caravanner

Posted on 09/03/2022 18:45 by JollyKernow

Evening

Pay a visit to the site staff when reception is open. We have another number to call if (only if you couldn’t get your issue fixed with your supplied number as they will ask for reference) they may be able to help further.

JK

Posted on 09/03/2022 18:57

I understand that Air Angel is now part of a larger supplier of internet packages to companies as per the caravan club ltd

Brian1 replied on 09/03/2022 20:22

Member

Brian1

Caravanner

Posted on 09/03/2022 20:22

For most sites, a better option is to use your phone as a Mobile Hotspot (assuming you have an airtime contract that has plenty of data usage on it, of course). There aren't many sites where the mobile signal is poor, these days - and when it is, the site wifi is likely to be rubbish too!

JollyKernow replied on 10/03/2022 08:36

Member

JollyKernow

Motorhomer

Posted on 09/03/2022 18:57 by JVB66

I understand that Air Angel is now part of a larger supplier of internet packages to companies as per the caravan club ltd

Posted on 10/03/2022 08:36

Morning

You May well be correct jvb, but that really doesn’t help Finberries with their issue.

JVB66 replied on 10/03/2022 08:45

Member

JVB66

Caravanner

Posted on 10/03/2022 08:36 by JollyKernow

Morning

You May well be correct jvb, but that really doesn’t help Finberries with their issue.

JK

Posted on 10/03/2022 08:45

I will if a new system is now in operation and EGH are not as seems quite often these days , updating any new information 🤔

I had an email advising of the change of ownership 👍

Ps glad you have confirmed that site offices with on site WiFi have an alternative Tel no as on two occasions I have been informed by site staff that site WiFi is nothing to do with them you need to ring Air Angel that was after I had done so,🤔☹️