Loss of Site Shops on remote rural sites

rayjsj replied on 18/06/2024 14:40

Posted on 18/06/2024 14:40

Both last year and this ,several  sites that boasted well used site shops have closed them,  they now only sell Toilet fluid !   Even that essential  6kg Calor Gas is no longer sold !   (That is VERY inconvenient and 'unfriendly').  If the Sites were in the outskirts of large towns or even Villages that would be acceptable and reasonable, giving trade to local suppliers, but Borrowdale in Cumbria and New England Bay in Dumfies and Galloway ,both many miles from shops selling milk ,newspapers or even Ice Creams , let alone exchanging 6kg  Calor Gas cylinders. Makes life very difficult for the Member on Holiday,  Both Sites previously had shops , Borrowdale especially sold lovely fresh Cakes from Brysons in Keswick. And Red Squirrel food to feed the 'locals'.  

  If the Site Managers find supplying Gas and other essentials to Members  too much  trouble ? Perhaps they might consider whether they are in the job that suits them, and their Customers  Best?

It's certainly made me Wonder if the Club is still 'right' for me ?  After 20 years being happy with it ? 

 

eurortraveller replied on 18/06/2024 15:59

Posted on 18/06/2024 15:47 by rayjsj

 I agree,  not talking about a large store, just the basics,  Milk , bread,  perhaps biscuits, and 'forget' things like toothpaste, shower gel,  and Ice creams for those rare hot days !   And I expect to pay top prices for them,  after all  the convenience of not having to leave site, is worth the extra. 

 

Posted on 18/06/2024 15:59

Come and live here Ray. I have just driven 15 miles from home and back to the butcher in town and to pick up groceries from stores which don’t deliver.

Do motorhomers need special treatment? Or can they do as local residents do?

Go and get your supplies as we do. Or have you bought an inconvenient vehicle?

Tinwheeler replied on 18/06/2024 16:01

Posted on 18/06/2024 15:43 by richardandros

When we were at NYM site, near Whitby last year (or was it the year before??) the Wardens told us that they were no longer allowed to run their own shop because of the dangers posed by food allergies.  This in turn, meant taking out their own insurance and the whole exercise  had become unviable. For whatever reasons - mainly because these were private enterprises outside of the Club - the Club were not prepared to support them and accept the risk.

Although I found this stance disappointing, I suppose I could understand it.

So imagine my surprise when we arrived at the Sandringham site last week to find a very well-stocked little shop in reception, selling bread, other basics - and ice cream, of course.

Something doesn't quite add up.

Posted on 18/06/2024 16:01

Perhaps some wardens have taken out the necessary insurance while others feel it’s not worthwhile? 🤷🏻‍♂️

SteveL replied on 18/06/2024 16:49

Posted on 18/06/2024 16:49

If we run out of things, or forget to purchase certain items, we consider it our fault. There is no substitute for a bit of planning and no real reason to run out of gas unexpectedly, carry two cylinders, as we did in our caravan or use refillables as we do in our MH. When we have the granddaughter with us ice creams are nice but not essential.

LLM replied on 18/06/2024 17:10

Posted on 18/06/2024 17:10

The "Friendly Club" seem to have small retail outlets on site for the "essentials".   They also seem to be well staffed.  The last site we used had seven (7) staff which meant none were overwork, stressed and grumpy.  I was most impressed.  Shop prices were high but not eye wateringly so.  

mickysf replied on 18/06/2024 18:28

Posted on 18/06/2024 15:38 by rayjsj

Surely exchanging Calor Gas cylinders is a 'minimum requirement'  on Caravan Club Sites ? 

They nearly always run out  'mid Breakfast'  packing up and driving 10 miles each way to a registered supplier is a bit 'unfriendly' on a site ? 

Posted on 18/06/2024 18:28

I do know that selling flammable gas cylinders carries regulations regarding both storage and insurances. I understand the convenience issue of selling this to members but I’m sure the club would cover those associated issues., Now finding the sizes of bottles and a wholesaler willing to deliver to some sites may be more of an issue.  
With regard to staffing/manning shops, where do the staff come from and who pays their hours? It would have to a contract with contracted working hours and all those add on employment requirements I guess. 

mickysf replied on 18/06/2024 19:24

Posted on 18/06/2024 15:55 by rayjsj

No, I don't go to a site 'expecting a shop' but if you have been to the same site for several years and then suddenly  its gone, because of a change of Site Warden  it comes as a shock, especially if you come unprepared.   It's like going to hotel  with a pool for several years, then going and finding it closed  because the hotel manager, thought it  was  too much work to carry it on ?  

That's how I felt about the Gas and the shop. 

 

Posted on 18/06/2024 19:24

But is it the change of warden that is the primary change agent in the loss of site shops? I’d bet it’s more to do with the now recognised corporate legalities and the need to be ‘squeaky clean’ in the delivery of such services to us, the general public! The world has changed since those ‘easy’ years of old.

Freddy55 replied on 18/06/2024 20:24

Posted on 18/06/2024 20:24

It does seem a shame that one can’t pick up the odd essential if needed. Has the club ever made any statement regarding this?

DavidKlyne replied on 18/06/2024 21:10

Posted on 18/06/2024 15:43 by richardandros

When we were at NYM site, near Whitby last year (or was it the year before??) the Wardens told us that they were no longer allowed to run their own shop because of the dangers posed by food allergies.  This in turn, meant taking out their own insurance and the whole exercise  had become unviable. For whatever reasons - mainly because these were private enterprises outside of the Club - the Club were not prepared to support them and accept the risk.

Although I found this stance disappointing, I suppose I could understand it.

So imagine my surprise when we arrived at the Sandringham site last week to find a very well-stocked little shop in reception, selling bread, other basics - and ice cream, of course.

Something doesn't quite add up.

Posted on 18/06/2024 21:10

Richard

I suspect the Club took the action of withdrawing insurance cover as they had no knowledge of what was being sold. If sites were selling local artisan products the Club would have no way of judging whether they met all the food allergy regulations. I don't think they said sites couldn't have shops. If the site staff have to arrange their own insurance they will want to make sure they are meeting all their obligations in a way the Club can't.  Once staff became reconciled with the new approach they probably realised it was not as big a problem as first thought?

David

GEandGJE replied on 18/06/2024 21:22

Posted on 18/06/2024 15:19 by Navigateur

Perhaps The Club should be running site shops as a service to members.

Posted on 18/06/2024 21:22

I don't think that members would be impressed with the financial loss of their money in supporting site shops.

There's lots of comments on CT about units being self sufficient and not needing EHU and facility blocks on site. It's not differcult to take enough food and drink with you for your trip.

Cornersteady replied on 18/06/2024 21:28

Posted on 18/06/2024 21:28

From what I recall from a then serving warden the club's policy is that it is totally up to the wardens to decide if they want to run a shop which has to be set up (items to be sold and fridges, seprate tills...) using their own money and stocked/restocked in their own time .

Also I seem to recall that gas and toilets fluids are always sold but these are provided by the club and not by wardens.

If a shop is there I'll use it but we don't expect or plan for one to be provided.

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