New booking issue

Also remember if you have a new bank card after paying a deposit there is no way to update your details (same with C&Cc) so you'll be paying on arrival.

That happened to us during covid when automatic payment was obligatory. Phoned the C&CC and they took an extra £1 deposit and that updated the card details. They had to do it for each of our four bookings though. No idea if you can do that with the CAMC. Although given that receptions are open again, it’s probably simpler  to pay on arrival.

I think by and large the members on this forum do genuinely try to suggest changes and solutions that would improve the booking system. It is a shame that the Club have not invited a small group from amongst us to go through the booking system line by line so the Club understand the frustrations it can cause. To most of us it requires some quite simple changes to improve the experience. How practical those changes are we don't know unless the Club engage with us. I don't suppose its going to happen but we can live in hope!

David

David K - I've had the same experience as you.  I booked Sandringham for Christmas on Sunday and have still not had an email confirming the booking although it's shown in "My Bookings" in my profile. Bearing in mind my recent post about Sandringham previously being closed for refurb over Christmas / New Year, I rang Head Office this morning just to a) confirm the site was open and b) query why I had not received the usual email.  I was told that there had recently been a 'glitch' on the system (surprise, surprise) and after confirming my email address, said he would re-send the email.. That was about three hours ago and I'm still waiting for it to arrive!

I am glad that you mentioned the e-mail not arriving quickly as I booked this morning for Burrs and was becoming concerned when I had not received one as prevously, I had always received an e-mail within a few minutes of booking a site.  Perhaps they are using the same company these days as the DVLA!

Richard

When you book online on the website (I never use the App) the Thank You for Payment page actually says that "Confirmation and full details of your booking will also be emailed to you" although the time frame is not specified. If they were to add, within the next day or two, no one would be concerned. I have experienced other cases when ordering things online where there email confirmation does not arrive immediately but its usually hours rather than days. By comparison the old booking system seemed so slick!!!! I appreciate we are asking the new system to do more than the old. Perhaps its the creation of the .PDF file for the confirmation that is taking the time? I have to say that the .PDF file is more convenient as you can select more easily what you want to print if that is how you wish to do things. Glitches shouldn't really happen and if they do they should be sorted PDQ. I suspect the whole Club webpage is long overdue for an upgrade but I am sure we would all fear that happening

David

does this payment system actually work has it made it quicker and easier to get on site and onto your pitch ,also has it stopped the 1oclock queue? after 46 years of using club sites and not really having any booking or site access  problems we are now using CL s that have some facilities  and there are some really nice ones about ,but I do hope that the club management can sort out the booking system  ,,,,

It's one less thing to do when you arrive and I think a lot of sites are using the opportunity to avoid people initially going into reception when they arrive by taking name details against their printed list and allowing people on site. They only need to return to reception to tell them what pitch they are one and if required collect a key fob for the barrier/toilets. It will be even more important as they introduce more ANPR sites?

As far as the system is concerns there are really two elements to it. From a practical point of view it seems to working OK, at least that is my experience. Confirmation emails seem to be taking longer than expected. The payment before you arrive needs some tweaks to the wording in my view but otherwise OK.

The other element is whether you agree with all aspects of the system. The deposit bit has been discussed at length. Some are not happy with how some elements of charging and changing regime introduced into the system. And the acceptance of Dynamic Pricing does not seem to be liked by many?

Other than that everything is Hunky Dory?

David

I am fuming!!!!  The confirmation email arrived last night at 22.30.  I checked the pdf document only to find that the very last sentence said "We will deduct the balance the day before your arrival - in accordance with your instructions"

I actually opted to 'pay on arrival' and this is confirmed by the entry in "My Bookings" on this web page.

Notwithstanding the issue of the Club probably being in breach of GDPR in retaining my debit card details - without my authority - for this purpose - it just smacks of sharp practice - or at best, incompetence.

At our age and given the time of year we will intend travelling - anything could happen and therefore it makes no sense whatsoever to pay beforehand when I have the opportunity to pay on arrival.  I also suspect it will only be a matter of time when payment 'up front' will be demanded.

Rant over

I actually opted to 'pay on arrival' and this is confirmed by the entry in "My Bookings" on this web page.

It says that on my “My Bookings”,  even though I opted for them to take it before, which is confined in the confirmation email. The whole system is a mess.😡

They don’t seem to take the money until 2am on the morning of arrival. Therefore I assume if you phoned to cancel the day before, it would stop the payment. Although I might be assuming too much.

Of course if you were arriving on a Sunday or Monday you wouldn’t be able to phone the day before. Canceling online would be the only recourse. Wether that would stop the auto payment 🤔 There are just so many unknowns.☹️