New booking system with deposits

Posted on 22/08/2022 15:55 by

I've just looked and the FAQ's and found the following.  Can't work out what it means.  If I arrive expecting to go on a grass pitch for a certain price only to find that they are closed, perhaps to wet, and the only alternative is a full fat fully serviced pitch will I be able to use the alternative for the grass pitch price or will CC Ltd want more of my hard earned?

The FAQ:

What happens if my pre-booked pitch type is not available, for example, due to adverse weather conditions?

The possibility of you not being able to be accommodated on your booked pitch type will continue to be managed on a case by case basis by our site staff. If pitches are taken off sale by us due to adverse weather conditions or other operational reasons, you will be offered a refund or an amendment to either another pitch type or an alternative Club campsite.

 

Posted on 23/08/2022 09:14 by brue

Not come across that Steve I would think tent campers wouldn't be too happy? Usually I find that there's more likely to be grass pitches only, left over on popular sites. Hence all the grass discounts etc.

Posted on 23/08/2022 09:21 by brue

So to be clear, grass pitches were available but you couldn't book them?

Posted on 23/08/2022 09:19 by SteveL

I don’t think it would affect tent campers brue. They are not going to impact as much on the grass. It just wouldn’t let me book a 3.5 tonne MH on anything other than HS for an early May arrival. Might have been different if I had tried July.

Posted on 23/08/2022 08:21 by SteveL

We don’t yet know what this new booking site will look like. Perhaps it won’t show you that grass is available, dependent on vehicle type and how far in advance you are booking. This would reduce the risk of having to cancel someone who has booked months before. 
This certainly happens with the C&CC when booking 10 months ahead. The only pitches on offer for a MH  were hardstanding, although if I changed our outfit type, grass appeared. As I was after HS it wasn’t an issue, however if I had wanted grass I would have had to leave booking until much later. When I’ve been looking closer to departure for a few days away, grass has been offered as an option, but not always HS.

Posted on 23/08/2022 09:32 by

Like Brue, I have never come across the problem you describe.

There are some C&CC sites where motorhomes, not even small camper vans, are allowed on grass pitches, at any time of year; Blackmore comes to mind.  Even though it is next to the CAMC Malvern site, where grass pitches can be used by motorhomes, the C&CC will not change its policy.