Ashridge Farm

MartynandKym replied on 12/01/2022 00:30

Posted on 12/01/2022 00:30

What on earth is going on at Ashridge Farm?  

Stayed over Christmas but were told they had boiler troubles so only one male shower available and two wash basins. Presumably the same for the ladies. A few days ago one of the two male toilets was closed, apparently waiting for an engineer to repair. Today there are notes all over the place saying they have run out of gas so no hot water for showers or basins or presumably washing machine facility either!

It's now over 20 days since the boiler issue, and no sign of any remedial work being carried out on the toilets either and now with no hot water would it be reasonable to suggest the club offers a refund to members being inconvenienced for this failure to provide the facilities we are paying for?

What say you fellow members?

 

DaveCyn replied on 12/01/2022 08:06

Posted on 12/01/2022 08:06

What explanation for the problems have the wardens given?

A phone call to the club will illicit a better response than just posting on here.

replied on 12/01/2022 08:44

Posted on 12/01/2022 08:06 by DaveCyn

What explanation for the problems have the wardens given?

A phone call to the club will illicit a better response than just posting on here.

Posted on 12/01/2022 08:44

The user and all related content has been Deleted User

eurortraveller replied on 12/01/2022 09:12

Posted on 12/01/2022 00:30 by MartynandKym

What on earth is going on at Ashridge Farm?  

Stayed over Christmas but were told they had boiler troubles so only one male shower available and two wash basins. Presumably the same for the ladies. A few days ago one of the two male toilets was closed, apparently waiting for an engineer to repair. Today there are notes all over the place saying they have run out of gas so no hot water for showers or basins or presumably washing machine facility either!

It's now over 20 days since the boiler issue, and no sign of any remedial work being carried out on the toilets either and now with no hot water would it be reasonable to suggest the club offers a refund to members being inconvenienced for this failure to provide the facilities we are paying for?

What say you fellow members?

 

Posted on 12/01/2022 09:12

Leave.

young thomas replied on 12/01/2022 09:30

Posted on 12/01/2022 09:30

A 'typical' Club offering gives you a pitch, a peg, an EHU point and a toilet/shower block and can cost from £30-£50 for a couple.

take away the use of the shower block and it becomes a mightily expensive parking space. 

JollyKernow replied on 12/01/2022 10:15

Posted on 12/01/2022 08:06 by DaveCyn

What explanation for the problems have the wardens given?

A phone call to the club will illicit a better response than just posting on here.

Posted on 12/01/2022 10:15

I'm interested to know the explanation as well

JK

DavidKlyne replied on 12/01/2022 10:16

Posted on 12/01/2022 10:16

The OP mentions staying over Christmas but I assume they are still there? The current price for two is £23 a night less any VAT reduction, obviously it was more over Christmas/New Year. I don't know the Club policy of such things so probably best to write direct to the Club having first spoken to the site manager. Sometimes when there have been long term problems on a site fees are reduced whilst it is sorted out. Perhaps that doesn't count when they can provide some facilities? I also note you have not submitted a review of the site which might be an idea as well. We like the site and have stayed a couple of times but when ever we stay on site we use our own facilities so the problems  would have probably passed me by. 

David

JVB66 replied on 12/01/2022 10:26

Posted on 12/01/2022 10:26

Interesting post? we have stayed at  Ashridge Farm several times (close to home but also is like staying in someone's back garden,) and very close to a lovely village

Very surprised at the Problems? the op has encountered, as I thought bulk gas was on a rolling contract?  and boilers.etc  were part of an outsourcing contract with a set time limit for attendance? . 

SteveL replied on 12/01/2022 10:34

Posted on 12/01/2022 10:26 by JVB66

Interesting post? we have stayed at  Ashridge Farm several times (close to home but also is like staying in someone's back garden,) and very close to a lovely village

Very surprised at the Problems? the op has encountered, as I thought bulk gas was on a rolling contract?  and boilers.etc  were part of an outsourcing contract with a set time limit for attendance? . 

Posted on 12/01/2022 10:34

It does not really matter what contract they are on, if a part isn’t available. Cullodens facilities were out of action for a couple of months due to such a supply problem. Unfortunately there is a lot of it about at the moment.

JVB66 replied on 12/01/2022 10:49

Posted on 12/01/2022 10:34 by SteveL

It does not really matter what contract they are on, if a part isn’t available. Cullodens facilities were out of action for a couple of months due to such a supply problem. Unfortunately there is a lot of it about at the moment.

Posted on 12/01/2022 10:49

A communication of that sort of problem to members on site ,May well be all that is needed unless the Op has not asked before posting

When reading reviews of sites it seems ,would not be an unusual occurrenceundecided 

Takethedogalong replied on 12/01/2022 11:00

Posted on 12/01/2022 11:00

That sounds like two issues to me🤔 Is it a boiler problem, or is it a gas supply problem? Assume it’s not on mains gas, as that couldn’t run out🤷‍♀️ 
Then there’s the loos….. Depends what the Warden’s are empowered to fix.  This is where everything being out to contract falls down, customer (Club) is entirely dependent upon someone else’s service and supply. Can understand contract for gas supply, but a qualified, multi skilled (gas fitter, electrician, handyman, etc….) post, with a roving brief, might just get things moving quicker for the Club’s customers. Just a thought……..🤔

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