Ashridge Farm

Perhaps one of the differences between the Club, which has on site manpower at a minimum and relies to a degree on outside help/contractors, and some commercials which are large enough to in their own right to have maintenance team/man on site who's full time job it is to look after plumbing, heating, electrics etc...?

 Hi

Just a thought. I believe we are running covid secure facilities again so the would mean every other shower / toilet being closed, could that be why? Waiting for engineers is the norm nowadays, you can wait days / weeks for a simple repair we're not allowed to attend. Similar for gas supplies, in August 2020 we had a tank (on telemetry) run dry and had to wait days because of lorry driver shortage. Could be any of those?

Washing machines are cold fill.

JK

 I can confirm how the contract is/was working when some friends of ours ,had a problem on their site when a member reversed and demolished an EHU bollard ,which knocked out a complete area of their site,

The  local Electrician was at another site close by doing annual testing ,and said he would come straight away, but to clear it with the regional manager,,

Thats when the problems started,   no you must contact the outsourced company ,to get an estimate? who it seems gave a guestimate,  which was very high? and was accepted by EGH ,

The local Electrician was contacted by the outsourced company, who arrived later that day, and fixed the problem ,with some parts that the site had accumulated over the years from other "mishaps" in just over an hour

It cost the club when paying for the job nearly £1000 

Our friends mentioned the cost to the local electrician., who said it was less than a quarter of the price he was paid

Now you know why site prices keep going up

This was relayed to us when we next met up

I agree with what you say JK, and you have in fact confirmed what I thought about staff being empowered to carry out fairly simple repairs. Hence my suggestion of a multi million pound company having some kind of in-house capability for doing repairs requiring a skill set beyond what you could expect a Site Manager to carry out. (Some Site staff will have lots of such skills, but insurance will prohibit.)
So two years into a pandemic, throw in maybe other issues around supply and demand chains, and maybe time to think outside the box again, even if temporary. Existing contracts will have to be honoured of course. Negotiating any contract for repairs should carry a time limit so that failure to deliver results in penalties for contractor. Then the Club could off set giving back a small amount to disappointed customers where suitable?

The Club no doubt has a small phalanx of IT staff, dedicated to keeping the bookings coming in (and so it should have), it just needs to consider something similar out on the Sites possibly? Even if temporary?

As I posted  ,lack of communication to members?

I understood if tanks got to below 10 per cent a call to Calor is requested 

That’s how a lot of contracting works JV☹️ The Contracting company will be making a lot more money than any individual offering services. That’s how GB works nowadays. Any Tom, Dick or Harry company can put in a bid, make a few promises, and away they go. (That’s been confirmed in spades over the last 23 months.) The real trick is to carry out due diligence checks, build and implement stringent delivery checks, and a boot them out clause for repeated failures. Without paying a fee for getting rid. Otherwise, it’s us, at the end of the supply chain that has to deal with the failure of services, and the lack of value for money. 

That seems where according to conversations mostly with quite a few site staff ,,this club is very much lacking, of anyone who monitors the contracts after setting up

I could tell many such incidents, but some could if this forum , as posted by Jk is being looked at for information? 

Get some  still employed site managers in bother

I presume,the problems could be due to low gas supplies and then, if the site then runs out of LPG this is a delivery delay? Everything else appears to be working except hot water? As JK says washing machines can work on cold. 

Or get you in ‘bother’ for breaking a confidence🤷🏻‍♂️☹️

I should have thought that each individual Site will have some form of monitoring and reporting regime. It will definitely include income and expenditure, and as part of this, it is likely to show any deviance in terms of overspends or under achievements against predictions and set targets? Site staff will be able to provide the accompanying information around any why or wherefore stages haven’t been achieved, and this might be for a number of reasons, not least weather, and events that might have an influence, and of course, pitches/services out of use for whatever reason. It’s then down to Area Managers, HQ to identify any recurring issues and do something about it, as soon as possible. The pandemic and possibly Brexit of course has added a whole new level of issues, but it’s something that still requires monitoring. 
The Club was very proactive in a lot of ways at the outset of the pandemic, but might just be facing a different set of dilemmas, like many other businesses, with the supply chain, contracted work and outsourcing of services.