Loosing More CLs, why?

nelliethehooker replied on 19/01/2017 20:23

Posted on 19/01/2017 20:23

Prior to the new year there were 3 months when the number of new CL's exceeded the number that had closed, however the reverse is the case in the January magazine with 4 new sites but the closure of 12. Could this be because of the lack of support from HO for CL's that is now becoming apparent from the way that the new web site is treating them?

 

replied on 20/07/2017 20:46

Posted on 20/07/2017 20:05 by olylowe

Not wanting to reiterate everything twice, but that is what the Club and other owners recommend (it's also what the vast majority of our nearest, busy, established, sites offer), and we do state that we have flexible arrival and departure times to be confirmed upon booking.  Part of the problem is the restrictive format that the Club uses on its website.  So if people want to ask at the time of booking then 95% of the time they will get the thumbs up to arrive and depart as early or late during the day as they wish laughing

Posted on 20/07/2017 20:46

Just trying to be helpful by pointing out why I would not use you when there are others nearby.

 

nelliethehooker replied on 20/07/2017 21:31

Posted on 20/07/2017 20:05 by olylowe

Not wanting to reiterate everything twice, but that is what the Club and other owners recommend (it's also what the vast majority of our nearest, busy, established, sites offer), and we do state that we have flexible arrival and departure times to be confirmed upon booking.  Part of the problem is the restrictive format that the Club uses on its website.  So if people want to ask at the time of booking then 95% of the time they will get the thumbs up to arrive and depart as early or late during the day as they wish laughing

Posted on 20/07/2017 21:31

I find it very strange that the CC & other CL owners have pointed you in the way of a 2:00 arrival time as the majority of both their sites are available from 12:00 noon. I would certainly not consider leaving it a s late as that to arrive at a CL if I could help it. I too would not consider a site that requires full payment at point of booking. Looking at your website and seeing the list of do's and don'ts also put me off from visiting you. Perhaps other feel the same as I and that is one of the reasons for the "low" number of bookings.

Natasha2 replied on 20/07/2017 22:23

Posted on 20/07/2017 21:31 by nelliethehooker

I find it very strange that the CC & other CL owners have pointed you in the way of a 2:00 arrival time as the majority of both their sites are available from 12:00 noon. I would certainly not consider leaving it a s late as that to arrive at a CL if I could help it. I too would not consider a site that requires full payment at point of booking. Looking at your website and seeing the list of do's and don'ts also put me off from visiting you. Perhaps other feel the same as I and that is one of the reasons for the "low" number of bookings.

Posted on 20/07/2017 22:23

Nellie we agree with everyone of your points, we visit CL's to get away from the rigidity of club sites and would prefer to arrive between 11am and noon. 

We also commented to each other on the long list of do's and dont's, very OTT.

Lets hope olylowe takes everyone's comments on board. 

 

olylowe replied on 20/07/2017 22:42

Posted on 20/07/2017 22:42

To be honest I didn't post on here for pointers. I simply wanted to state our experience as a new CL for the fullness of views as to why some CLs may be closing. However, we have found that all customers have different preferences and that leads to contradicting views what the "customer" does and doesn't like. But the advice of other owners and professionals is pretty static. As such we're working with them, who also seem to think our numbers are pretty normal for a new CL.

Whilst you may think you're being helpful, publically stating faults as why you as an individual wouldn't visit is not helpful to the CL and rather off topic in this instance...although ironically such comments might just help put the nail in the coffin of another CL less resilient than us. Please, with all due respect, think before publically posting comments on how other CLs operate, if you feel that strongly about the advice you have to give just email them directly. CLs are generally very small businesses that need the support of members to accept them as they are if they truly want the network to survive. 

Thankfully we are lucky enough to live and have a CL in an amazing place, and we look forward to meeting anyone who wishes to share in our paradise...a picture of our stunning sunset tonight is attached.

briantimber replied on 20/07/2017 23:51

Posted on 20/07/2017 22:42 by olylowe

To be honest I didn't post on here for pointers. I simply wanted to state our experience as a new CL for the fullness of views as to why some CLs may be closing. However, we have found that all customers have different preferences and that leads to contradicting views what the "customer" does and doesn't like. But the advice of other owners and professionals is pretty static. As such we're working with them, who also seem to think our numbers are pretty normal for a new CL.

Whilst you may think you're being helpful, publically stating faults as why you as an individual wouldn't visit is not helpful to the CL and rather off topic in this instance...although ironically such comments might just help put the nail in the coffin of another CL less resilient than us. Please, with all due respect, think before publically posting comments on how other CLs operate, if you feel that strongly about the advice you have to give just email them directly. CLs are generally very small businesses that need the support of members to accept them as they are if they truly want the network to survive. 

Thankfully we are lucky enough to live and have a CL in an amazing place, and we look forward to meeting anyone who wishes to share in our paradise...a picture of our stunning sunset tonight is attached.

Posted on 20/07/2017 23:51

>>>Whilst you may think you're being helpful, publically stating faults as why you as an individual wouldn't visit is not helpful to the CL and rather off topic in this instance<<<

olylowe,     

It seems that you dislike constructive criticism, Normally, this is welcomed and acted on by the majority of CL owners who post on here.

To me, your attitude seems a tad on the arrogant side, as CT members, we respect other members views on here (most of us anyway).

To that effect, I will just say, that having read your terms and conditions, I do not wish to visit your CL. Good luck to you in your venture...cool

replied on 21/07/2017 06:28

Posted on 20/07/2017 22:42 by olylowe

To be honest I didn't post on here for pointers. I simply wanted to state our experience as a new CL for the fullness of views as to why some CLs may be closing. However, we have found that all customers have different preferences and that leads to contradicting views what the "customer" does and doesn't like. But the advice of other owners and professionals is pretty static. As such we're working with them, who also seem to think our numbers are pretty normal for a new CL.

Whilst you may think you're being helpful, publically stating faults as why you as an individual wouldn't visit is not helpful to the CL and rather off topic in this instance...although ironically such comments might just help put the nail in the coffin of another CL less resilient than us. Please, with all due respect, think before publically posting comments on how other CLs operate, if you feel that strongly about the advice you have to give just email them directly. CLs are generally very small businesses that need the support of members to accept them as they are if they truly want the network to survive. 

Thankfully we are lucky enough to live and have a CL in an amazing place, and we look forward to meeting anyone who wishes to share in our paradise...a picture of our stunning sunset tonight is attached.

Posted on 21/07/2017 06:28

Plough your own furrow then fella.

You obviously know just what you want for what seems a lovely quiet site. 

Longtimecaravanner replied on 21/07/2017 08:56

Posted on 21/07/2017 08:56

But we also know that bookings are mostly not driven by the fine details but by having an amazingly fantastic location and surrounding area such as ours. Don't get me wrong though, ease of booking, great personable customer service and facilities during the stay do secure repeat custom (which we don't have a problem with - most of are bookings are from the same few people who have visited to date!)

Well, with only 80 bookings in nearly two years and most of them repeat bookings you are obviously to me not doing something right, You might have the most fantastic site but if you can't get people to book to try it they will never know. We stayed on a Cl last year that was nearly full for the whole two weeks we were there. The owner told me she had been thinking of closing as the bookings were so low but she was advised to put in electricity, did so, and in the rest of that year had more bookings than in the whole of the previous year and in the second year, when we were there, was nearly full all season. That says to me that with the ease of finding sites on the club web site with good reviews you can build up a site quickly. I notice that you only have one review from over a year ago.

You can do it by just phoning your bank, easier than posting a cheque

A lot of CMC members are the older generation who don't do telephone banking.

Whilst you may think you're being helpful, publically stating faults as why you as an individual wouldn't visit is not helpful to the CL and rather off topic in this instance...although ironically such comments might just help put the nail in the coffin of another CL less resilient than us.

If you are going to make a statement on a public forum I am afraid you are going to get public responses and I think that your response will have done more damage than anything we said.

replied on 21/07/2017 10:00

Posted on 21/07/2017 10:00

Only Biodegradable Eco-Friendly chemicals are permitted on site. If you have inadvertently arrived with the wrong chemicals please see us ASAP and prior to disposal! We can help if given the chance. However we do apply a £150 fine (the cost of emptying the tank) if our septic system is contaminated

Judge and jury laughing

RowenaBCAMC replied on 21/07/2017 14:47

Posted on 21/07/2017 14:47

It is great to see some helpful pointers for new CLs and we as a club do encourage each site to make their rules and regulations clear to ensure clarity with our members when booking. olylowe clearly states on his website that he can amend the arrival time if discussed beforehand and we always advise having a chat with CL owners if needed.

olylowe your CL Site looks lovely - I hope to get to visit you in the near future. 

We would politely ask members to return back to the original discussion and wish olylowe the best of luck with his new CL Site. Some off topic posts will be Deleted User. 

Back on topic, we are always looking at ways we can support our CL owners and realise how important CL Sites are for members. We have recently added the link to the late availability discussion into the late availability section of the Club's website and will continue to look at ways we can support our CL Sites and owners. smile

LynetteG replied on 21/07/2017 21:11

Posted on 21/07/2017 21:11

I think sometimes people forget that many CLs, mine included are just someone's "back garden". It's not a commercial site, not a "business" as such. The only people who can make a cl a business are those in a spectacular location where it's been possible to put in all mod cons and then charge a high fee for the privilege. 

My CL is my home. I have plenty of repeat business and most people love the simplicity, but it doesn't actually make me money after all costs are taken out  

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