New booking system with deposits

Posted on 22/08/2022 15:17 by fatbelly

Guys I have looked through approx 65% of the 465 posts oaths topic but can't find what I want. Can someone please tell me how the booking and deposit system is going to change.

Thanks 

Posted on 22/08/2022 15:55 by

I've just looked and the FAQ's and found the following.  Can't work out what it means.  If I arrive expecting to go on a grass pitch for a certain price only to find that they are closed, perhaps to wet, and the only alternative is a full fat fully serviced pitch will I be able to use the alternative for the grass pitch price or will CC Ltd want more of my hard earned?

The FAQ:

What happens if my pre-booked pitch type is not available, for example, due to adverse weather conditions?

The possibility of you not being able to be accommodated on your booked pitch type will continue to be managed on a case by case basis by our site staff. If pitches are taken off sale by us due to adverse weather conditions or other operational reasons, you will be offered a refund or an amendment to either another pitch type or an alternative Club campsite.

 

Posted on 22/08/2022 16:10 by Tinwheeler

Translation of "case by case basis" means "we'll make it up as we go along".

If there’s no HS pitch available, tough luck, you can’t stay. If there is a HS, they’ll try to charge you for it unless you make a big fuss at reception when the office is full of other people trying to book in. 😈

Posted on 22/08/2022 16:10 by Tinwheeler

Translation of "case by case basis" means "we'll make it up as we go along".

If there’s no HS pitch available, tough luck, you can’t stay. If there is a HS, they’ll try to charge you for it unless you make a big fuss at reception when the office is full of other people trying to book in. 😈

Posted on 22/08/2022 17:14 by Arch

Last year a number of sites closed or reduced grass pitches due to wet weather I spoke to a couple of members who had a phone call the evening before informing them they would not have a pitch and offered an alternative site or refund.

Posted on 22/08/2022 17:50 by brue

Every year there is a possibility that some sites can't cope with adverse weather conditions, we've had breaks cancelled or postponed I think this is something most of us are used to and it's part of the system already. It's nothing new!