Ashridge Farm

MartynandKym replied on 12/01/2022 00:30

Posted on 12/01/2022 00:30

What on earth is going on at Ashridge Farm?  

Stayed over Christmas but were told they had boiler troubles so only one male shower available and two wash basins. Presumably the same for the ladies. A few days ago one of the two male toilets was closed, apparently waiting for an engineer to repair. Today there are notes all over the place saying they have run out of gas so no hot water for showers or basins or presumably washing machine facility either!

It's now over 20 days since the boiler issue, and no sign of any remedial work being carried out on the toilets either and now with no hot water would it be reasonable to suggest the club offers a refund to members being inconvenienced for this failure to provide the facilities we are paying for?

What say you fellow members?

 

MartynandKym replied on 12/01/2022 21:32

Posted on 12/01/2022 11:00 by Takethedogalong

That sounds like two issues to me🤔 Is it a boiler problem, or is it a gas supply problem? Assume it’s not on mains gas, as that couldn’t run out🤷‍♀️ 
Then there’s the loos….. Depends what the Warden’s are empowered to fix.  This is where everything being out to contract falls down, customer (Club) is entirely dependent upon someone else’s service and supply. Can understand contract for gas supply, but a qualified, multi skilled (gas fitter, electrician, handyman, etc….) post, with a roving brief, might just get things moving quicker for the Club’s customers. Just a thought……..🤔

Posted on 12/01/2022 21:32

No it's both. No Gas and a faulty boiler, and only one male toilet for the whole site.

MartynandKym replied on 12/01/2022 21:34

Posted on 12/01/2022 11:13 by JollyKernow

 Hi

Just a thought. I believe we are running covid secure facilities again so the would mean every other shower / toilet being closed, could that be why? Waiting for engineers is the norm nowadays, you can wait days / weeks for a simple repair we're not allowed to attend. Similar for gas supplies, in August 2020 we had a tank (on telemetry) run dry and had to wait days because of lorry driver shortage. Could be any of those?

Washing machines are cold fill.

JK

Posted on 12/01/2022 21:34

Stand corrected on washing machine. I thought this may be a covert way of re-introducing covid restrictions but the wardens tell me not.

Tinwheeler replied on 12/01/2022 21:37

Posted on 12/01/2022 21:30 by MartynandKym

I am on Monday, maybe sooner if no hot water! 😅

Posted on 12/01/2022 21:37

Why not go tomorrow? Contact the club if a full refund for the unused nights and a discount on the others is not forthcoming.

Tbh, to sit it out is weakening your case.

 

MartynandKym replied on 12/01/2022 21:37

Posted on 12/01/2022 12:27 by brue

I presume,the problems could be due to low gas supplies and then, if the site then runs out of LPG this is a delivery delay? Everything else appears to be working except hot water? As JK says washing machines can work on cold. 

Posted on 12/01/2022 21:37

No, one of the two boilers is not working hence restriction on showers, however gas problem only kicked in yesterday so no hot water. Oh and only one male loo for the site.

MartynandKym replied on 12/01/2022 21:44

Posted on 12/01/2022 21:37 by Tinwheeler

Why not go tomorrow? Contact the club if a full refund for the unused nights and a discount on the others is not forthcoming.

Tbh, to sit it out is weakening your case.

 

Posted on 12/01/2022 21:44

I don't want to leave. I Like it here, it's close to family and a lovely site. That's the point, it's not the site that's the problem it's the clubs lack of response to the issues on site and why I suggested in my original post that maybe the club should honour a discount for the inconvenience.  

Cornersteady replied on 12/01/2022 21:48

Posted on 12/01/2022 21:44 by MartynandKym

I don't want to leave. I Like it here, it's close to family and a lovely site. That's the point, it's not the site that's the problem it's the clubs lack of response to the issues on site and why I suggested in my original post that maybe the club should honour a discount for the inconvenience.  

Posted on 12/01/2022 21:48

Sorry to ask but have you talked about this to the wardens? As described somewhere the first thing to do is to see the wardens and see what discount might be available. Also get more details about the problem, what is causing it and when will it be resolved. The more you find out now the more you can write into the club about as a formal complaint later on.

Tinwheeler replied on 12/01/2022 22:06

Posted on 12/01/2022 21:44 by MartynandKym

I don't want to leave. I Like it here, it's close to family and a lovely site. That's the point, it's not the site that's the problem it's the clubs lack of response to the issues on site and why I suggested in my original post that maybe the club should honour a discount for the inconvenience.  

Posted on 12/01/2022 22:06

Good advice above from Corners but you really need to start making your voice heard now and not wait until later before requesting a discount. Don’t suggest the club gives a discount but ask for one in fairly strong terms.

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