New Site Booking System

DavidKlyne replied on 25/11/2021 11:54

Posted on 25/11/2021 11:54

The Club have released more details of the new Booking System here 

There are still finer details still to be arrived but the link (thanks Harry) sets out how the new system will work.

I have closed the previous thread on when we will get details of the new booking system and opened this one to allow comments specifically on the new system rather than discussing what they might be.

David

JVB66 replied on 29/11/2021 12:50

Posted on 29/11/2021 12:34 by SteveL

I can’t see it making any difference to how we book, we like to plan well in advance for our tours in the UK. The main difference will be that the CAMC won’t be my automatic go to choice, as it was in the past. I would imagine that could  apply to a significant proportion of the membership. Wether the CAMC loose bookings as a result, only time will tell. Initially I doubt it will make any difference due to the high numbers still preferring to stay in the UK. In the longer term as things hopefully normalise, I think it will.

Posted on 29/11/2021 12:50

You could well be correct, looking at the ccc sites  I have looked at their sites and it it seems they nearly always have availbility , is it , that the booking system discourages bookings early

EmilysDad replied on 29/11/2021 13:46

Posted on 29/11/2021 12:50 by JVB66

You could well be correct, looking at the ccc sites  I have looked at their sites and it it seems they nearly always have availbility , is it , that the booking system discourages bookings early

Posted on 29/11/2021 13:46

...  is it , that the booking system discourages bookings early

maybe it just discourages the speculative booker or maybe paying a deposit dissuades more people than choosing pitch type attracts.

SteveL replied on 29/11/2021 14:13

Posted on 29/11/2021 12:50 by JVB66

You could well be correct, looking at the ccc sites  I have looked at their sites and it it seems they nearly always have availbility , is it , that the booking system discourages bookings early

Posted on 29/11/2021 14:13

We have only been members since Covid and when we have been on sites they have always seemed as full as this club. Wether they fill up later than the CAMC I have no idea, as we have always booked well in advance. One thing is certain, their current pricing policy for us oldies makes them much cheaper that this club, at more or less all the times we want to use them. Once the they are both charging deposits, the CAMC looses its USP, whilst the C&CC still has a very good one. 

young thomas replied on 29/11/2021 15:10

Posted on 29/11/2021 11:07 by DavidKlyne

BB

By your own admission you booked two weekends knowing that you would cancel one of them. So I imagine you could be classed as serial booker but under current T&C's you have not broken any rules? Under the deposit system you could still do the same but, no doubt, having to pay two deposits upfront would be a disincentive? It will be for many but not for all. The problem with doing as you suggest of moving the cancellation period from 72 hours to 3 weeks is that you are still free to book speculatively the only difference being that you have to decide to cancel much earlier which really is not a disincentive. I think there is a difference with a member booking their main summer holiday for two weeks in the summer, so one booking, and somebody that books multiple weekends at the same site with the intention of only taking up a proportion of those bookings. I don't know the reasoning behind the Club decision, anymore than  I imagine you do but it seems a major change to embark on if the background information they are seeing from their stats doesn't indicate that change is needed. I am more than happy with the current system but can live with the change if that is all that is on offer, as I am sure many others will. If it does mean members have greater availability I am sure people will warm to the idea of deposits.

David

Posted on 29/11/2021 15:10

"By your own admission you booked two weekends knowing that you would cancel one of them. So I imagine you could be classed as serial booker..."

For the record, what I posted was this....."it was likely that I would only take up one....but possibly both.."....had other diary timings been better aligned we would have used both...we actually went a 2nd time but in another booking..

my point re the 72 hrs v 21 days is that those cancelled pitches will be available to far more folk...incl those who need a bit more time t9 arrange things (work/kids) rather than just us lucky folk who can go at the drop of a hat.

re deposits ...if they're refundable upto a certain cutoff point, then double booking and dropping one with the valid period (21 days?) won't change much.

either way, how will the club (anyone?) know if a dropped booking is/isn't done for a valid reason?

Goldie146 replied on 29/11/2021 15:14

Posted on 29/11/2021 15:14

Pay when you book, or pay when you go - you still have to pay sometime, and as far as I'm concerned it may as well be when we book. But I realise this suits us as we only have one main holiday a year (with maybe two weekends), whereas those with more complicated itineraries will maybe reconsider.

Tomorrow night we're having a "free" night out - going to a gig we booked 6 months ago. It will feel free as the nearly £100 (2 tickets) left the account months ago.

cyberyacht replied on 29/11/2021 15:28

Posted on 29/11/2021 15:28

Given the perceived speculation on the purpose of the changes made by CAMC, we do appear to have achieved the 'sledgehammer and nut' scenario. The flying shrapnel from the aforesaid nut will, it seems, inflict some unexpected damage.

peedee replied on 29/11/2021 15:32

Posted on 29/11/2021 15:32

my point re the 72 hrs v 21 days is that those cancelled pitches will be available to far more folk...incl those who need a bit more time t9 arrange things (work/kids) rather than just us lucky folk who can go at the drop of a hat.

But it would not stop excessive cancellation which is what the Club is concerned about.

re deposits ...if they're refundable upto a certain cutoff point, then double booking and dropping one with the valid period (21 days?) won't change much.

Depends on the terms and conditions, in any case I don't think many will go down that route when there is a price to be paid upfront.

peedee

DavidKlyne replied on 29/11/2021 15:36

Posted on 29/11/2021 11:35 by eurortraveller

Is it to do with cash flow for the business? The finance director will be pleased to have customers paying deposits in advance as they make their reservations.

Posted on 29/11/2021 15:36

ET

Had the decision been made in the light of COVID maybe that would have been a consideration? However I think this has been on the cards way before. Until or if the Club give us detailed reasons (unlikely) for the decision we won't know and speculation will continue as to the real reasons. I can't see any obvious reasons for the need to improve cash flow unless the cancellation problem is far worse than we think it is?

David

DavidKlyne replied on 29/11/2021 15:48

Posted on 29/11/2021 15:10 by young thomas

"By your own admission you booked two weekends knowing that you would cancel one of them. So I imagine you could be classed as serial booker..."

For the record, what I posted was this....."it was likely that I would only take up one....but possibly both.."....had other diary timings been better aligned we would have used both...we actually went a 2nd time but in another booking..

my point re the 72 hrs v 21 days is that those cancelled pitches will be available to far more folk...incl those who need a bit more time t9 arrange things (work/kids) rather than just us lucky folk who can go at the drop of a hat.

re deposits ...if they're refundable upto a certain cutoff point, then double booking and dropping one with the valid period (21 days?) won't change much.

either way, how will the club (anyone?) know if a dropped booking is/isn't done for a valid reason?

Posted on 29/11/2021 15:48

BB

I wasn't trying to make it personal I was just using your scenario to illustrate my reply. The point about deposits be they refundable or not is the fact that you pay them up front and I suspect many members will be reluctant to do that unless they are as sure as they can be that they will complete the booking. If you have to pay towards something up to a year ahead it does tend to concentrate the mind especially if you are making a lot of bookings?

What happens to deposits under the new system we don't yet have all the details. It suggests that if cancelled 21 days before arrival on site it will be refunded which seems straightforward enough. No doubt the Club will monitor that? What happens if you cancel within the 21 days because of some problem we don't yet know. Perhaps there won't be a refund option (unless the site is closed by the Club or some Government intervention?) Maybe the if the reason is felt worthy enough the deposit might be held against another booking?

David

JVB66 replied on 29/11/2021 15:49

Posted on 29/11/2021 15:36 by DavidKlyne

ET

Had the decision been made in the light of COVID maybe that would have been a consideration? However I think this has been on the cards way before. Until or if the Club give us detailed reasons (unlikely) for the decision we won't know and speculation will continue as to the real reasons. I can't see any obvious reasons for the need to improve cash flow unless the cancellation problem is far worse than we think it is?

David

Posted on 29/11/2021 15:49

With the high rates of pitch usage this year (and last)cashflow  would not be a problem at this time,? it may be in the future if members decide that the new booking system is not USP they have been used to or joined for  as there are plenty more other options out there as we are so often advised by some posters surprised

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