New booking issue

Anything appears to be possible with the current system 🙄

Not sure how you couldn't add an adult when booking C but when you arrive at site inform the site staff how many people and they will be added on, the only charge will be for the additional people.

JK

Doesn't edit the basket take you back to the beginning of your booking where you can change the numbers?

peedee

Don't wish to hijack the OP's thread but whilst on the subject of the new booking system. I am confused about whether you leave the payment box ticked or unticked if you are happy for the money to be paid the night before you arrive on site? I read it that if I left it ticked I would pay before arrival but the booking confirmation (via the web, no email as yet) and looking at site bookings via my profile it says pay on arrival? 

David

Box ticked means autopay DK. If you come out of that page for something then go back the box will be ticked so remember to untick before paying deposit.

JK

I’m pretty sure on the bookings I’ve made this year that I unticked the box in order to pay on arrival, although I think people have commented that the tick can reappear at some point, so best to check and untick it again before you confirm the booking.

Thanks for clarification JK. We might be using a Club Site late September, and I will be coming and going, so it’s our intention to only book for one person. I will pay for me on arrival each time.

JK

That was how I read the instructions and I am happy for the payment to come out automatically but the confusing thing is that the onscreen confirmation, and the screen shot I have taken,  says pay on arrival. As yet, several hours after booking, I have no email confirmation although I note from a previous booking they now seem to come overnight? It's not a major issue either way but there shouldn't be any confusion.

David

Just an update. After I fired off an email to the Club questioning about the lack of email confirmation and confusion about ticking the box or not ticking the box, low and behold I received my booking confirmation, albeit two days after the event. It does seem that the left hand is not sure what the right hand is doing. Website booking reference say pay on arrival and the email booking confirmation says as per my instructions my CC will be debited with the balance before arrival, so as Bandgirl says  leave the box ticked and it will come out before you arrive on site despite the mixed messages!

David

The whole confirmation and payment process needs looking at in my opinion. I have had the same as you, in that it flags up payment on arrival at the end of making a booking despite the box being ticked for payment before. Whilst the email shows that I have opted for payment the day before. Although in my case the emails arrived soon after making the booking. Upcoming bookings always shows payment due on arrival, until they take the money. Payment so far has been taken the morning before, except when they apparently had an issue for a few days and nobodies was taken.

Even the email confirmation you get when they take the money is confusing. It is headed holiday confirmation and there is a load of information including details about cancelling before 21 days, that has no relevance. At the bottom, below a big green banner, there is a pdf which you have to open to get further info. Amongst other things this tells you the total price and that the booking has been paid in full. Nothing about what they have actually debited you that morning. It is necessary to check mobile banking to confirm they have only taken the residual not the full amount.

All in all not very well thought out.